Support

Get system updates, find developer communities, and contact technical support.

Contact Us Visit Help Center

Multiple clients System Status Dashboard

Check for service disruptions on the Google Cloud Status Dashboard. Includes an RSS Feed and a full history of interruptions.

Infrastructure Developer Communities

Get support from external developer communities like StackOverflow and Server Fault, and internal communities on Google Groups. A full listing of these communities is available below.

Low maintenance Console Help

If you're having issues using the console, you can view instructions to manage billing and set up projects.

Billing support

Here are options for free and paid billing support. Learn more about paid technical support packages below.

Technical Support

If you have a paid support package (Silver, Gold, or Platinum), you can request technical help from our support staff by filing a case. If you're on non-paid support (Bronze), check the developer communities, If you need to purchase support, you can choose from the support options below.

Silver Support

Silver support

Silver support gives you direct access to our support team for questions related to service functionality, best practice architectures, and service errors. Upgrade Now

Gold Support

Gold support

Gold support gives you 24x7 phone support, faster initial response times, consultations on application development, and application architectures for your specific use case. Upgrade Now

Platinum Support

Platinum support

Platinum support gives you everything available to the Gold support level, and access to our Strategic Customer Engineering team for hands-on engineering problem solving and support. Contact us for more information.

Support Package Comparison

Features Bronze Silver Gold Platinum
Support Help Center check check check check
Documentation and Getting Started Guides check check check check
Developer Communities check check check check
Billing Support check check check check
Architecture Support Best Practice Use-Case Specific Use-Case Specific
Target Initial Response Time for Critical Issues 4 business hours 1 hour 15 minutes
Individuals with log-in access to Google for Work Support Center 2 5 Unlimited
Break/Fix Cases check check check
Consultative Cases check check
Phone Support check check
24x7 Support for Critical Impact issues check check
24x7 Support for High Impact issues check
Access to the Strategic Customer Engineering team check
Pricing Free

$150/month

Upgrade Now

Starts at $400/month

Upgrade Now

Contact for Pricing

Contact Us

Please see our Technical Support Services Guidelines for the full details of our support offerings.

Gold Package Monthly Support Fees

The monthly support fee for the Gold package is the greater of $400 or the amount calculated from the following fee schedule.

Monthly Support Fee Percentage Product Usage
9% of product usage fees between $0–$10,000
+ 7% of product usage fees between $10,001–$50,000
+ 5% of product usage fees between $50,001–$200,000
+ 3% of product usage fees of $200,001 and over

When charging in local currency, Google will convert the prices listed into applicable local currency pursuant to the conversion rates published by leading financial institutions.

Developer Communities

Join the community of Google Cloud Platform software developers and system administrators, and learn from your peers how to get the most out of Google Cloud Platform technologies. Use the Stack Overflow links below for technical questions about software development, the Server Fault links for technical questions about system and network administration, and the Google Group links for all posts that are not technical questions. Create or follow Issues & Feature Requests on GitHub and Google Code.

For the full list of developer communities, visit the Community Forums help center page.

Platform

Developer Tools