Dialogflow
Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).
New customers get $300 in free credits to spend on Dialogflow.
Support rich, intuitive customer conversations, powered by Google's leading AI
One comprehensive development platform for chatbots and voicebots
Join a community of over 1.5 million developers building with Dialogflow
Achieve exceptional CSAT with Dialogflow, part of Contact Center AI solution
Spin up agents with just a few clicks using Vertex AI App Builder and Dialogflow
Benefits
Interact naturally and accurately
Deliver more natural customer experiences with virtual agents that support multi-turn conversations with supplemental questions and are built with the deep learning technologies that power Google Assistant.
Build quickly, deploy universally
Reduce development time from days to minutes with a visual builder and prebuilt agents. Then easily deploy across your contact center and digital channels, including web, mobile, and messaging services.
Manage and scale with ease
Easily manage your virtual agents with end-to-end CI/CD through versioning and continuous evaluation and with flow-based modules that allow scaling up to 20 independent flows and 40,000 intents for each agent.
Key features
Key features for Dialogflow CX
Generative AI agent
Spin up agents with just a few clicks using Vertex AI Conversation and Dialogflow. Connect your webpage or documents to your Dialogflow CX agent and leverage large language models for generating responses from the content, out of the box. You can also call a large language model to perform specific tasks during a virtual agent conversation or respond to a query contextually, significantly reducing development effort and making virtual agents more conversational.
Visual flow builder
Reduce development time with interactive flow visualizations that allow builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.
Omnichannel implementation
Build once, deploy everywhere—in your contact centers and digital channels. Seamlessly integrate your agents across platforms, including web, mobile, and messenger, and with telephony partners, such as Genesys, Avaya, and Cisco.
State-based data models
Reuse intents, intuitively define transitions and data conditions, and handle supplemental questions—allowing customers to deviate from the main topic, then gracefully return to the main flow.
End-to-end management
Take care of all your agent management needs, including CI/CD, analytics, experiments, and bot evaluation inside Dialogflow—you don't need any other custom softwares.
Customers
Learn from customers using Dialogflow
What's new
What's new
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Documentation
Technical resources
Dialogflow CX basics
Dialogflow CX quickstarts
Dialogflow ES basics
Dialogflow ES quickstarts
Not seeing what you’re looking for?
Use cases
Use cases
Voicebots for customer service
Give customers 24/7 access to immediate conversational self-service, with seamless handoffs to human agents for more complex issues by building virtual agents and interactive voice response (IVR) that can perform tasks, such as scheduling appointments, answering common questions, or assisting a customer with simple requests.
Chatbots for B2C conversations
Connect with your customers on their preferred platform, at any time, from anywhere in the world. Whether your customers want to ask common questions or access specific information, text virtual agents offer an instant and satisfying experience for customers who want quick and accurate responses.
