Agen siap pakai adalah kumpulan agen yang disediakan oleh Agen Percakapan (Dialogflow CX) untuk kasus penggunaan umum. Agen ini dapat digunakan untuk membuat dasar pembuatan percakapan. Di Agen Percakapan (Dialogflow CX), Anda akan menemukan kasus penggunaan populer di berbagai industri, seperti telekomunikasi, jasa keuangan, layanan kesehatan, retail, dan perjalanan. Agen bawaan generatif juga tersedia dengan akses terbatas, yang menunjukkan kasus penggunaan umum yang diterapkan menggunakan fitur generatif.
Agen bawaan menyertakan intent dan entitas untuk kasus penggunaannya, tetapi Anda perlu mengubah contoh grup rute dan fulfillment (jika berlaku).
Batasan
Batasan berikut berlaku:
- Agen bawaan saat ini hanya mendukung bahasa Inggris (en).
Mengimpor agen bawaan
Untuk mengimpor agen bawaan ke project Anda:
- Buka konsol Dialogflow CX.
- Klik project tempat Anda ingin mengimpor agen bawaan.
- Klik Gunakan agen bawaan.
- Klik agen yang diinginkan, lalu klik Impor.
- Pilih lokasi yang diinginkan, lalu klik Buat.
- Mulai menguji dan menyesuaikan.
Menyesuaikan agen bawaan yang diimpor
- Uji agen menggunakan simulator untuk memahami apa yang dapat membantu pengguna menyelesaikannya.
- Klik tab Kelola di panel kiri, lalu Kasus Pengujian untuk melihat cakupan dan contoh skrip. Untuk informasi selengkapnya, lihat dokumentasi Kasus pengujian.
- Hapus alur yang tidak relevan dengan kasus penggunaan Anda.
- Edit dialog agen dan entity kustom untuk memenuhi kebutuhan bisnis Anda.
- Jika ada kode sumber webhook, lihat Mengubah kode webhook.
Mengubah kode webhook
Pilihan agen bawaan menggunakan webhook. Kode sumber webhook asli menggunakan Node.js dan dihosting di project Cloud Functions internal Google.
Untuk menggunakan dan mengubah kode ini di project Cloud Functions Anda sendiri, ikuti petunjuk berikutnya:
- Buka konsol Dialogflow CX.
- Klik project tempat Anda ingin mengimpor agen bawaan.
- Klik Gunakan agen bawaan.
Klik agen yang diinginkan, lalu klik Link dokumentasi, yang akan membawa Anda ke bagian agen bawaan yang relevan dalam dokumen ini.
Lihat subbagian Webhook untuk agen bawaan dan salin kode sumber.
Buka konsol Google Cloud, lalu pilih Cloud Functions di panel kiri.
Klik project tempat Anda ingin mengimpor kode sumber.
Klik Buat fungsi. Untuk petunjuk lebih lanjut, lihat dokumentasi Membuat Cloud Function.
Di bagian Source code, pilih Inline Editor dan tempelkan kode sumber yang disalin.
Klik Sumber, lalu Edit untuk mengubah logika berdasarkan aturan bisnis Anda. Setelah selesai, klik Deploy.
Klik Trigger dan salin Trigger URL.
Ganti URL Pemicu tersebut di agen Anda dengan membuka Kelola > Webhook dan memilih webhook tempat Anda akan menempelkan URL baru. Tempelkan URL Pemicu ke kolom berlabel URL Webhook. Klik Simpan.
Dengan menggunakan dokumentasi Webhook, uji fulfillment Anda.
Agen jasa keuangan
Template ini membantu pengguna akhir dengan kartu mereka, memeriksa status permohonan, dan menyelidiki tagihan yang mencurigakan.
Contoh ucapan
- Saya ingin melakukan pembayaran untuk saldo saya.
- Kartu saya hilang dan saya memerlukan kartu baru.
- Saya ingin melaporkan beberapa aktivitas mencurigakan di rekening giro saya.
- Apa status permohonan pinjaman mobil saya?
- Berapa biaya tahunan yang berbeda-beda pada kartu kredit bisnis Anda?
