Customer-managed encryption keys (CMEK)

Note: This is a limited access feature. In order to use CMEK, you must contact your Google account team to request access.

By default, Google Cloud automatically encrypts data using encryption keys managed by Google. If you have specific compliance or regulatory requirements related to the keys that protect your data, you can use customer-managed encryption keys (CMEK).

For more information about CMEK, see the CMEK guide in the Cloud Key Management Service (KMS) documentation.

Protected data

All Conversational Agents (Dialogflow CX) agent data-at-rest can be protected with CMEKs.

Limitations

• Analytics is disabled for agents with CMEK enabled.
• Data store agents don't support key rotation. Conversational Agents (Dialogflow CX) agents without data stores do support key rotation whereby new data is encrypted with the new key version. Re-encrypting previously-encrypted data with a new key version is not supported.
• The following regions are not supported:
  • global
  • eu
• One key should be used per project location.
• In order to restore an agent with CMEK enabled, you must choose the Cloud Storage option.
• Existing resources in non-CMEK integrated projects cannot be CMEK integrated retroactively. Instead, it is recommended that resources be exported and restored in a new project for CMEK.

Create keys

To create keys, you use the KMS service. For instructions, see Creating symmetric keys. When creating or choosing a key, you must configure the following:

• Be sure to select the location that you use for your agent, otherwise, requests will fail.
• Conversational Agents (Dialogflow CX) does not support key rotation for data store agents. If you are using an agent of this type, the rotation period must be set to Never when you create the key.

Configure an agent to use your keys

When you create an agent, you can specify the agent location and whether the agent will use a Google-managed or the already configured customer-managed key for that location. Make your selections at this time.

Warning: You cannot change encryption key settings for a location once it has been specified. In order to change a location, you must create a new project with the selected location and import existing agents to the new project.

Configure your service account or user account

Note: CCAI CMEK Service account is not visible in your project IAM.

1. Create the CCAI CMEK Service account for your project with Google Cloud CLI. For more information, see gcloud services identity documentation.

   gcloud beta services identity create --service=dialogflow.googleapis.com --project=PROJECT_ID

   The service account will be created. It won't be returned in the create response, but will have the following format:

   [e-mail]

2. Grant the CCAI CMEK Service account the Cloud KMS CryptoKey Encrypter/Decrypter role to ensure that the service has permissions to encrypt and decrypt with your key.

   gcloud kms keys add-iam-policy-binding KMS_KEY_ID \
   --project=PROJECT_ID \
   --location=LOCATION_ID \
   --keyring=KMS_KEY_RING \
   --member=serviceAccount:[e-mail] \
   --role=roles/cloudkms.cryptoKeyEncrypterDecrypter