Virtual machine (VM) customer tracking reports

For VM products, you can get the VM customer tracking report that includes customers' information, such as email addresses and phone numbers.

If you want to collect this information, contact your Partner Engineer with the following information:

  • For each product, the fields that you want in your report.

  • The URL for the privacy policy that governs how you use the fields that you collect. We recommend being explicit about what you use the information for, so that customers are comfortable sharing their information.

The fields and privacy policy are used to create a consent form. When customers start deploying a VM product for the first time, they see the information that you want to collect and your privacy policy. After reviewing the information, customers can grant or deny their consent to share their information with you.

The first row of the report holds the number of customers who opted out of sharing their information, and the start and end times that are covered by the report. All customer answers in the report are from between the two times. The times are based on the UTC timezone, and are in the ISO format YYYY-MM-DDTHH:MM:SS+00:00. For example, midnight UTC on March 14, 2019 is shown as 2019-03-14T00:00:00+00:00.

Report frequency

This report is uploaded daily.

Report fields

For customers who opted in, the report contains the following information:

Field Description
Name The customer's name.
Email The customer's email address.
Company The customer's company name. If the customer isn't associated with a company, the value is `_none_`.
Country Code The two-letter country code for the customer's country. For example, the two-letter code for France is FR.
Address The customer's address.
Phone The customer's phone number.