Webhook
Webhook Cloud Functions melakukan tindakan berikut:
- Memvalidasi identitas pengguna akhir
- Memberikan contoh saldo, status pinjaman, dan informasi fitur kartu kredit
- Meniru contoh pembayaran, termasuk memvalidasi jumlah dan tanggal pembayaran
- Mengontrol jam buka
package.json
{
"name": "sample-http",
"version": "0.0.1"
}
index.js
/** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ exports.cxPrebuiltAgentsFinServ = (req, res) => { console.log('Cloud Function:', 'Invoked cloud function from Conversational Agents (Dialogflow CX)'); let tag = req.body.fulfillmentInfo.tag; if (!!tag) { switch (tag) { // BEGIN validateAccount case 'validateAccount': console.log(tag + ' was triggered.'); let card_last_four = req.body.sessionInfo.parameters.card_last_four; let card_verified; // card validation only fails if card number is 0000 if (card_last_four == '0000') { card_verified = 'false'; } else { card_verified = 'true'; } res.status(200).send( {sessionInfo: {parameters: {card_verified: card_verified}}}); console.log(' verified: ' + card_verified); break; // BEGIN getAccountInfo case 'getAccountInfo': console.log(tag + ' was triggered.'); let current_balance; let last_statement_balance; let minimum_due; // Random current balance between 1 and 1000 current_balance = Math.floor(Math.random() * 1000); // Last statement balance is 70% of current balance last_statement_balance = Math.floor(current_balance * 0.7); // Minimum due is 25% of last statement balance minimum_due = Math.floor(last_statement_balance * 0.25); res.status(200).send({ sessionInfo: { parameters: { current_balance: current_balance, last_statement_balance: last_statement_balance, minimum_due: minimum_due } } }); console.log( 'current balance: ' + current_balance + ' last statement balance: ' + last_statement_balance); break; // BEGIN getPaymentSource case 'getPaymentSource': console.log(tag + ' was triggered.'); // static array of account names let account_names = ['National Checking Account', 'My Checking', 'Personal Checking']; // random array value for account names let account_index = Math.floor(Math.random() * account_names.length); let selected_account = account_names[account_index]; res.status(200).send( {sessionInfo: {parameters: {selected_account: selected_account}}}); console.log(' selected account: ' + selected_account); break; // BEGIN submitPayment case 'submitPayment': console.log(tag + ' was triggered.'); let card_digits = String(req.body.sessionInfo.parameters.card_last_four); let payment_status; // When first digit of card_digits is 9 the transaction fails if (card_digits[0] == '9') { payment_status = 'fail'; } else { payment_status = 'success'; } res.status(200).send( {sessionInfo: {parameters: {payment_status: payment_status}}}); console.log(' verified: ' + card_verified); break; // BEGIN validatePaymentAmount case 'validatePaymentAmount': console.log(tag + ' was triggered.'); // get payment amount let payment_amount = Number(req.body.sessionInfo.parameters.other_amount); let current_balance_temp = req.body.sessionInfo.parameters.current_balance; let amount_valid; payment_amount = Number(payment_amount); console.log( `payment_amount: ` + payment_amount + ` current balance: ` + current_balance_temp); // confirm payment amount is a positive value less than or equal to the // current balance if (payment_amount > 0) { if (payment_amount <= current_balance_temp) { amount_valid = true; } else { amount_valid = false; } } else { amount_valid = false; } res.status(200).send( {sessionInfo: {parameters: {amount_valid: amount_valid}}}); console.log('payment status: ' + payment_status); break; // BEGIN validatePaymentDate case 'validatePaymentDate': console.log(tag + ' was triggered.'); // get payment date let payment_date_raw = req.body.sessionInfo.parameters.payment_date; // set payment date in date object format. subtract one from month // because month is indexed to 0. let payment_year = payment_date_raw.year; let payment_month = payment_date_raw.month - 1; let payment_day = payment_date_raw.day; console.log( 'Payment - Year: ' + payment_year + ' Month ' + payment_month + ' Day: ' + payment_day); // set today's date let today = new Date(); let this_year = today.getFullYear(); let this_month = today.getMonth(); let this_day = today.getDate(); console.log( 'Today - Year: ' + this_year + ' Month ' + this_month + ' Day: ' + this_day); let payment_date_valid; // check if the payment date is after today if (payment_year > this_year) { payment_date_valid = true; console.log('Future year'); } else if (payment_year == this_year && payment_month > this_month) { payment_date_valid = true; console.log('Future month'); } else if ( payment_year == this_year && payment_month == this_month && payment_day >= this_day) { payment_date_valid = true; console.log('Today or later this month'); } else { payment_date_valid = false; } res.status(200).send({ sessionInfo: {parameters: {payment_date_valid: payment_date_valid}} }); console.log('payment date valid: ' + payment_date_valid); break; // BEGIN checkInHours case 'checkInHours': console.log(tag + ' was triggered.'); // check if we are currently in hours let currentDate = new Date(); console.log('current time is ' + currentDate); let currentHour = currentDate.getHours(); console.log('current hour is ' + currentHour); if (currentHour >= 8 && currentHour <= 20) { in_hours = 'true'; console.log('currently in hours'); } else { in_hours = 'false'; console.log('currently out of hours'); } res.status(200).send({sessionInfo: {parameters: {in_hours: in_hours}}}); break; // BEGIN getRetryCount case 'getRetryCount': console.log(tag + ' was triggered.'); // increment the current retry counter let retry_count = req.body.sessionInfo.parameters.retry_count; retry_count = retry_count + 1; res.status(200).send( {sessionInfo: {parameters: {retry_count: retry_count}}}); break; // BEGIN getLoanStatus case 'getLoanStatus': console.log(tag + ' was triggered.'); let loan_reference = String(req.body.sessionInfo.parameters.loan_reference); let loan_type = loan_reference[0]; let loan_status = loan_reference[1]; let loan_found = 'true'; console.log('loan ref is ' + loan_reference); console.log('type is ' + loan_type); console.log('status is ' + loan_status); // mock loan not found if (loan_reference[0] == '0') { loan_found = 'false'; } // mock loan found if ((loan_type != 'auto') && (loan_type != 'home')) { if (loan_reference[0] > '5') { loan_type = 'home'; } else { loan_type = 'auto'; } } res.status(200).send({ sessionInfo: { parameters: { loan_type: loan_type, loan_status: loan_status, loan_found: loan_found } } }); break; // BEGIN validateTransactionDate case 'validateTransactionDate': console.log(tag + ' was triggered.'); // get date queried let date_queried_raw = req.body.sessionInfo.parameters.date_queried; // set date queried in date object format. subtract one from month // because month is indexed to 0. date_queried = new Date( date_queried_raw.year, date_queried_raw.month - 1, date_queried_raw.day); console.log(date_queried + ' is the date im looking for.'); let date_valid; let date_now = new Date(); // check if the payment date is after today if (date_queried > date_now) { date_valid = 'false'; } else { date_valid = 'true'; } res.status(200).send( {sessionInfo: {parameters: {date_valid: date_valid}}}); break; // BEGIN lookupTransactions case 'lookupTransactions': console.log(tag + ' was triggered.'); // select a random retailer from the retailers array let retailers = [ 'Dior', 'Walmart', 'Target', 'Costco', 'Macy\'s', 'Bed Bath & Beyond', 'Amazon', 'Walgreens', 'Home Depot', 'Best Buy', 'Kohl\'s' ]; let randomRetail = Math.floor(Math.random() * retailers.length); console.log('random retail value ' + randomRetail); let retailer_queried = retailers[randomRetail]; // Alter the transaction amount let amount_queried = Number(req.body.sessionInfo.parameters.amount_queried.amount); let transaction_value = Number(amount_queried); let randomAdjust = Math.floor(Math.random() * 5); randomAdjust = Number(randomAdjust / 100); let adjustment = Number(amount_queried * randomAdjust); let randomMath = Math.floor(Math.random() * 1); if (randomMath < 1) { transaction_value = Number(transaction_value - adjustment).toFixed(2); } else if (randomMath = 1) { transaction_value = Number(transaction_value + adjustment).toFixed(2); } if (amount_queried < 1000) { transaction_found = 'true'; } else { transaction_found = 'false'; } res.status(200).send({ sessionInfo: { parameters: { retailer_queried: retailer_queried, transaction_value: transaction_value, transaction_found: transaction_found } } }); break; // BEGIN lookupCardFeatures case 'lookupCardFeatures': console.log(tag + ' was triggered.'); // setup arrays for card features let interestRate = [ '14.5% APR', '0% APR in year 1 and then increases to 25% APR in year 2', '10% APR in year 1 and then increases to 20% APR in year 2', '18% APR' ]; let annualFee = [ '$0 annual fee for year 1 and then increases to $90 in year 2', '$70 annual fee starting in year 1', '$15 annual fee for year 1 and then increases to $80 in year 2', '$50 annual fee starting in year 1' ]; let cashBackRate = ['1%', '3%', '6%', '2%', '5%', '4%']; let pointsBonus = ['50,000', '25,000', '10,000', '100,000', '75,000']; // setup card one features let cardOneRandomInterest = Math.floor(Math.random() * interestRate.length); let card_one_interest = interestRate[cardOneRandomInterest]; let cardOneRandomFee = Math.floor(Math.random() * annualFee.length); let card_one_fee = annualFee[cardOneRandomFee]; let cardOneRandomCashback = Math.floor(Math.random() * cashBackRate.length); let card_one_cashback = cashBackRate[cardOneRandomCashback]; let cardOneRandomPoints = Math.floor(Math.random() * pointsBonus.length); let card_one_points = pointsBonus[cardOneRandomPoints]; // setup card two features let cardTwoRandomInterest = Math.floor(Math.random() * interestRate.length); let card_two_interest = interestRate[cardTwoRandomInterest]; let cardTwoRandomFee = Math.floor(Math.random() * annualFee.length); let card_two_fee = annualFee[cardTwoRandomFee]; let cardTwoRandomCashback = Math.floor(Math.random() * cashBackRate.length); let card_two_cashback = cashBackRate[cardTwoRandomCashback]; let cardTwoRandomPoints = Math.floor(Math.random() * pointsBonus.length); let card_two_points = pointsBonus[cardTwoRandomPoints]; res.status(200).send({ sessionInfo: { parameters: { card_one_interest: card_one_interest, card_one_fee: card_one_fee, card_one_cashback: card_one_cashback, card_one_points: card_one_points, card_two_interest: card_two_interest, card_two_fee: card_two_fee, card_two_cashback: card_two_cashback, card_two_points: card_two_points } } }); break; default: console.log('default case called'); res.status(200).end(); break; } } };
Agen layanan kesehatan
Template ini membantu pengguna akhir memeriksa klaim, manfaat, dan menemukan dokter.
Contoh ucapan
- Apa yang dimaksud dengan asuransi bersama?
- Bisa bantu saya menemukan dokter?
- Saya sedang tidak enak badan.
- Berapa jumlah yang harus saya bayar?
Agen pengelolaan akun dan pesanan
Template ini membantu pengguna akhir membeli atau mengembalikan produk, melacak pesanan, dan mengelola setelan akun, seperti poin loyalitas, alamat, dan sandi.
Contoh ucapan
- Saya belum menerima pesanan saya, di mana pesanan saya?
- Saya ingin membeli ponsel baru.
- Saya lupa sandi saya.
- Bisakah Anda memberi tahu saya jumlah poin yang saya miliki?
- Saya pindah dan perlu memperbarui alamat saya.
Agen pengaturan pembayaran
Template ini membantu pengguna akhir menyiapkan pengaturan pembayaran dua cicilan atau memperpanjang tanggal jatuh tempo pembayaran.
Contoh ucapan
- Akun saya ditangguhkan.
- Saya tidak akan dibayar tepat waktu untuk membayar tagihan.
- Saya perlu memperpanjang batas waktu.
- Saya kehilangan pekerjaan karena COVID-19.
Webhook
Webhook Cloud Functions ini melakukan tindakan berikut:
- Memberikan contoh jumlah yang jatuh tempo dan tanggal perpanjangan maksimum.
- Menghitung cicilan pembayaran kedua berdasarkan perbedaan antara total saldo dan cicilan pembayaran pertama yang dibayar.
