Conversational AI
Google Cloud approaches Conversational AI in four ways: customer care, IoT, search engines, and voice assistance.
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Improve customer acquisition
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Reduce cost to serve
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Enhance customer experience
Key features
Conversational AI categories
Customer care
Resolve your customers' needs quicker with chatbots, voice bots, and telephony helpdesks, all of which are built into Contact Center AI offerings like Dialogflow, Agent Assist, and CCAI Insights.
IoT and custom hardware
Give voice components to your car navigation systems, kiosk environments, smart watches, and more with our APIs, including Speech-To-Text, Text-To-Speech, NLP, and Dialogflow SDK to simplify integration.
Search engines
Expand the possibilities of search channels with Conversational AI, unlocking opportunities like Conversational Ads on Google Search, Google Maps, and Business Messages.
Voice assistance
Give your customers the power to do everything from adding tasks to their to-do list to turning on their dishwasher by integrating your brand on Google Assistant.
Read the full case study“The automated virtual agents have acted like a force multiplier for IDES’s support agents, in terms of processing and responding to unemployment benefits requests.”
Pricing
Pricing
Depending on your needs, Conversational AI is available in
several Google Cloud products. To find the pricing for the
products you need, check out the product pages for
Contact Center, Dialogflow,
Agent Assist,
CCAI Insights,
Speech-To-Text, Text-To-Speech,
and
NLP.