Support

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Tools and expertise to help your business, products and services thrives on Google Cloud Platform.
Silver
Lowest-cost access to support services
Gold
for production services on Cloud Platform
Starts at $400/mo
Upgrade To Gold
Platinum
for high volume production services on Cloud Platform
Contact for Pricing
Contact Sales
Features
Silver
Gold
Platinum
Issue Resolution
Break/Fix Cases
Yes
Yes
Yes
Target Initial Response Time for Critical Issues
4 business hours
1 hour
15 minutes
24x7 Support for Critical Impact issues
Yes
Yes
24x7 Support for High Impact issues
Yes
Support Access
Individuals with log-in access to Support Center
2
5
Unlimited
Phone Support
Yes
Yes
Advisory Services
Architecture Support
Best Practice
Use-Case Specific
Use-Case Specific
Consultative Cases
Yes
Yes
Access to Strategic Customer Engineering
Yes
Silver
Lowest-cost access to support services
Features
Break/Fix Cases
Yes
Target Initial Response Time for Critical Issues
4 business hours
Individuals with log-in access to Support Center
2
Architecture Support
Best Practice
Gold
for production services on Cloud Platform
Starts at $400/mo
Upgrade To Gold
Features
Break/Fix Cases
Yes
Target Initial Response Time for Critical Issues
1 business hours
Individuals with log-in access to Support Center
5
Phone Support
Yes
Architecture Support
Use-Case Specific
Consultative Tickets
Yes
Platinum
for high volume production services on Cloud Platform
Contact for Pricing
Contact Sales
Features
Break/Fix Cases
Yes
Target Initial Response Time for Critical Issues
15 minutes
24x7 Support for Critical Impact issues
Yes
24x7 Support for High Impact issues
Yes
Individuals with log-in access to Support Center
Unlimited
Phone Support
Yes
Architecture Support
Use-Case Specific
Consultative Tickets
Yes
Access to the technical Account Management Team
Yes

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