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Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).

New customers get $300 in free credits to spend on Dialogflow.

  • Support rich, intuitive customer conversations, powered by Google's leading AI

  • One comprehensive development platform for chatbots and voicebots

  • Join a community of over 1.5 million developers building with Dialogflow

  • Achieve exceptional CSAT with Dialogflow, part of Contact Center AI solution

  • Spin up agents with just a few clicks using Vertex AI App Builder and Dialogflow


Interact naturally and accurately

Deliver more natural customer experiences with virtual agents that support multi-turn conversations with supplemental questions and are built with the deep learning technologies that power Google Assistant.

Build quickly, deploy universally

Reduce development time from days to minutes with a visual builder and prebuilt agents. Then easily deploy across your contact center and digital channels, including web, mobile, and messaging services.

Manage and scale with ease

Easily manage your virtual agents with end-to-end CI/CD through versioning and continuous evaluation and with flow-based modules that allow scaling up to 20 independent flows and 40,000 intents for each agent.

Key features

Key features for Dialogflow CX

Generative AI agent

Spin up agents with just a few clicks using Vertex AI Conversation and Dialogflow. Connect your webpage or documents to your Dialogflow CX agent and leverage large language models for generating responses from the content, out of the box. You can also call a large language model to perform specific tasks during a virtual agent conversation or respond to a query contextually, significantly reducing development effort and making virtual agents more conversational.

Visual flow builder

Reduce development time with interactive flow visualizations that allow builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.

Omnichannel implementation

Build once, deploy everywhere—in your contact centers and digital channels. Seamlessly integrate your agents across platforms, including web, mobile, and messenger, and with telephony partners, such as Genesys, Avaya, and Cisco.

State-based data models

Reuse intents, intuitively define transitions and data conditions, and handle supplemental questions—allowing customers to deviate from the main topic, then gracefully return to the main flow.

End-to-end management

Take care of all your agent management needs, including CI/CD, analytics, experiments, and bot evaluation inside Dialogflow—you don't need any other custom softwares. 

View all features


Technical resources

Google Cloud Basics

Dialogflow CX basics

Review the basics of using Dialogflow CX and an overview of the most important concepts.

Dialogflow CX quickstarts

Learn how to get started with Dialogflow CX from setting up, to building using the console, and to interacting with an agent using the API.
Google Cloud Basics

Dialogflow ES basics

Learn the basics of using Dialogflow ES with an overview of the most important concepts.

Dialogflow ES quickstarts

See how you can get started and running with Dialogflow ES.

Not seeing what you’re looking for?

Use cases

Use cases

Use case
Voicebots for customer service

Give customers 24/7 access to immediate conversational self-service, with seamless handoffs to human agents for more complex issues by building virtual agents and interactive voice response (IVR) that can perform tasks, such as scheduling appointments, answering common questions, or assisting a customer with simple requests. 

Virtual agents for contact center logo
Use case
Chatbots for B2C conversations

Connect with your customers on their preferred platform, at any time, from anywhere in the world. Whether your customers want to ask common questions or access specific information, text virtual agents offer an instant and satisfying experience for customers who want quick and accurate responses.

Text virtual agents for messenger logo
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Dialogflow is available in multiple editions, and the agent type, features, pricing, and quotas vary for each edition.

Dialogflow CX

Advanced agents with most innovative capabilities for large or complex use.

Dialogflow ES (Essentials)

Standard ag