Conversational Agents (Dialogflow CX) integrates with the Avaya telecommunications provider.
Setup
To create a telephony integration with this system:
- Open the Dialogflow CX console.
- Choose your project.
- Select your agent.
- Select the Manage tab.
- Click Telephony Integrations in the Integrations section of the Manage tab.
- Click the Connect button for the Avaya integration.
- You are redirected to Avaya. Provide the configuration information requested by Avaya.
- You are redirected back to the Conversational Agents (Dialogflow CX) console, and the integration is now enabled for your agent.
For more information on this integration, see the Avaya documentation.
Supported countries
This integration supports phone numbers in the following countries:
- Argentina
- Austria
- Australia
- Bahrain
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- China
- Colombia
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Dominican Republic
- El Salvador
- Finland
- France
- Georgia
- Germany
- Greece
- Hong Kong
- Hungary
- India
- Ireland
- Israel
- Italy
- Japan
- South Korea
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Panama
- Peru
- Poland
- Portugal
- Puerto Rico
- Romania
- Singapore
- Slovakia
- Slovenia
- South Africa
- Spain
- Sweden
- Switzerland
- Turkey
- United Kingdom
- United States
Pricing and quotas
The pricing and quotas for this integration are applied as a voice session.
Language support
If your agent's default language isn't English,
you must configure the language with Avaya's system.
Avaya's
InboundXML
configuration has a
Gather
element.
Set the language attribute of this element
to your agent's default language.
The list of language codes supported by Avaya
is provided in the documentation for Gather.