- Memvalidasi bahwa tanggal perpanjangan yang diminta tidak melebihi tanggal perpanjangan maksimum.
package.json
{
"name": "sample-http",
"version": "0.0.1",
"dependencies": {
"moment": "2.27.0"
}
}
index.js
const moment = require('moment'); function getRandomAmount(min, max) { return Math.random() * (max - min) + min; } function formatCurrency(amount) { return Number(amount).toFixed(2); } function formatUserDate(dateObject) { if (!dateObject) { console.log('dateObject error. dateObject passed to formatUserDate is:', dateObject); console.log('dateObject requires day, month, year properties:'); // return false if the dates are not valid // returning false prevents the if/else block from running, which causes the function to crash. return false; } console.log('formatUserDate date set.'); const { day, year, month } = dateObject; return `${year}-${month}-${day}`; } /** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ exports.cxPrebuiltAgentsPaymentArrangement = (req, res) => { var tag = req.body.fulfillmentInfo.tag; var first_payment; var amount_due_1; //var adjust_due_date; var max_date_1; var maxDate1; var max_date_2; var maxDate2; var current_due_date; var max_extension_date; var maxExtensionDate; var amount_due; var payment_amount_2; var dateFromUser; var valid_payment; var valid_date; if (!!tag) { switch (tag) { //Initialize Dynamic parameters case 'setDynamicParams': console.log(tag + ' was triggered.'); max_date_1 = moment().add(15, 'days').calendar(); max_date_2 = moment().add(25, 'days').calendar(); current_due_date = moment().add(10, 'days').calendar(); max_extension_date = moment().add(30, 'days').calendar(); amount_due = formatCurrency(getRandomAmount(200, 400)); res.status(200).send({ sessionInfo: { parameters: { max_date_1: max_date_1, max_date_2: max_date_2, current_due_date: current_due_date, max_extension_date: max_extension_date, amount_due: amount_due, } } }); break; //Initialize Static parameters case 'setStaticParams': console.log(tag + ' was triggered.'); user_id = req.body.sessionInfo.parameters.user_id; if (user_id == '1001') { max_date_1 = "2021-01-15"; max_date_2 = "2021-01-30"; current_due_date = "2021-01-01"; max_extension_date = "2021-02-15"; amount_due = '225.00'; } else if (user_id == '2002') { max_date_1 = "2021-03-15"; max_date_2 = "2021-03-30"; current_due_date = "2021-03-01"; max_extension_date = "2021-04-15"; amount_due = '333.00'; } else if (user_id == '3003') { max_date_1 = "2021-05-15"; max_date_2 = "2021-05-30"; current_due_date = "2021-05-01"; max_extension_date = "2021-06-15"; amount_due = '189.00'; } else { max_date_1 = moment().add(15, 'days').calendar(); max_date_2 = moment().add(25, 'days').calendar(); current_due_date = moment().add(10, 'days').calendar(); max_extension_date = moment().add(30, 'days').calendar(); amount_due = formatCurrency(getRandomAmount(200, 400)); } res.status(200).send({ sessionInfo: { parameters: { max_date_1: max_date_1, max_date_2: max_date_2, current_due_date: current_due_date, max_extension_date: max_extension_date, amount_due: formatCurrency(amount_due), } } }); break; //Automatically set second payment based on first payment amount case 'secondPayment': console.log(tag + ' was triggered.'); first_payment = req.body.sessionInfo.parameters.payment_amount_1.amount; amount_due_1 = req.body.sessionInfo.parameters.amount_due; payment_amount_2 = formatCurrency(amount_due_1 - formatCurrency(first_payment)); res.status(200).send({ sessionInfo: { parameters: { payment_amount_2: payment_amount_2 } } }); break; //BEGIN validatePayment case 'validatePayment': console.log(tag + ' was triggered.'); first_payment = req.body.sessionInfo.parameters.payment_amount_1.amount; amount_due_1 = req.body.sessionInfo.parameters.amount_due; if ((formatCurrency(first_payment) >= '100.00') && (formatCurrency(first_payment) < amount_due_1)) { valid_payment = "True"; } else { valid_payment = "False" } res.status(200).send({ sessionInfo: { parameters: { valid_payment: valid_payment, } } }); break; //BEGIN validateDate case 'validateDate': // Log when the cloud function for the validateDate tag is triggered console.log(tag + ' was triggered.'); // Log ALL of the session parameters passed to the cloud function console.log('validateDate sessionInfo parameters', req.body.sessionInfo.parameters); // Log ONLY max_extension_date and adjust_due_date values from session parameters. console.log('sessionInfo >>> max_extension_date', req.body.sessionInfo.parameters.max_extension_date); console.log('sessionInfo >>> adjust_due_date', req.body.sessionInfo.parameters.adjust_due_date); // If the formatUserDate function succeeds running, then the date will be a string formatted as yyyy-mm-dd. // If the session params dateObject is not formatted correctly the formatUserDate function returns the boolean value false. // formatUserDate returns false to prevent the Moment function from running (see 3 conditions below). dateFromUser = formatUserDate(req.body.sessionInfo.parameters.adjust_due_date); maxExtensionDate = req.body.sessionInfo.parameters.max_extension_date; // Set valid_date to false. We do this so the cloud function does not crash and always returns a value to Conversational Agents (Dialogflow CX) valid_date = "False" // Only set valid_date to true when // 1) dateFromUser is a date string and not set to false by the formatUserDate function // 2) maxExtensionDate is string and not set to false by the formatUserDate function // 3) if Moment determines the dateFromUser is before maxExtensionDate if (dateFromUser && maxExtensionDate && moment(dateFromUser).isSameOrBefore(maxExtensionDate)) { valid_date = "True"; } res.status(200).send({ sessionInfo: { parameters: { valid_date: valid_date, // You will see the debug property in the Conversational Agents (Dialogflow CX) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI. // Otherwise, you will see the string formatted date debug: {dateFromUser, maxExtensionDate} } } }); break; case 'validateDate1': // Log when the cloud function for the validateDate tag is triggered console.log(tag + ' was triggered.'); // Log ALL of the session parameters passed to the cloud function console.log('validateDate sessionInfo parameters', req.body.sessionInfo.parameters); // Log ONLY max_date_1 and payment_date_1 values from session parameters. console.log('sessionInfo >>> max_date_1', req.body.sessionInfo.parameters.max_date_1); console.log('sessionInfo >>> payment_date_1', req.body.sessionInfo.parameters.payment_date_1); // If the formatUserDate function succeeds running, then the date will be a string formatted as yyyy-mm-dd. // If the session params dateObject is not fomatted correctly the formatUserDate function returns the boolean value false. // formatUserDate returns false to prevent the Moment function from running (see 3 conditions below). dateFromUser = formatUserDate(req.body.sessionInfo.parameters.payment_date_1); //maxExtensionDate = formatUserDate(req.body.sessionInfo.parameters.max_extension_date); maxDate1 = req.body.sessionInfo.parameters.max_date_1; // Set valid_date to false. We do this so the cloud function does not crash and always returns a value to Conversational Agents (Dialogflow CX) valid_date = "False" // Only set valid_date to true when // 1) dateFromUser is a date string and not set to false by the formatUserDate function // 2) maxExtensionDate is string and not set to false by the formatUserDate function // 3) if Moment determines the dateFromUser is before maxExtensionDate if (dateFromUser && maxDate1 && moment(dateFromUser).isSameOrBefore(maxDate1)) { valid_date = "True"; } res.status(200).send({ sessionInfo: { parameters: { valid_date: valid_date, // You will see the debug property in the Conversational Agents (Dialogflow CX) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI. // Otherwise, you will see the string formatted date debug: {dateFromUser, maxDate1} } } }); break; case 'validateDate2': // Log when the cloud function for the validateDate tag is triggered console.log(tag + ' was triggered.'); // Log ALL of the session parameters passed to the cloud function console.log('validateDate sessionInfo parameters', req.body.sessionInfo.parameters); // Log ONLY max_date_2 and payment_date_2 values from session parameters. console.log('sessionInfo >>> max_extension_date', req.body.sessionInfo.parameters.max_date_2); console.log('sessionInfo >>> adjust_due_date', req.body.sessionInfo.parameters.payment_date_2); // If the formatUserDate function succeeds running, then the date will be a string formatted as yyyy-mm-dd. // If the session params dateObject is not fomatted correctly the formatUserDate function returns the boolean value false. // formatUserDate returns false to prevent the Moment function from running (see 3 conditions below). dateFromUser = formatUserDate(req.body.sessionInfo.parameters.payment_date_2); //maxExtensionDate = formatUserDate(req.body.sessionInfo.parameters.max_extension_date); maxDate2 = req.body.sessionInfo.parameters.max_date_2; // Set valid_date to false. We do this so the cloud function does not crash and always returns a value to Conversational Agents (Dialogflow CX) valid_date = "False" // Only set valid_date to true when // 1) dateFromUser is a date string and not set to false by the formatUserDate function // 2) maxExtensionDate is string and not set to false by the formatUserDate function // 3) if Moment determines the dateFromUser is before maxExtensionDate if (dateFromUser && maxDate2 && moment(dateFromUser).isSameOrBefore(maxDate2)) { valid_date = "True"; } res.status(200).send({ sessionInfo: { parameters: { valid_date: valid_date, // You will see the debug property in the Conversational Agents (Dialogflow CX) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI. // Otherwise, you will see the string formatted date debug: {dateFromUser, maxDate2} } } }); break; default: break; } } };
Agen basa-basi
Template ini membantu menyesuaikan dan mempersonalisasi agen dengan pertanyaan sederhana.
