Agent backup

Preview

This product or feature is subject to the "Pre-GA Offerings Terms" in the General Service Terms section of the Service Specific Terms. Pre-GA products and features are available "as is" and might have limited support. For more information, see the launch stage descriptions.

Agent backups are complete snapshots of the current states of agents. Conversational Agents (Dialogflow CX) periodically creates backups for all agents if any changes are made after previous backups. You can also create agent backups manually as desired. When restoring a backup, the whole agent will be overwritten.

Create a backup

To create a backup:

1. Open the Dialogflow CX console.
2. Choose your project.
3. Select your agent.
4. Select the Manage tab.
5. Click Change History in the Manage tab.
6. Click Backup in the Change History page.
7. Click Create Backup.
8. Enter a display name and description.
9. Click Create.

Access backups

To access backups:

1. Open the Dialogflow CX console.
2. Choose your project.
3. Select your agent.
4. Select the Manage tab.
5. Click Change History in the Manage tab.
6. Click Backup in the Change History page.
7. View the results and filter as needed.
8. Click a backup to view and change the backup data or restore the backup.

Delete backups

To delete a single backup:

1. Open the Dialogflow CX console.
2. Choose your project.
3. Select your agent.
4. Select the Manage tab.
5. Click Change History in the Manage tab.
6. Click Backup in the Change History page.
7. Click the remove backup button on the right side of a backup in the table.
8. Click OK.

To delete multiple backups:

1. Open the Dialogflow CX console.
2. Choose your project.
3. Select your agent.
4. Select the Manage tab.
5. Click Change History in the Manage tab.
6. Click Backup in the Change History page.
7. Check the backups you want to delete.
8. Click Remove on the top right corner of the table.
9. Click OK.