Get system updates, find developer communities, and contact technical support.
System Status Dashboard
Check for service disruptions on the Google Cloud Status Dashboard. Includes an RSS Feed and a full history of interruptions.
Get support from external developer communities like StackOverflow and Server Fault, and internal communities on Google Groups. A full listing of these communities is available below.
Here are options for free and paid billing support. Learn more about paid technical support packages below.
If you have a paid support package, you can request technical help from our support staff by filing a ticket. If you need to purchase support, you can choose from the support options below.
Silver suport gives you direct access to our support team for questions related to service functionality, best practice architectures, and service errors. Buy Now
Gold support gives you 24x7 phone support, faster initial response times, consultations on application development, and application architectures for your specific use case. Buy Now
Platinum support gives you everything available to the Gold support level, and access to our Technical Account Management team for hands-on engineering problem solving and support. Contact us for more information.
Support Package Comparison
|Support Help Center||yes||yes||yes||yes|
|Documentation and Getting Started Guides||yes||yes||yes||yes|
|Architecture Support||Best Practice||Use-Case Specific||Use-Case Specific|
|Target Initial Response Time for P1 Issues||4 business hours||1 hour||15 minutes|
|Individuals with log-in access to Google for Work Support Center||2||5||Unlimited|
|24x7 Support for Critical Impact issues||yes||yes|
|24x7 Support for High Impact issues||yes|
|Access to the Technical Account Management team||yes|
|Pricing||Free||$150/month Buy Now||Starts at $400/month Buy Now||Contact for Pricing|
|Buy Now||Buy Now||Contact Us|
Please see our Technical Support Services Guidelines for the full details of our support offerings.
Gold Package Monthly Support Fees
The monthly support fee for the Gold package is the greater of $400 or the amount calculated from the following fee schedule. Credits, such as sustained use discounts, are not considered when calculating support costs.
|Monthly Support Fee Percentage||Product Usage|
|9% of product usage fees between||$0 - $10,000|
|+ 7% of product usage fees between||$10,001 - $50,000|
|+ 5% of product usage fees between||$50,001 - $200,000|
|+ 3% of product usage fees of||$200,001 and over|
When charging in local currency, Google will convert the prices listed into applicable local currency pursuant to the conversion rates published by leading financial institutions.
Instructions to sign up for Silver or Gold support
Join the community of Google Cloud Platform software developers and system administrators, and learn from your peers how to get the most out of Google Cloud Platform technologies. Use the Stack Overflow links below for technical questions about software development, the Server Fault links for technical questions about system and network administration, and the Google Group links for all posts that are not technical questions.