Os agentes pré-criados são um conjunto de agentes fornecidos pelos agentes de conversação (Dialogflow CX) para casos de uso comuns. Eles podem ser usados como uma base para criar conversas. Nos agentes de conversação (Dialogflow CX), você encontra casos de uso comuns de todos os setores, como telecomunicações, serviços financeiros, saúde, varejo e viagens. Os agentes pré-criados generativos também estão disponíveis com acesso limitado, demonstrando casos de uso comuns implementados usando recursos generativos.
Os agentes pré-criados incluem intents e entidades para os casos de uso, mas você precisa modificar os grupos de rota e fulfillment (quando aplicável).
Limitações
Considere as seguintes limitações:
- Atualmente, os agentes pré-criados só estão disponíveis em inglês (en).
Importar um agente pré-criado
Se você quiser importar um agente pré-criado para seu projeto, siga estas etapas:
- Acesse o console do Dialogflow CX.
- Clique no projeto em que você quer importar o agente pré-criado.
- Clique em Usar agentes predefinidos.
- Clique no agente de interesse e em Importar.
- Escolha o local e clique em Criar.
- Comece a testar e personalizar.
Personalizar o agente pré-criado importado
- Teste o agente usando o simulador para entender o que ele pode ajudar os usuários a realizar.
- Clique na guia Gerenciar no painel esquerdo e em Casos de teste para ver a cobertura e os scripts de exemplo. Para mais informações, consulte a documentação dos Casos de teste.
- Exclua todos os fluxos irrelevantes para seu caso de uso.
- Edite o diálogo do agente e as entidades personalizadas para atender às necessidades da sua empresa.
- Se houver código-fonte do webhook, consulte Como modificar o código do webhook.
Como modificar o código do webhook
Uma seleção dos agentes pré-criados utiliza webhooks. O código-fonte do webhook original usa o Node.js e está hospedado no projeto interno do Cloud Functions do Google.
Para usar e modificar esse código no seu próprio projeto do Cloud Functions, siga as instruções a seguir:
- Acesse o console do Dialogflow CX.
- Clique no projeto em que você quer importar o agente pré-criado.
- Clique em Usar agentes predefinidos.
Clique no agente de interesse e depois em Link de documentação, que o levará para a seção de agente pré-criada deste documento.
Consulte a subseção Webhook para o agente pré-criado e copie o código-fonte.
Acesse o console do Google Cloud e selecione Cloud Functions no painel à esquerda.
Clique no projeto para o qual você quer importar o código-fonte.
Clique em Criar função. Para mais instruções, consulte a documentação Criar uma função do Cloud Function.
Na seção Código-fonte, selecione Editor in-line e cole o código-fonte copiado.
Clique em Origem e Editar para alterar a lógica com base nas suas regras de negócios. Quando terminar, clique em Implantar.
Clique em Acionador e copie o URL do acionador.
Substitua o URL do acionador no seu agente em Gerenciar > Webhooks e selecionando o webhook para colar o novo URL. Cole o URL do acionador no campo "URL do webhook". Clique em Salvar.
Usando a documentação do Webhooks, teste o fulfillment.
Agente de serviços financeiros
Esse modelo ajuda os usuários finais com cartões, verifica o status de uma inscrição e investiga cobranças suspeitas.
Exemplos de declarações
- Quero efetuar um pagamento no meu saldo.
- Perdi meu cartão e preciso de um novo.
- Quero denunciar atividades suspeitas na minha conta corrente.
- Qual é o status da minha inscrição de empréstimo automático?
- Quais são as diferentes taxas anuais nos seus cartões de crédito empresariais?
