Google Cloud approaches Conversational AI in four ways: customer care, IoT, search engines, and voice assistance.
"The automated virtual agents have acted like a force multiplier for IDES’s support agents, in terms of processing and responding to unemployment benefits requests."
Jennifer Ricker, Acting Assistant Secretary, Illinois Department of Innovation & TechnologyRead the full case study
Conversational AI Learning Hub
Bringing conversational resources together including guides, trainings, videos, and codebases to find them all in one place.
Vertex AI Conversational Block
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Contact Center AI
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