About logs

Backup and DR Service generates many logs that are useful for troubleshooting. This section describes the log types and how they work together.

Download logs from the backup/recovery appliance

You can use the Downloads tab in the Logs section of the Appliance Configuration to download log files. Each downloaded log is bundled as a zip file in the download folder. You can then extract the downloaded log files and use a text editor to view the contents of each log.

Use these instructions to download logs from backup/recovery appliances:

  1. In the management console, select Manage > Appliances.
  2. Right-click the appliance and select Configure Appliance to open the Appliance Configuration page.

  3. From the left panel, select Configuration > Logs.

    The Logs page appears, listing the logs that you can download.

  4. By default, the backup/recovery appliance downloads logs from the past 3 days (starting with the current date). To specify a particular date range from which you want to download logs, click the calendar icon and select a start date in the From Date field and an end date in the To Date fields.

  5. Check the boxes of the logs to download. See Log types are detailed in what you can learn from logs. You can also select ALL in the upper right corner to download all logs.

  6. Click Download Logs.

You can also view the event logs created on backup/recovery appliances in Cloud Logging by using the Google Cloud console and the gcloud CLI CLI.

Download agent logs

Backup and DR agent logs are a great tool for troubleshooting. You don't need access to the host where the agent is running to download the agent logs; you can use the same method used to download backup/recovery appliance logs.

Use these instructions to download agent logs from one of your hosts:

  1. In the management console, select Manage > Appliances.
  2. Right-click the appliance and select Configure Appliance to open the Appliance Configuration page.

  3. From the left panel, select Configuration > Logs.

    The Logs page appears, listing the logs that you can download.

  4. By default, the backup/recovery appliance downloads logs from the past three days (starting with the current date). To specify a particular date range from which you want to download logs, click the calendar icon and select a start date in the From Date field and an end date in the To Date fields.

  5. Select the agent checkbox from log types.

  6. To download logs from the Backup and DR agent installed on a specific host, click the Select Hosts drop-down and choose from the list of available hosts.

  7. Click Download Logs.

Log types

The following table lists the different log types and log details:

Log types What the Logs Include
agent The Backup and DR agent log includes information related to the server where it is installed, as well as details of all requests received from an appliance and the execution of those requests, such as backup and recovery jobs.
appliance Primary trace logs for reviewing failovers and node reboots, ethernet status, and more on backup/recovery appliances
cloudbacker OnVault details
database The internal database
enginemgr Running all jobs
flasher Snapshot details
install Events during the installation process
network Routing and DHCP information to troubleshoot network connectivity
omd Creation and deletion of vDisks before creating snapshots
patch Events during the patch update process
psrv Communications between internal components related to user tasks and scheduled processes
streamsnapd Disk to remote disk replication operations
supportbundle Output of several reports with details of resource consumption, storage consumption, job history, overall health, and more, to be used as a foundation for troubleshooting of issues
systemlog CLI command history
Events for the creation of VDisks.
Operating system messages file.
tomcat Communications with the APIs and web server. The sequence number increases as you go back in time.
udppm Scheduling of jobs.