Webhook
O webhook do Cloud Functions executa as seguintes ações:
- Valida a identidade de um usuário final
- Fornece amostras de saldos, status de empréstimo e informações de recursos de cartões de crédito
- Simula os pagamentos de amostra, incluindo a validação de valores e datas de pagamentos
- Controla o horário de funcionamento
package.json
{
"name": "sample-http",
"version": "0.0.1"
}
index.js
/** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ exports.cxPrebuiltAgentsFinServ = (req, res) => { console.log('Cloud Function:', 'Invoked cloud function from Conversational Agents (Dialogflow CX)'); let tag = req.body.fulfillmentInfo.tag; if (!!tag) { switch (tag) { // BEGIN validateAccount case 'validateAccount': console.log(tag + ' was triggered.'); let card_last_four = req.body.sessionInfo.parameters.card_last_four; let card_verified; // card validation only fails if card number is 0000 if (card_last_four == '0000') { card_verified = 'false'; } else { card_verified = 'true'; } res.status(200).send( {sessionInfo: {parameters: {card_verified: card_verified}}}); console.log(' verified: ' + card_verified); break; // BEGIN getAccountInfo case 'getAccountInfo': console.log(tag + ' was triggered.'); let current_balance; let last_statement_balance; let minimum_due; // Random current balance between 1 and 1000 current_balance = Math.floor(Math.random() * 1000); // Last statement balance is 70% of current balance last_statement_balance = Math.floor(current_balance * 0.7); // Minimum due is 25% of last statement balance minimum_due = Math.floor(last_statement_balance * 0.25); res.status(200).send({ sessionInfo: { parameters: { current_balance: current_balance, last_statement_balance: last_statement_balance, minimum_due: minimum_due } } }); console.log( 'current balance: ' + current_balance + ' last statement balance: ' + last_statement_balance); break; // BEGIN getPaymentSource case 'getPaymentSource': console.log(tag + ' was triggered.'); // static array of account names let account_names = ['National Checking Account', 'My Checking', 'Personal Checking']; // random array value for account names let account_index = Math.floor(Math.random() * account_names.length); let selected_account = account_names[account_index]; res.status(200).send( {sessionInfo: {parameters: {selected_account: selected_account}}}); console.log(' selected account: ' + selected_account); break; // BEGIN submitPayment case 'submitPayment': console.log(tag + ' was triggered.'); let card_digits = String(req.body.sessionInfo.parameters.card_last_four); let payment_status; // When first digit of card_digits is 9 the transaction fails if (card_digits[0] == '9') { payment_status = 'fail'; } else { payment_status = 'success'; } res.status(200).send( {sessionInfo: {parameters: {payment_status: payment_status}}}); console.log(' verified: ' + card_verified); break; // BEGIN validatePaymentAmount case 'validatePaymentAmount': console.log(tag + ' was triggered.'); // get payment amount let payment_amount = Number(req.body.sessionInfo.parameters.other_amount); let current_balance_temp = req.body.sessionInfo.parameters.current_balance; let amount_valid; payment_amount = Number(payment_amount); console.log( `payment_amount: ` + payment_amount + ` current balance: ` + current_balance_temp); // confirm payment amount is a positive value less than or equal to the // current balance if (payment_amount > 0) { if (payment_amount <= current_balance_temp) { amount_valid = true; } else { amount_valid = false; } } else { amount_valid = false; } res.status(200).send( {sessionInfo: {parameters: {amount_valid: amount_valid}}}); console.log('payment status: ' + payment_status); break; // BEGIN validatePaymentDate case 'validatePaymentDate': console.log(tag + ' was triggered.'); // get payment date let payment_date_raw = req.body.sessionInfo.parameters.payment_date; // set payment date in date object format. subtract one from month // because month is indexed to 0. let payment_year = payment_date_raw.year; let payment_month = payment_date_raw.month - 1; let payment_day = payment_date_raw.day; console.log( 'Payment - Year: ' + payment_year + ' Month ' + payment_month + ' Day: ' + payment_day); // set today's date let today = new Date(); let this_year = today.getFullYear(); let this_month = today.getMonth(); let this_day = today.getDate(); console.log( 'Today - Year: ' + this_year + ' Month ' + this_month + ' Day: ' + this_day); let payment_date_valid; // check if the payment date is after today if (payment_year > this_year) { payment_date_valid = true; console.log('Future year'); } else if (payment_year == this_year && payment_month > this_month) { payment_date_valid = true; console.log('Future month'); } else if ( payment_year == this_year && payment_month == this_month && payment_day >= this_day) { payment_date_valid = true; console.log('Today or later this month'); } else { payment_date_valid = false; } res.status(200).send({ sessionInfo: {parameters: {payment_date_valid: payment_date_valid}} }); console.log('payment date valid: ' + payment_date_valid); break; // BEGIN checkInHours case 'checkInHours': console.log(tag + ' was triggered.'); // check if we are currently in hours let currentDate = new Date(); console.log('current time is ' + currentDate); let currentHour = currentDate.getHours(); console.log('current hour is ' + currentHour); if (currentHour >= 8 && currentHour <= 20) { in_hours = 'true'; console.log('currently in hours'); } else { in_hours = 