Whether or not you have a paid support plan, as a Google Cloud customer you have access to a large community of enthusiasts and experts to share ideas with and get support from. In many cases, the Googlers who develop, maintain, and support Google Cloud contribute to discussions and questions in Google Cloud Community, Google Groups, and other popular platforms like Stack Overflow.
Community support is only available in English. To learn about available languages for support cases, see Language Support and Working Hours.
Technical Questions: Stack Exchange, Stack Overflow, and Server Fault
For technical issues, try Stack Exchange sites. Stack Exchange uses a popular community question-and-answer platform and it hosts a number of sites, including Stack Overflow and Server Fault. Stack Overflow is generally for developers and Server Fault is aimed at system and network administrators, but anybody can ask and answer questions on these sites. Each has a large, active user community that provides prompt, high-quality answers.
If you've never used Stack Overflow or another Stack Exchange site, you should take a look at Stack Overflow's guide to asking good questions for tips on the best ways to ask for help.
For more information about using Stack Exchange sites, including where to ask questions about specific Google Cloud services, see Ask technical questions on Stack Exchange Sites.
Discussions: Google Cloud Community
Google Cloud Community hosts peer-to-peer product forums and is a great resource to get answers. Create a post in the appropriate discussion forum, and another community member is likely to get back to you with the answer you need. Google Cloud community also offers opportunities to participate in virtual learning events and "Ask Me Anything" sessions with product managers.
Visit the Cloud Forums page to filter on a particular product.
Discussions: Google Groups
Google Cloud also hosts several discussion forums on Google Groups. For a list of these forums, see Discuss Google Cloud.
Report bugs and request features
Google Cloud tracks known issues and feature requests on a set of issue trackers hosted on Google code. You can access these trackers to report bugs and to request and vote for new Google Cloud features.
If you are using Google Cloud console, click > Send feedback to report problems.
For information about reporting bugs, making feature requests, and about how Google prioritizes requests, see Report bugs and request features.