Conversational AI documentation
Google Cloud Conversational AI is a collection of conversational AI tools, solutions and APIs, both designers and developers can use:
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Conversational AI Platforms (CAIP)
- Dialogflow ES for building small to medium, and simple to moderately complex virtual agents. (Console)
- Dialogflow CX for building large and complex virtual agents. (Console)
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Contact Center Solutions
- Contact Center AI (CCAI) for automating conversations in contact centers. (Console)
- CCAI Platform a Contact Center as a Service (CCaaS).
- CCAI Insights for processing and identifying call drivers and sentiment. (Console)
- Agent Assist for supporting human agents during calls and chats by providing real-time assistance. (Console)
- Dialogflow CX for building virtual agents in contact centers. (Console)
There are many different ways to get started with Contact Center AI. Different products and tools are better suited for different technical requirements and types of users. The flowchart below is deigned to guide you to the right product to solve a given problem in CCAI, whether you're just getting started or trying to determine where to go next in your journey to improve your customer experience.
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Language and Voice processing APIs
- Speech-to-Text (STT) for transcribing spoken voice to text. (Console)
- Text-to-Speech (TTS) for synthesizing written text to human voice.
- Text-to-Speech Custom Voice allows you to train a custom voice model using your own studio-quality audio recordings to create a unique voice.
- Natural Language for understanding text.
- Translation for translating text.
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Related Products
- Business Messages Delight customers and drive results right from Google Search, Maps, and brand-owned channels. (Console)
- Google Assistant Actions on Google is a development platform for the Google Assistant. It allows the third-party development. (Console)
- Looker Dialogflow Analytics Parser Block
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Documentation resources
Get Started
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Create a project in Google Cloud
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Setup Billing
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Enabling Services
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Cloud SDK
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Setup IAM
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Create a Dialogflow CX agent
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CX reusable resources: flows
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CX reusable resources: intents
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CX reusable resources: entities
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CX controls: pages
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CX controls: state handlers
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Create a Dialogflow ES agent
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Integrate Speech to Text in your app
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Integrate Text to Speech in your app
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Text to Speech Preview Gallery
Blogs & Research Articles
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Contact Center AI reimagines the customer experience through full end-to-end platform expansion
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Reaching more customers with Contact Center AI
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Monitor your conversations, get started with CCAI Insights
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Taking customer conversations to the next level with AI-powered Business Messages
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Google Cloud expands CCAI and DocAI solutions to accelerate time to value
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Six new features in Dialogflow CX
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HSBC deploys Dialogflow, easing call burden on policy experts
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Albertsons Companies helps customers find COVID-19 vaccines with Business Messages
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Gartner names Google a leader in 2021 Magic Quadrant for Cloud AI Developer Services report
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Conversational AI drives better customer experiences
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Google Duplex: An AI System for Accomplishing Real-World Tasks Over the Phone
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BERT: Understanding searches better than ever before
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LaMDA: Towards Safe, Grounded, and High-Quality Dialog Models for Everything
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Introduction to MUM
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Introduction to Meena
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BERT & MUM: How AI powers great Search Results
Community
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Dialogflow CX components created by the open-source community
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Tech with Sachin Dialogflow GDE (Youtube Channel)
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Dialogflow Blogs by Developer Advocate Lee Boonstra
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Dialogflow Facebook Group
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Google Developer Experts Programma (Machine Learning / Dialogflow)
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Google Cloud Innovators Champions Program
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Dialogflow CX Stack Overflow
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Dialogflow ES Stack Overflow
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Business Messages Office Hours & Newsletters
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Business Messages Community
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