'false'; console.log('currently out of hours'); } res.status(200).send({sessionInfo: {parameters: {in_hours: in_hours}}}); break; // BEGIN getRetryCount case 'getRetryCount': console.log(tag + ' was triggered.'); // increment the current retry counter let retry_count = req.body.sessionInfo.parameters.retry_count; retry_count = retry_count + 1; res.status(200).send( {sessionInfo: {parameters: {retry_count: retry_count}}}); break; // BEGIN getLoanStatus case 'getLoanStatus': console.log(tag + ' was triggered.'); let loan_reference = String(req.body.sessionInfo.parameters.loan_reference); let loan_type = loan_reference[0]; let loan_status = loan_reference[1]; let loan_found = 'true'; console.log('loan ref is ' + loan_reference); console.log('type is ' + loan_type); console.log('status is ' + loan_status); // mock loan not found if (loan_reference[0] == '0') { loan_found = 'false'; } // mock loan found if ((loan_type != 'auto') && (loan_type != 'home')) { if (loan_reference[0] > '5') { loan_type = 'home'; } else { loan_type = 'auto'; } } res.status(200).send({ sessionInfo: { parameters: { loan_type: loan_type, loan_status: loan_status, loan_found: loan_found } } }); break; // BEGIN validateTransactionDate case 'validateTransactionDate': console.log(tag + ' was triggered.'); // get date queried let date_queried_raw = req.body.sessionInfo.parameters.date_queried; // set date queried in date object format. subtract one from month // because month is indexed to 0. date_queried = new Date( date_queried_raw.year, date_queried_raw.month - 1, date_queried_raw.day); console.log(date_queried + ' is the date im looking for.'); let date_valid; let date_now = new Date(); // check if the payment date is after today if (date_queried > date_now) { date_valid = 'false'; } else { date_valid = 'true'; } res.status(200).send( {sessionInfo: {parameters: {date_valid: date_valid}}}); break; // BEGIN lookupTransactions case 'lookupTransactions': console.log(tag + ' was triggered.'); // select a random retailer from the retailers array let retailers = [ 'Dior', 'Walmart', 'Target', 'Costco', 'Macy\'s', 'Bed Bath & Beyond', 'Amazon', 'Walgreens', 'Home Depot', 'Best Buy', 'Kohl\'s' ]; let randomRetail = Math.floor(Math.random() * retailers.length); console.log('random retail value ' + randomRetail); let retailer_queried = retailers[randomRetail]; // Alter the transaction amount let amount_queried = Number(req.body.sessionInfo.parameters.amount_queried.amount); let transaction_value = Number(amount_queried); let randomAdjust = Math.floor(Math.random() * 5); randomAdjust = Number(randomAdjust / 100); let adjustment = Number(amount_queried * randomAdjust); let randomMath = Math.floor(Math.random() * 1); if (randomMath < 1) { transaction_value = Number(transaction_value - adjustment).toFixed(2); } else if (randomMath = 1) { transaction_value = Number(transaction_value + adjustment).toFixed(2); } if (amount_queried < 1000) { transaction_found = 'true'; } else { transaction_found = 'false'; } res.status(200).send({ sessionInfo: { parameters: { retailer_queried: retailer_queried, transaction_value: transaction_value, transaction_found: transaction_found } } }); break; // BEGIN lookupCardFeatures case 'lookupCardFeatures': console.log(tag + ' was triggered.'); // setup arrays for card features let interestRate = [ '14.5% APR', '0% APR in year 1 and then increases to 25% APR in year 2', '10% APR in year 1 and then increases to 20% APR in year 2', '18% APR' ]; let annualFee = [ '$0 annual fee for year 1 and then increases to $90 in year 2', '$70 annual fee starting in year 1', '$15 annual fee for year 1 and then increases to $80 in year 2', '$50 annual fee starting in year 1' ]; let cashBackRate = ['1%', '3%', '6%', '2%', '5%', '4%']; let pointsBonus = ['50,000', '25,000', '10,000', '100,000', '75,000']; // setup card one features let cardOneRandomInterest = Math.floor(Math.random() * interestRate.length); let card_one_interest = interestRate[cardOneRandomInterest]; let cardOneRandomFee = Math.floor(Math.random() * annualFee.length); let card_one_fee = annualFee[cardOneRandomFee]; let cardOneRandomCashback = Math.floor(Math.random() * cashBackRate.length); let card_one_cashback = cashBackRate[cardOneRandomCashback]; let cardOneRandomPoints = Math.floor(Math.random() * pointsBonus.length); let card_one_points = pointsBonus[cardOneRandomPoints]; // setup card two features let cardTwoRandomInterest = Math.floor(Math.random() * interestRate.length); let card_two_interest = interestRate[cardTwoRandomInterest]; let cardTwoRandomFee = Math.floor(Math.random() * annualFee.length); let card_two_fee = annualFee[cardTwoRandomFee]; let cardTwoRandomCashback = Math.floor(Math.random() * cashBackRate.length); let card_two_cashback = cashBackRate[cardTwoRandomCashback]; let cardTwoRandomPoints = Math.floor(Math.random() * pointsBonus.length); let card_two_points = pointsBonus[cardTwoRandomPoints]; res.status(200).send({ sessionInfo: { parameters: { card_one_interest: card_one_interest, card_one_fee: card_one_fee, card_one_cashback: card_one_cashback, card_one_points: card_one_points, card_two_interest: card_two_interest, card_two_fee: card_two_fee, card_two_cashback: card_two_cashback, card_two_points: card_two_points } } }); break; default: console.log('default case called'); res.status(200).end(); break; } } };
Agente de saúde
Este modelo ajuda os usuários finais a verificar declarações, benefícios e encontrar um médico.
Exemplos de declarações
- O que é cosseguro?