Contoh ucapan
- Apa kabar?
- Siapa Anda?
- Hari ini ulang tahun saya.
- Maaf.
- Maksud Anda apa?
Agen telekomunikasi
Template ini membantu pengguna akhir menyelesaikan pertanyaan penagihan dan rencana, memecahkan masalah, serta menambahkan rencana perjalanan dan pelayaran.
Contoh ucapan
- Bagaimana cara menghemat tagihan saya?
- Pesan saya tidak terkirim.
- Berapa tambahan biaya yang harus saya bayar jika mengupgrade ke Paket A?
- Saya memerlukan cakupan data untuk perjalanan saya ke Jamaika.
Webhook
Webhook Cloud Functions melakukan tindakan berikut:
- Membandingkan biaya paket berdasarkan lokasi dan durasi perjalanan
- Mengidentifikasi anomali penagihan berdasarkan nomor telepon pengguna akhir
package.json
{
"name": "sample-http",
"version": "0.0.1",
"dependencies": {
"moment": "2.24.0"
}
}
helpers.js
// Get the current month, first day of current month and last month values // based on today's date module.exports = { get_date_details: function (bill_state) { const monthNames = ["January", "February", "March", "April", "May", "June", "July", "August", "September", "October", "November", "December" ]; let today = new Date() let first_month_name = monthNames[today.getMonth()] let firstDay = new Date(today.getFullYear(), today.getMonth(), 1); let first_day_str = first_month_name + ' 0' + firstDay.getDate() + ', ' + firstDay.getFullYear() let last_month_name = monthNames[today.getMonth() - 1] let last_month_first_day_str = last_month_name + ' 0' + firstDay.getDate() + ', ' + firstDay.getFullYear() let second_last_month_name = monthNames[today.getMonth() - 2] if (bill_state.toString() == 'current') { return [first_month_name, first_day_str, last_month_name] } else { return [last_month_name, last_month_first_day_str, second_last_month_name] } } }
index.js
/** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ const helpers = require('./helpers.js') exports.cxPrebuiltAgentsTelecom = (req, res) => { console.log('Cloud Function:', 'Invoked cloud function from Conversational Agents (Dialogflow CX)'); let tag = req.body.fulfillmentInfo.tag; if (!!tag) { switch (tag) { //BEGIN detectCustomerAnomaly case 'detectCustomerAnomaly': console.log(tag + ' was triggered.'); let phone_number = req.body.sessionInfo.parameters.phone_number; let bill_month = req.body.sessionInfo.parameters.bill_state; let parameters = req.body.sessionInfo.parameters; let bill_amount; let product_line; let anomaly_detect = "false" let purchase = "The Godfather" let purchase_amount = 9.99 let total_bill_amount = 64.33 let bill_without_purchase = 54.34 let updated_parameters = {} let [month_name, first_of_month, last_month_name] = helpers.get_date_details(bill_month) console.log(month_name, first_of_month, last_month_name) // Getting the month name based on the bill state - current or previous // For example, if the current month is December, we get the values as // December, December 1st, November // Only 999999 will have anomaly detection if (phone_number.toString() == '999999') { anomaly_detect = "true" product_line = "phone" purchase = "device protection" updated_parameters["product_line"] = product_line updated_parameters["bill_month"] = month_name updated_parameters["last_month"] = last_month_name } // If bill hike amount is given - we just add it to the total bill if ('bill_amount' in parameters) { bill_amount = parameters['bill_amount'] purchase_amount = bill_amount['amount'] total_bill_amount = 54.34 + purchase_amount } // Adding the updated session parameters to the new parameters json updated_parameters["anomaly_detect"] = anomaly_detect