Conversational Agents (Dialogflow CX) integrates with the AudioCodes telecommunications provider.
Setup
To create a telephony integration with this system:
- Open the Dialogflow CX console.
- Choose your project.
- Select your agent.
- Select the Manage tab.
- Click Telephony Integrations in the Integrations section of the Manage tab.
- Click the Connect button for the AudioCodes integration.
- You are redirected to AudioCodes. Provide the configuration information requested by AudioCodes.
- You are redirected back to the Conversational Agents (Dialogflow CX) console, and the integration is now enabled for your agent.
For more information on this integration, see the AudioCodes documentation.
Supported countries
This integration supports phone numbers in the following countries:
- Austria
- Brazil
- Canada
- Croatia
- Denmark
- Finland
- Ireland
- Israel
- Lithuania
- Mexico
- Monaco
- New Zealand
- Poland
- Slovakia
- Slovenia
- USA
- UK
Pricing and quotas
The pricing and quotas for this integration are applied as a voice session.
Billing must be enabled on your Conversational Agents (Dialogflow CX) project for this integration.