- Você pode me ajudar a encontrar um médico?
- Não estou me sentindo bem.
- Qual é minha franquia?
Agente de gerenciamento de pedidos e contas
Esse modelo ajuda os usuários finais a comprar ou devolver um produto, rastrear pedidos e gerenciar configurações da conta, como pontos de fidelidade, endereços e senhas.
Exemplos de declarações
- Não recebi meu pedido. Onde ele está?
- Quero comprar um novo smartphone.
- Esqueci a minha senha.
- Você pode me dizer quantos pontos eu tenho?
- Mudei e preciso atualizar meu endereço.
Agente de acordo com o pagamento
Esse modelo ajuda os usuários finais a configurar uma disposição de pagamento de duas parcelas ou estender uma data de vencimento.
Exemplos de declarações
- Minha conta foi suspensa.
- Não vou receber pagamentos em dia da minha conta.
- Preciso estender minha data de entrega.
- Perdi meu emprego devido à COVID-19.
Webhook
Este webhook do Cloud Functions executa as seguintes ações:
- Informa o valor de amostra devido e as datas máximas de extensão.
- Calcula a segunda parcela do pagamento com base na diferença entre o saldo total e a primeira parcela paga.
- Valida se a data de extensão solicitada não ultrapassa a data de extensão máxima.
package.json
{
"name": "sample-http",
"version": "0.0.1",
"dependencies": {
"moment": "2.27.0"
}
}
index.js
const moment = require('moment'); function getRandomAmount(min, max) { return Math.random() * (max - min) + min; } function formatCurrency(amount) { return Number(amount).toFixed(2); } function formatUserDate(dateObject) { if (!dateObject) { console.log('dateObject error. dateObject passed to formatUserDate is:', dateObject); console.log('dateObject requires day, month, year properties:'); // return false if the dates are not valid // returning false prevents the if/else block from running, which causes the function to crash. return false; } console.log('formatUserDate date set.'); const { day, year, month } = dateObject; return `${year}-${month}-${day}`; } /** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ exports.cxPrebuiltAgentsPaymentArrangement = (req, res) => { var tag = req.body.fulfillmentInfo.tag; var first_payment; var amount_due_1; //var adjust_due_date; var max_date_1; var maxDate1; var max_date_2; var maxDate2; var current_due_date; var max_extension_date; var maxExtensionDate; var amount_due; var payment_amount_2; var dateFromUser; var valid_payment; var valid_date; if (!!tag) { switch (tag) { //Initialize Dynamic parameters case 'setDynamicParams': console.log(tag + ' was triggered.'); max_date_1 = moment().add(15, 'days').calendar(); max_date_2 = moment().add(25, 'days').calendar(); current_due_date = moment().add(10, 'days').calendar(); max_extension_date = moment().add(30, 'days').calendar(); amount_due = formatCurrency(getRandomAmount(200, 400)); res.status(200).send({ sessionInfo: { parameters: { max_date_1: max_date_1, max_date_2: max_date_2, current_due_date: current_due_date, max_extension_date: max_extension_date, amount_due: amount_due, } } }); break; //Initialize Static parameters case 'setStaticParams': console.log(tag + ' was triggered.'); user_id = req.body.sessionInfo.parameters.user_id; if (user_id == '1001') { max_date_1 = "2021-01-15"; max_date_2 = "2021-01-30"; current_due_date = "2021-01-01"; max_extension_date = "2021-02-15"; amount_due = '225.00'; } else if (user_id == '2002') { max_date_1 = "2021-03-15"; max_date_2 = "2021-03-30"; current_due_date = "2021-03-01"; max_extension_date = "2021-04-15"; amount_due = '333.00'; } else if (user_id == '3003') { max_date_1 = "2021-05-15"; max_date_2 = "2021-05-30"; current_due_date = "2021-05-01"; max_extension_date = "2021-06-15"; amount_due = '189.00'; } else { max_date_1 = moment().add(15, 'days').calendar(); max_date_2 = moment().add(25, 'days').calendar(); current_due_date = moment().add(10, 'days').calendar(); max_extension_date = moment().add(30, 'days').calendar(); amount_due = formatCurrency(getRandomAmount(200, 400)); } res.status(200).send({ sessionInfo: { parameters: { max_date_1: max_date_1, max_date_2: max_date_2, current_due_date: current_due_date, max_extension_date: max_extension_date, amount_due: formatCurrency(amount_due), } } }); break; //Automatically set second payment based on first payment amount case 'secondPayment': console.log(tag + ' was triggered.'); first_payment = req.body.sessionInfo.parameters.payment_amount_1.amount; amount_due_1 = req.body.sessionInfo.parameters.amount_due; payment_amount_2 = formatCurrency(amount_due_1 - formatCurrency(first_payment)); res.status(200).send({ sessionInfo: { parameters: { payment_amount_2: payment_amount_2 } } }); break; //BEGIN validatePayment case 'validatePayment': console.log(tag + ' was triggered.'); first_payment = req.body.sessionInfo.parameters.payment_amount_1.amount; amount_due_1 = req.body.sessionInfo.parameters.amount_due; if ((formatCurrency(first_payment) >= '100.00') && (formatCurrency(first_payment) < amount_due_1)) { valid_payment = "True"; } else { valid_payment = "False" } res.status(200).send({ sessionInfo: { parameters: { valid_payment: valid_payment, } } }); break; //BEGIN validateDate case 'validateDate': // Log when the cloud function for the validateDate tag is triggered console.log(tag + ' was triggered.'); // Log ALL of the session parameters passed to the cloud function console.log('validateDate sessionInfo parameters', req.body.sessionInfo.parameters); // Log ONLY max_extension_date and adjust_due_date values from session parameters. console.log('sessionInfo >>> max_extension_date', req.body.sessionInfo.parameters.max_extension_date); console.log('sessionInfo >>> adjust_due_date', req.body.sessionInfo.parameters.adjust_due_date); // If the formatUserDate function succeeds running, then the date will be a string formatted as yyyy-mm-dd. // If the session params dateObject is not formatted correctly the formatUserDate function returns the boolean value false. // formatUserDate returns false to prevent the Moment function from running (see 3 conditions below). dateFromUser = formatUserDate(req.body.sessionInfo.parameters.adjust_due_date); maxExtensionDate = req.body.sessionInfo.parameters.max_extension_date; // Set valid_date to false. We do this so the cloud function does not crash and always returns a value to Conversational Agents (Dialogflow CX) valid_date = "False" // Only set valid_date to true when // 1) dateFromUser is a date string and not set to false by the formatUserDate function // 2) maxExtensionDate is string and not set to false by the formatUserDate function // 3) if Moment determines the dateFromUser is before maxExtensionDate if (dateFromUser && maxExtensionDate && moment(dateFromUser).isSameOrBefore(maxExtensionDate)) { valid_date = "True"; } res.status(200).send({ sessionInfo: { parameters: { valid_date: valid_date, // You will see the debug property in the Conversational Agents (Dialogflow CX) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI. // Otherwise, you will see the string formatted date debug: {dateFromUser, maxExtensionDate} } } }); break; case 'validateDate1': // Log when the cloud function for the validateDate tag is triggered console.log(tag + ' was triggered.'); // Log ALL of the session parameters passed to the cloud function console.log('validateDate sessionInfo parameters', req.body.sessionInfo.parameters); // Log ONLY max_date_1 and payment_date_1 values from session parameters. console.log('sessionInfo >>> max_date_1', req.body.sessionInfo.parameters.max_date_1); console.log('sessionInfo >>> payment_date_1', req.body.sessionInfo.parameters.payment_date_1); // If the formatUserDate function succeeds running, then the date will be a string formatted as yyyy-mm-dd. // If the session params dateObject is not fomatted correctly the formatUserDate function returns the boolean value false. // formatUserDate returns false to prevent the Moment function from running (see 3 conditions below). dateFromUser = formatUserDate(req.body.sessionInfo.parameters.payment_date_1); //maxExtensionDate = formatUserDate(req.body.sessionInfo.parameters.max_extension_date); maxDate1 = req.body.sessionInfo.parameters.max_date_1; // Set valid_date to false. We do this so the cloud function does not crash and always returns a value to Conversational Agents (Dialogflow CX) valid_date = "False" // Only set valid_date to true when // 1) dateFromUser is a date string and not set to false by the formatUserDate function // 2) maxExtensionDate is string and not set to false by the formatUserDate function // 3) if Moment determines the dateFromUser is before maxExtensionDate if (dateFromUser && maxDate1 && moment(dateFromUser).isSameOrBefore(maxDate1)) { valid_date = "True"; } res.status(200).send({ sessionInfo: { parameters: { valid_date: valid_date, // You will see the debug property in the Conversational Agents (Dialogflow CX) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI. // Otherwise, you will see the string formatted date debug: {dateFromUser, maxDate1} } } }); break; case 'validateDate2': // Log when the cloud function for the validateDate tag is triggered console.log(tag + ' was triggered.'); // Log ALL of the session parameters passed to the cloud function console.log('validateDate sessionInfo parameters', req.body.sessionInfo.parameters); // Log ONLY max_date_2 and payment_date_2 values from session parameters. console.log('sessionInfo >>> max_extension_date', req.body.sessionInfo.parameters.max_date_2); console.log('sessionInfo >>> adjust_due_date', req.body.sessionInfo.parameters.payment_date_2); // If the formatUserDate function succeeds running, then the date will be a string formatted as yyyy-mm-dd. // If the session params dateObject is not fomatted correctly the formatUserDate function returns the boolean value false. // formatUserDate returns false to prevent the Moment function from running (see 3 conditions below). dateFromUser = formatUserDate(req.body.sessionInfo.parameters.payment_date_2); //maxExtensionDate = formatUserDate(req.body.sessionInfo.parameters.max_extension_date); maxDate2 = req.body.sessionInfo.parameters.max_date_2; // Set valid_date to false. We do this so the cloud function does not crash and always returns a value to Conversational Agents (Dialogflow CX) valid_date = "False" // Only set valid_date to true when // 1) dateFromUser is a date string and not set to false by the formatUserDate function // 2) maxExtensionDate is string and not set to false by the formatUserDate function // 3) if Moment determines the dateFromUser is before maxExtensionDate if (dateFromUser && maxDate2 && moment(dateFromUser).isSameOrBefore(maxDate2)) { valid_date = "True"; } res.status(200).send({ sessionInfo: { parameters: { valid_date: valid_date, // You will see the debug property in the Conversational Agents (Dialogflow CX) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI. // Otherwise, you will see the string formatted date debug: {dateFromUser, maxDate2} } } }); break; default: break; } } };
Agente do Small Talk
Este modelo ajuda a personalizar agentes com perguntas simples.
