이 통합을 위해 대화형 에이전트(Dialogflow CX) 프로젝트에 결제를 사용 설정해야 합니다.
문제 해결
구성하는 동안 Twilio 웹페이지에서 Unable to authenticate with
Conversational Agents (Dialogflow CX) 경고와 함께 대화형 에이전트 (Dialogflow CX) 콘솔로 다시 리디렉션할 수 있습니다. 이 경우 다음 작업을 시도하여 문제를 해결해 보세요.
Dialogflow 계정 외에 Twilio 계정에도 로그인했는지 확인합니다.
브라우저 확장 프로그램이 리디렉션을 차단하고 있을 수 있습니다. 시크릿 창을 열고 Dialogflow에 로그인한 후 통합을 다시 시도합니다. 모든 확장 프로그램에서 Allow in Incognito 설정이 사용 중지되어 있는지 확인합니다.
Twilio 페이지에 리디렉션이 사용 설정되어 있으면 자동으로 다시 Dialogflow로 리디렉션됩니다. 팝업 및 리디렉션 설정의 기본값을 변경하여 리디렉션을 차단하면 이 문제를 완화할 수 있습니다.
[[["이해하기 쉬움","easyToUnderstand","thumb-up"],["문제가 해결됨","solvedMyProblem","thumb-up"],["기타","otherUp","thumb-up"]],[["이해하기 어려움","hardToUnderstand","thumb-down"],["잘못된 정보 또는 샘플 코드","incorrectInformationOrSampleCode","thumb-down"],["필요한 정보/샘플이 없음","missingTheInformationSamplesINeed","thumb-down"],["번역 문제","translationIssue","thumb-down"],["기타","otherDown","thumb-down"]],["최종 업데이트: 2025-09-04(UTC)"],[[["\u003cp\u003eConversational Agents (Dialogflow CX) integrates with Twilio for telephony services, enabling voice sessions.\u003c/p\u003e\n"],["\u003cp\u003eSetting up the Twilio integration involves navigating to the Dialogflow CX console, selecting the Telephony Integrations under the Manage tab, and connecting to Twilio, and then configuring settings there.\u003c/p\u003e\n"],["\u003cp\u003eWhen using third party integration, both Google and the third party will process the data and their respective terms of service, SLA, pricing, and quotas apply.\u003c/p\u003e\n"],["\u003cp\u003ePricing and quotas for the integration are applied as a voice session, and billing must be enabled on your Conversational Agents (Dialogflow CX) project.\u003c/p\u003e\n"],["\u003cp\u003eTroubleshooting connection issues can involve checking Twilio account login status, browser extension interference, and redirect settings and potentially contacting Twilio support.\u003c/p\u003e\n"]]],[],null,["# Twilio\n\n| **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.\n\n\u003cbr /\u003e\n\nConversational Agents (Dialogflow CX) integrates with the\n[Twilio](https://www.twilio.com/)\ntelecommunications provider.\n\nSetup\n-----\n\nTo create a telephony integration with this system:\n\n1. Open the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).\n2. Choose your project.\n3. Select your agent.\n4. Select the **Manage** tab.\n5. Click **Telephony Integrations** in the **Integrations** section of the **Manage** tab.\n6. Click the **Connect** button for the Twilio integration.\n7. You are redirected to Twilio. Provide the configuration information requested by Twilio.\n8. You are redirected back to the Conversational Agents (Dialogflow CX) console, and the integration is now enabled for your agent.\n\nFor more information on this integration, see the\n[Twilio documentation](https://www.twilio.com/docs/voice/virtual-agent).\n\nSupported countries\n-------------------\n\nFor a list of supported countries, see the\n[Twilio coverage documentation](https://www.twilio.com/voice/coverage).\n\nPricing and quotas\n------------------\n\nThe\n[pricing](/dialogflow/pricing)\nand\n[quotas](/dialogflow/quotas)\nfor this integration are applied as a voice session.\n[Billing](/dialogflow/cx/docs/quick/setup#billing) must be enabled on your Conversational Agents (Dialogflow CX) project for this integration.\n\nTroubleshooting\n---------------\n\nDuring configuration, it's possible that the Twilio web page might redirect you\nback to the Conversational Agents (Dialogflow CX) console with the warning `Unable to authenticate with\nConversational Agents (Dialogflow CX)`. If this occurs, try the following actions to fix the issue:\n\n- Make sure that you've logged into your Twilio account in addition to your Dialogflow account.\n- A browser extension might be blocking the redirect. Open an incognito window, log into Dialogflow, and try the integration again. Make sure that the setting `Allow in Incognito` is turned off for all extensions.\n- The Twilio page might have redirects turned on, which are automatically redirecting you back to Dialogflow. You can mitigate this by [changing the defaults for pop-ups \\& redirects settings](https://support.google.com/chrome/answer/95472) to block the redirects.\n\nIf the issue still persists, reach out to\n[Twilio support](https://help.twilio.com/)."]]
