Before contacting support
To troubleshoot and resolve certain Anthos Service Mesh problems yourself, see Troubleshooting Anthos Service Mesh step-by-step. If other troubleshooting steps fail to resolve the problem, you can collect diagnostic logs and have them ready for Google Cloud Support to help you.
Support options
Google Cloud offers a variety of support packages to accommodate your support needs. All Google Cloud Support packages include support for Anthos Service Mesh for customers who have purchased Anthos licenses. If you have an existing Anthos license, you already have support for Anthos Service Mesh.
For existing generally-available products, such as GKE and Anthos clusters on VMware, Google Cloud Support offers first line support as usual. For more information, see the following support pages:
Version support policy
The objective of this Version Support Policy is to provide you the flexibility to schedule upgrades when it meets your business needs, while balancing the rapid evolution of Istio, Kubernetes, Anthos clusters on VMware, GKE, and Anthos Service Mesh.
To get support, you must install Anthos Service Mesh using the Google-signed images as described in the installation guide and restrict your usage to the supported features.
Support for Anthos Service Mesh follows the Anthos Version Support Policy.
For managed Anthos Service Mesh, Google supports the current Anthos Service Mesh versions available in each release channel.
For self-installed in-cluster Anthos Service Mesh, Google supports the current and previous two (n-2) minor versions of Anthos Service Mesh.
The following table shows the supported versions of self-installed in-cluster Anthos Service Mesh and the earliest end-of-life (EOL) date for a version.
| Release version | Release date | Earliest end of life date |
|---|---|---|
| 1.17 | April 4, 2023 | December 22, 2023 |
| 1.16 | February 21, 2023 | November 21, 2023 |
| 1.15 | October 25, 2022 | July 25, 2023 |
If you are on an unsupported version of Anthos Service Mesh, then you must upgrade to Anthos Service Mesh 1.12 or later. For information on how to upgrade, see Upgrade Anthos Service Mesh.
The following table shows the unsupported versions of Anthos Service Mesh and their end-of-life (EOL) date.
| Release version | Release date | Earliest end of life date | 1.14 | July 20, 2022 | Unsupported (April 20, 2023) |
|---|---|---|
| 1.13 | March 30, 2022 | Unsupported (February 8, 2023) |
| 1.12 | December 9, 2021 | Unsupported (October 25, 2022) |
| 1.11 | October 6, 2021 | Unsupported (July 20, 2022) |
| 1.10 | June 24, 2021 | Unsupported (March 30, 2022) |
| 1.9 | March 4, 2021 | Unsupported (December 14, 2021) |
| 1.8 | December 15, 2020 | Unsupported (December 14, 2021) |
| 1.7 | November 3, 2020 | Unsupported (December 14, 2021) |
| 1.6 | June 30, 2020 | Unsupported (March 30, 2021) |
| 1.5 | May 20, 2020 | Unsupported (February 17, 2021) |
| 1.4 | December 20, 2019 | Unsupported (September 18, 2020) |
For a list of the supported versions of GKE and Anthos clusters on VMware, see Supported platforms.