Exemplos de declarações
- Tudo bem?
- Quem é você?
- Hoje é meu aniversário.
- Desculpe.
- Como assim?
Agente de telecomunicações
Esse modelo ajuda os usuários finais a resolver dúvidas sobre faturamento e planejamento, solucionar problemas e adicionar planos de viagem e cruzeiros.
Exemplos de declarações
- Como posso economizar dinheiro na minha conta?
- Meus textos não estão funcionando.
- Quanto vou pagar se eu fizer upgrade para o Plano A?
- Preciso de cobertura de dados para uma viagem que vou para a Jamaica.
Webhook
O webhook do Cloud Functions executa as seguintes ações:
- Compara os custos do plano com base no local e na duração da viagem
- Identifica anomalias de faturamento com base no número de telefone de um usuário final
package.json
{
"name": "sample-http",
"version": "0.0.1",
"dependencies": {
"moment": "2.24.0"
}
}
helpers.js
// Get the current month, first day of current month and last month values // based on today's date module.exports = { get_date_details: function (bill_state) { const monthNames = ["January", "February", "March", "April", "May", "June", "July", "August", "September", "October", "November", "December" ]; let today = new Date() let first_month_name = monthNames[today.getMonth()] let firstDay = new Date(today.getFullYear(), today.getMonth(), 1); let first_day_str = first_month_name + ' 0' + firstDay.getDate() + ', ' + firstDay.getFullYear() let last_month_name = monthNames[today.getMonth() - 1] let last_month_first_day_str = last_month_name + ' 0' + firstDay.getDate() + ', ' + firstDay.getFullYear() let second_last_month_name = monthNames[today.getMonth() - 2] if (bill_state.toString() == 'current') { return [first_month_name, first_day_str, last_month_name] } else { return [last_month_name, last_month_first_day_str, second_last_month_name] } } }
index.js
/** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ const helpers = require('./helpers.js') exports.cxPrebuiltAgentsTelecom = (req, res) => { console.log('Cloud Function:', 'Invoked cloud function from Conversational Agents (Dialogflow CX)'); let tag = req.body.fulfillmentInfo.tag; if (!!tag) { switch (tag) { //BEGIN detectCustomerAnomaly case 'detectCustomerAnomaly': console.log(tag + ' was triggered.'); let phone_number = req.body.sessionInfo.parameters.phone_number; let bill_month = req.body.sessionInfo.parameters.bill_state; let parameters = req.body.sessionInfo.parameters; let bill_amount; let product_line; let anomaly_detect = "false" let purchase = "The Godfather" let purchase_amount = 9.99 let total_bill_amount = 64.33 let bill_without_purchase = 54.34 let updated_parameters = {} let [month_name, first_of_month, last_month_name] = helpers.get_date_details(bill_month) console.log(month_name, first_of_month, last_month_name) // Getting the month name based on the bill state - current or previous // For example, if the current month is December, we get the values as // December, December 1st, November // Only 999999 will have anomaly detection if (phone_number.toString() == '999999') { anomaly_detect = "true" product_line = "phone" purchase = "device protection" updated_parameters["product_line"] = product_line updated_parameters["bill_month"] = month_name updated_parameters["last_month"] = last_month_name } // If bill hike amount is given - we just add it to the total bill if ('bill_amount' in parameters) { bill_amount = parameters['bill_amount'] purchase_amount = bill_amount['amount'] total_bill_amount = 54.34 + purchase_amount } // Adding the updated session parameters to the new parameters json updated_parameters["anomaly_detect"] = anomaly_detect updated_parameters["purchase"] = purchase updated_parameters["purchase_amount"] = purchase_amount updated_parameters["bill_without_purchase"] = bill_without_purchase updated_parameters["total_bill"] = total_bill_amount updated_parameters["first_month"] = first_of_month res.status(200).send({ sessionInfo: { parameters: updated_parameters } }); break; // BEGIN validatePhoneLine case 'validatePhoneLine': console.log(tag + ' was triggered.'); let phone = req.body.sessionInfo.parameters.phone_number; let phone_line_verified; let line_index; let domestic_coverage; let covered_lines = ['5555555555', '5105105100', '1231231234', '9999999999']; // Loop over the covered lines array