Google Cloud Platform

Support Packages

Bronze support

We provide all of our customers with Bronze support giving you access to online documentation, community forums, and billing support.

Silver support

If you want direct access to our support team for questions related to service functionality, best practice architectures, and service errors.

Gold support

If you want 24x7 phone support, more rapid target initial response times and consultation on application development, and architecture for your specific use case.

Platinum support

If you want the most comprehensive, personal and customized support we offer. Includes everything in Gold support as well as direct access to the Technical Account Management team.

Support Package Comparison

Features Bronze Silver Gold Platinum
Support Help Center yes yes yes yes
Documentation, White Papers, Best Practices Guides yes yes yes yes
Community Forums yes yes yes yes
Billing Support yes yes yes yes
Architecture Support Best Practice Use-Case Specific Use-Case Specific
Target Initial Response Time for P1 Issues 4 business hours 1 hour 1 hour
Individuals with log-in access to Google Enterprise Support Center 2 5 Unlimited
Break/Fix Tickets1 yes yes yes
Consultative Tickets2 yes yes
24x7 Support yes yes
Phone Support yes yes
Access to the Technical Account Management team yes
Pricing Free $150/month Buy Now Starts at $400/month Buy Now Contact for Pricing
Buy Now

(1) Break/Fix tickets include questions related to product functionality and service errors.
(2) Consultative Tickets include questions related to application development, best practices, and architecture around your specific use case.

Gold Package Monthly Support Fees

The monthly support fee for the Gold package is the greater of $400 or the amount calculated from the following fee schedule.

Monthly Support Fee Percentage Product Usage
9% of product usage fees between $0 - $10,000
+ 7% of product usage fees between $10,001 - $50,000
+ 5% of product usage fees between $50,001 - $200,000
+ 3% of product usage fees of $200,001 and over

Community Support

Join Google Cloud Platform developer community and learn from your peers how to get the most out of Google Cloud Platform technologies.

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