Getting support

Warning: Istio on GKE is deprecated. After December 31, 2021, the UI no longer supports this feature during the creation of new clusters. After September 30, 2022, Istio on GKE will no longer be supported in existing clusters. You can migrate Istio on GKE to Anthos Service Mesh to continue using your service meshes. For more information, see the migration FAQ.

Beta

This product is covered by the Pre-GA Offerings Terms of the Google Cloud Terms of Service. Pre-GA products might have limited support, and changes to pre-GA products might not be compatible with other pre-GA versions. For more information, see the launch stage descriptions.

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

Istio support

In the past, Google has provided support on open source Istio installations running on Google Kubernetes Engine (GKE), whether self-installed OSS or using the Istio on GKE Add-on. We now encourage all customers who want support on service mesh to adopt Anthos Service Mesh which is covered under Google Cloud support agreements and supports a majority of Istio features.

Google Support will no longer provide support for Istio installations. Istio users can use open source channels (Istio Discuss, GitHub, StackOverflow or any of the channels in the Istio Community). Istio users on GKE or Compute Engine will still receive support for the base platform (GKE or Compute Engine).

Premium support customers should contact their support representatives with any questions.

File bugs or feature requests

From the Istio on GKE documentation click "Send feedback" near the top right of the any page to open a feedback form. The corresponding documentation or product team will review your comments.