covered_lines.forEach((line, index) => { // For each phone line in the array, check if the last 4 digits are // included in the string. when true, update the line_index variable if (line.includes(phone)) { line_index = index; console.log('This is the index ' + line_index); } }); // Only 9999 will fail; if (line_index === 3) { phone_line_verified = 'false'; } else { phone_line_verified = 'true'; } // Only 1234 will have domestic coverage. if (line_index === 2) { domestic_coverage = 'true'; } else { domestic_coverage = 'false'; } res.status(200).send({ sessionInfo: { parameters: { phone_line_verified: phone_line_verified, domestic_coverage: domestic_coverage } } }); break; // BEGIN cruisePlanCoverage case 'cruisePlanCoverage': console.log(tag + ' was triggered.'); let port = req.body.sessionInfo.parameters.destination; let port_is_covered; // Sample list of covered cruise ports. let covered_ports = [ 'mexico', 'canada', 'anguilla', ]; if (covered_ports.includes(port.toLowerCase())) { port_is_covered = 'true'; } else { port_is_covered = 'false'; } res.status(200).send( { sessionInfo: { parameters: { port_is_covered: port_is_covered } } }); break; // BEGIN internationalCoverage case 'internationalCoverage': console.log(tag + ' was triggered.'); let destination = req.body.sessionInfo.parameters.destination; let coverage; // Sample list of covered international monthly destinations. let covered_by_monthly = [ 'anguilla', 'australia', 'brazil', 'canada', 'chile', 'england', 'france', 'india', 'japan', 'mexico', 'russia', 'singapore', ]; // Sample list of covered international daily destinations. let covered_by_daily = [ 'anguilla', 'australia', 'brazil', 'canada', 'chile', 'england', 'france', 'india', 'japan', 'mexico', 'singapore' ]; if (covered_by_monthly.includes(destination.toLowerCase()) && covered_by_daily.includes(destination.toLowerCase())) { coverage = 'both'; } else if ( covered_by_monthly.includes(destination.toLowerCase()) && !covered_by_daily.includes(destination.toLowerCase())) { coverage = 'monthly_only'; } else if ( !covered_by_monthly.includes(destination.toLowerCase()) && !covered_by_daily.includes(destination.toLowerCase())) { coverage = 'neither'; } else { // This should never happen, because covered_by_daily is a subset of // covered_by_monthly coverage = 'daily_only'; } res.status(200).send({ sessionInfo: { parameters: { coverage: coverage } } }); break; // BEGIN cheapestPlan case 'cheapestPlan': console.log(tag + ' was triggered.'); let trip_duration = req.body.sessionInfo.parameters.trip_duration; let monthly_cost; let daily_cost; let suggested_plan; // Can only suggest cheapest if both are valid for location. // When trip is longer than 30 days, calculate per-month cost (example $ // amounts). Suggest monthly plan. if (trip_duration > 30) { monthly_cost = (Math.floor(trip_duration / 30)) * 70; daily_cost = trip_duration * 10; suggested_plan = 'monthly'; } // When trip is <= 30 days, but greater than 6 days, calculate monthly // plan cost and daily plan cost. Suggest monthly b/c it is the cheaper // one. else if (trip_duration <= 30 && trip_duration > 6) { monthly_cost = 70; daily_cost = trip_duration * 10; suggested_plan = 'monthly'; } // When trip is <= 6 days, calculate daily plan cost. Suggest daily // plan. else if (trip_duration <= 6 && trip_duration > 0) { monthly_cost = (Math.floor(trip_duration / 30)) * 70; daily_cost = trip_duration * 10; suggested_plan = 'daily'; } else { // This should never happen b/c trip_duration would have to be // negative suggested_plan = 'null'; } res.status(200).send({ sessionInfo: { parameters: { monthly_cost: monthly_cost, daily_cost: daily_cost, suggested_plan: suggested_plan } } }); break; default: console.log('default case called'); res.status(200).end(); break; } } };
Viagem: agente para reivindicar bagagens
Esse modelo ajuda os usuários finais a criar ou verificar o status de uma reivindicação relacionada a bagagens perdidas, atrasadas ou danificadas.
Exemplos de declarações
- Poderia me ajudar a abrir uma reivindicação de uma bagagem que você perdeu?
- Quero saber o status da minha reivindicação de bagagem danificada.
- Quando minha bagagem vai chegar?
Webhook
Este webhook do Cloud Functions executa as seguintes ações:
- Verifica os detalhes do usuário e do voo.
