We offer various levels of support packages depending on your needs.
Get support features such as 24/7 coverage, phone support and access to a technical account manager.
We provide all of our customers with Bronze support giving you access to online documentation, community forums, and billing support.
If you want direct access to our support team for questions related to service functionality, best practice architectures, and service errors.
If you want 24x7 phone support, more rapid target initial response times and consultation on application development, and architecture for your specific use case.
If you want the most comprehensive, personal and customized support we offer. Includes everything in Gold support as well as direct access to the Technical Account Management team.
Support Package Comparison
|Support Help Center||yes||yes||yes||yes|
|Documentation, White Papers, Best Practices Guides||yes||yes||yes||yes|
|Architecture Support||Best Practice||Use-Case Specific||Use-Case Specific|
|Target Initial Response Time for P1 Issues||4 business hours||1 hour||1 hour|
|Individuals with log-in access to Google Enterprise Support Center||2||5||Unlimited|
|Access to the Technical Account Management team||yes|
|Pricing||Free||$150/month Buy Now||Starts at $400/month Buy Now||Contact for Pricing|
(1) Break/Fix tickets include questions related to product functionality and service errors.
(2) Consultative Tickets include questions related to application development, best practices, and architecture around your specific use case.
Gold Package Monthly Support Fees
The monthly support fee for the Gold package is the greater of $400 or the amount calculated from the following fee schedule.
|Monthly Support Fee Percentage||Product Usage|
|9% of product usage fees between||$0 - $10,000|
|+ 7% of product usage fees between||$10,001 - $50,000|
|+ 5% of product usage fees between||$50,001 - $200,000|
|+ 3% of product usage fees of||$200,001 and over|
Sign up for Silver or Gold Support
Looking for Platinum support? Contact Sales
Signing up for a Silver or Gold Support package is quick and easy by following the steps below.
- Sign in to the Cloud Console.
- In the left menu, select Projects.
- Click on the name of your project under PROJECT NAME.
- In the left menu, select Support.
- Your current support package will be displayed.
- Select Choose Silver or Choose Gold.
- Select Enable Billing and follow steps listed.
*If no change link is shown, integrate your app with Cloud Console first. Sign in to the App Engine Console, click Application Settings under Administration in the left-hand menu and then select Add Project at the bottom of the page.
Join Google Cloud Platform developer community and learn from your peers how to get the most out of Google Cloud Platform technologies.