If you have an existing Conversational Agents (Dialogflow CX) agent, you can upgrade this agent to a hybrid agent, which combines the power of precise conversation controls (flows, parameters, intents, conditions, transitions, and so on) with data store handler generative features.
As part of this upgrade, you may wish to delete or temporarily disable intent routes (while testing data store handlers) for certain conversation scenarios from your agent, because the data store handlers can handle those scenarios more simply.
Recommended scenarios
The following scenarios are recommended for data store handlers:
- Questions that can be answered by your organization's documents or website.
- FAQs that do not require database lookups.
The following scenarios are not recommended for data store handlers:
- Content that does not have answers to desired questions.
- Questions that require database lookups or server requests.
- Scenarios that require data redaction.
- Scenarios that require deterministic agent responses.
Input evaluation order
Conversational Agents (Dialogflow CX) evaluates end-user input in the following order for hybrid agents:
- Parameter input while form filling.
- Intent matches for routes in scope.
- Data store handler with FAQ data store content.
- Data store handler with unstructured data store content.