- Gera um ID da reivindicação e retorna informações dela.
package.json
{
"name": "sample-http",
"version": "0.0.1",
"dependencies": {
"moment": "2.27.0"
}
}
index.js
const moment = require('moment') /** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ exports.cxPrebuiltAgentsClaimStatus = (req, res) => { let tag = req.body.fulfillmentInfo.tag; let passenger_last_name; if (!!tag) { switch (tag) { // Check Claim Status tag // Validates that the claim ID is 'REF123456' // And that the last name is 'Garcia' // Sends back a static status message case 'claimStatus': console.log(tag + ' was triggered.') let claim_id = req.body.sessionInfo.parameters.claim_id; passenger_last_name = req.body.sessionInfo.parameters.passenger_last_name; let claim_status; if (claim_id == 'REF123456' && passenger_last_name == "Garcia") { claim_status = 'valid'; } else { claim_status = 'invalid'; } let claim_status_message = 'Your lost bag claim is being processed and you should receive payment to your account ending in 6873 within 5-7 business days. ' res.status(200).send({ sessionInfo: { parameters: { claim_status: claim_status, claim_status_message: claim_status_message } } }); break; // Case to submit a new claim and generate a confirmation ID // Validates that the flight number = AJ143, last name = Garcia // and reference id = 1234567890123 // Ideally you would include better logic, this is just an example of a working webhook case 'submitClaim': console.log(tag + ' was triggered.') // Currently not using these two parameters but just an example let claim_type = req.body.sessionInfo.parameters.claim_type; let passenger_flight_date = req.body.sessionInfo.parameters.passenger_flight_date; // Calculate qualifying rebate amount for delayed bags let rebate_amount = 0 if (claim_type == 'delayed') { let date_difference = Math.abs(moment(passenger_flight_date).diff(moment(), 'days')); // Cap the qualifying days at 5 let rebate_qual_days = Math.min(date_difference, 5) // An example of giving $50 per day of delay rebate_amount = rebate_qual_days * 50 } // These parameters are being checked let passenger_flight_number= req.body.sessionInfo.parameters.passenger_flight_number; passenger_last_name= req.body.sessionInfo.parameters.passenger_last_name; let passenger_reference_id= req.body.sessionInfo.parameters.passenger_reference_id; let claim_confirmation_id; if (passenger_flight_number == 'AJ143' && passenger_last_name == 'Garcia' && passenger_reference_id == '1234567890123') { claim_filed = true; // Generate random 6 digit number to return const rand_id = Math.floor(100000 + Math.random() * 900000) claim_confirmation_id = 'REF' + rand_id.toString() } else { claim_filed = false; } res.status(200).send({ sessionInfo: { parameters: { claim_filed: claim_filed, claim_confirmation_id: claim_confirmation_id, rebate_amount: rebate_amount } } }); break; // This is the case to verify form parameters that get updated throughout the conversation case 'verifyParameters': // Capture newly updated form parameters console.log(tag + ' was triggered.') let params = req.body.pageInfo.formInfo.parameterInfo let paramToValidate = {name: '', value: ''} // Only validate the form parameter if it was just collected for (let param of params) { if (param.justCollected == true) { console.log('Received parameter: ', param) paramToValidate = param; } } // Validate Passenger Reference ID // Must == '1234567890123' in order to continue if (paramToValidate.displayName == 'passenger_reference_id') { if (paramToValidate.value != '1234567890123') { paramToValidate.state = 'INVALID' } else { paramToValidate.state = 'VALID' } } // Validate Flight Date // Must be on or before current date if (paramToValidate.displayName == 'passenger_flight_date') { let flight_date = paramToValidate.value let now = moment() if ((moment(flight_date) <= now)) { paramToValidate.state = 'VALID' } else { paramToValidate.state = 'INVALID' } } res.status(200).send({ pageInfo: { formInfo: { parameterInfo: [paramToValidate] } } }); break; default: break; } } };
Viagens: agente de aluguel de carros
Este modelo ajuda os usuários finais a iniciar uma nova reserva de aluguel de carro.
Exemplos de declarações
- Preciso reservar uma van.
- Olá, vou viajar para Los Angeles para ir ao fim de semana e preciso alugar um carro enquanto estou no local.
- Preciso de ajuda para reservar um SUV.
Viagens: agente de informações de voo
Esse modelo ajuda os usuários finais a reservar e alterar passagens, encontrar informações sobre voos e solicitar o reembolso.
Exemplos de declarações
- Meu voo XX05997 precisa ser alterado. Você pode me ajudar?
- Você pode me ajudar a descobrir o novo horário de partida do meu voo?
- E o crédito na minha conta do voo cancelado?
- Você pode reservar meu voo para São Francisco no próximo mês?
- Faça uma reserva de SFO 10h para MIA no dia 10 de agosto de 2020.