Google Cloud + Cloud Customer Care are designed to meet your top business priorities.

Cloud Customer Care

Simplify and streamline cloud technical support with the Google Cloud Customer Care services, scalable and flexible services built with your business needs at the center. Choose the service that’s right for your organization, and enjoy the option to tailor services further with Value Add Services.

Benefits

We bring expertise from a wide set of Google Cloud technologies and partners to deliver an integrated experience to you.

Core offerings, each providing a more advanced level of support, and Value Add Services to make our solutions even more flexible to your needs.

An ongoing partnership model, with proactive and collaborative approaches to provide predictive solutions. Ready to help your cloud journey.


Cloud Customer Care Services

Compare features and services to find the offering that best suits your needs.

Basic Support

Billing and payments support. Available in several regions and languages.

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features


  • Included with your Google Cloud subscription

  • Multi-channel billing support

  • Active Assist Recommendations API

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Standard Support

Kickstart your cloud journey with unlimited access to technical support to help you troubleshoot, test, and explore.

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features


  • $29/month + 3% of monthly charges

  • Unlimited access to support

  • P2 cases: four-hour initial response time

  • Multi-channel billing support

  • Multi-channel technical support

  • 8/5 response for high-impact issues

  • Active Assist Recommendations API

  • Support language available: English

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Enhanced Support

Optimize your cloud experience with high-quality, robust support. Fast response times and additional services to run your cloud, boosting productivity and efficiency. Learn more

Features


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Premium Support

Support for critical workloads with Customer Awareness and a named TAM. Premium Support provides proactive engagement and increased operational efficiencies. Learn more

Features


  • $12.5K/month + 4% of monthly charges. Estimate cost or Contact Sales.

  • Unlimited access to support

  • P1 cases: 15-minute initial response time

  • Multi-channel billing support

  • Multi-channel technical support

  • 24/7 response for high & critical-impact issues

  • Active Assist Recommendations API

  • Technical support escalations

  • Technical Account Manager

  • Customer Aware Support

  • Operational Health Reviews

  • Event management service

  • Cloud Support API

  • Third-Party technology support

  • Training credits

  • Access to purchase Mission Critical Services

  • Access to purchase Assured Support

  • Support languages available: English, Japanese, Mandarin Chinese, and Korean

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Ready to get started? Sign up for Standard, Enhanced or Premium Support.

Standard Support or Enhanced Support
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Premium Support
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Visit our Managed Service Providers and learn about Partner-led Premium Support.

Value-Add Services

Expand your Enhanced or Premium Support power with Value-Add Services. Available as an additional purchase:

Technical Account Advisor Service

The Technical Account Advisor Service helps your business get the most out of your Google Cloud investment by providing enhanced oversight of your cloud experience, combining proactive guidance with regular service reviews and escalation support for issues critical to your business.

Exclusive to Enhanced Support customers.

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Planned Event Support

Your critical planned events are at the heart of your organization's strategy. Get system readiness for successful peaks. Start with an Architecture Essentials Review, then gain accelerated response time of just 15 mins for P1 issues during the event. And after, receive a performance summary report to review performance and improvement opportunities. Exclusive to Enhanced Support customers.

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Assured Support

When governance-ready capabilities are paramount, Assured Support enables you to reach compliance objectives while meeting operational demands. Control services for specific geographical locations and personnel conditions. Meet compliance requirements such as FedRAMP High, IL4, and CJIS (US-based) without compromising service. Available (US, EU), for Premium Support and Enhanced Support.

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Mission Critical Services

Maximize reliability of your mission critical environments, where the consequences of service disruption can be catastrophic. Your environment goes through a journey to operate in Google's own production services standard. Get the fastest possible impact mitigation response, and drive outage prevention through continuous improvement.

Exclusive to Premium Support customers.

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"The event management service has been invaluable, with white glove planning and Google engineers assistance during the event. This New Year's Eve was the smoothest yet, in large part thanks to Cloud Support."

Karl D'Adamo, Senior Director of Engineering, Snapchat