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The first step in this tutorial is to create an agent.
Rather than building an agent from scratch,
you will import a telecommunications
prebuilt agent.
Using a prebuilt agent will accelerate your progress for this tutorial.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[[["\u003cp\u003eThis tutorial starts with importing a prebuilt telecommunications agent instead of building one from scratch to accelerate progress.\u003c/p\u003e\n"],["\u003cp\u003eYou can import this prebuilt agent through the Dialogflow CX console after selecting or creating a project.\u003c/p\u003e\n"],["\u003cp\u003eThe prebuilt telecommunications agent can be imported by clicking "Use pre-built agents," selecting it from the list, and then clicking "Import as agent".\u003c/p\u003e\n"],["\u003cp\u003eBefore finalizing the import, you will be required to select a specific location.\u003c/p\u003e\n"]]],[],null,["# Create a prebuilt agent\n\nThe first step in this tutorial is to create an agent.\nRather than building an agent from scratch,\nyou will import a telecommunications\n[prebuilt agent](/dialogflow/cx/docs/concept/agents-prebuilt).\nUsing a prebuilt agent will accelerate your progress for this tutorial.\n\nTo import a prebuilt agent to your project:\n\n1. Go to the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).\n2. Select the project where you would like to import the prebuilt agent or click **Create Project** to create a new project.\n3. Click **Use pre-built agents**.\n4. Click the **Telecommunications** prebuilt agent.\n5. Click **Import as agent**.\n6. A dialog box opens.\n7. Choose your desired [location](/dialogflow/cx/docs/concept/region#avail).\n8. Click **Create**.\n\nIn the next step,\nyou will create a webhook service required for this agent."]]
