Dialogflow CX currently provides several built-in integrations with other conversation platforms. These integrations provide a user interface to the end-user, and they call the Dialogflow API for you. All you need to do is build your agent and optionally implement a webhook service. Each integration handles interactions in a platform-specific way, so see the specific integration documentation for details.
There are multiple types of Dialogflow integrations:
Partner built-in telephony integrations: These integrations are created by Google partners in collaboration with Google. Google provides no support for these integrations. You should contact the integration owner for support. The following are available from Google partners:
Dialogflow built-in integrations: These integrations are fully supported by Dialogflow and are configured with the Dialogflow Console. The following are available:
Independent integrations: These integrations are not built-in and are created by other organizations and individuals. They are built on the Dialogflow API. Google provides no support for these integrations. You should contact the integration owner for support.