updated_parameters["purchase"] = purchase updated_parameters["purchase_amount"] = purchase_amount updated_parameters["bill_without_purchase"] = bill_without_purchase updated_parameters["total_bill"] = total_bill_amount updated_parameters["first_month"] = first_of_month res.status(200).send({ sessionInfo: { parameters: updated_parameters } }); break; // BEGIN validatePhoneLine case 'validatePhoneLine': console.log(tag + ' was triggered.'); let phone = req.body.sessionInfo.parameters.phone_number; let phone_line_verified; let line_index; let domestic_coverage; let covered_lines = ['5555555555', '5105105100', '1231231234', '9999999999']; // Loop over the covered lines array covered_lines.forEach((line, index) => { // For each phone line in the array, check if the last 4 digits are // included in the string. when true, update the line_index variable if (line.includes(phone)) { line_index = index; console.log('This is the index ' + line_index); } }); // Only 9999 will fail; if (line_index === 3) { phone_line_verified = 'false'; } else { phone_line_verified = 'true'; } // Only 1234 will have domestic coverage. if (line_index === 2) { domestic_coverage = 'true'; } else { domestic_coverage = 'false'; } res.status(200).send({ sessionInfo: { parameters: { phone_line_verified: phone_line_verified, domestic_coverage: domestic_coverage } } }); break; // BEGIN cruisePlanCoverage case 'cruisePlanCoverage': console.log(tag + ' was triggered.'); let port = req.body.sessionInfo.parameters.destination; let port_is_covered; // Sample list of covered cruise ports. let covered_ports = [ 'mexico', 'canada', 'anguilla', ]; if (covered_ports.includes(port.toLowerCase())) { port_is_covered = 'true'; } else { port_is_covered = 'false'; } res.status(200).send( { sessionInfo: { parameters: { port_is_covered: port_is_covered } } }); break; // BEGIN internationalCoverage case 'internationalCoverage': console.log(tag + ' was triggered.'); let destination = req.body.sessionInfo.parameters.destination; let coverage; // Sample list of covered international monthly destinations. let covered_by_monthly = [ 'anguilla', 'australia', 'brazil', 'canada', 'chile', 'england', 'france', 'india', 'japan', 'mexico', 'russia', 'singapore', ]; // Sample list of covered international daily destinations. let covered_by_daily = [ 'anguilla', 'australia', 'brazil', 'canada', 'chile', 'england', 'france', 'india', 'japan', 'mexico', 'singapore' ]; if (covered_by_monthly.includes(destination.toLowerCase()) && covered_by_daily.includes(destination.toLowerCase())) { coverage = 'both'; } else if ( covered_by_monthly.includes(destination.toLowerCase()) && !covered_by_daily.includes(destination.toLowerCase())) { coverage = 'monthly_only'; } else if ( !covered_by_monthly.includes(destination.toLowerCase()) && !covered_by_daily.includes(destination.toLowerCase())) { coverage = 'neither'; } else { // This should never happen, because covered_by_daily is a subset of // covered_by_monthly coverage = 'daily_only'; } res.status(200).send({ sessionInfo: { parameters: { coverage: coverage } } }); break; // BEGIN cheapestPlan case 'cheapestPlan': console.log(tag + ' was triggered.'); let trip_duration = req.body.sessionInfo.parameters.trip_duration; let monthly_cost; let daily_cost; let suggested_plan; // Can only suggest cheapest if both are valid for location. // When trip is longer than 30 days, calculate per-month cost (example $ // amounts). Suggest monthly plan. if (trip_duration > 30) { monthly_cost = (Math.floor(trip_duration / 30)) * 70; daily_cost = trip_duration * 10; suggested_plan = 'monthly'; } // When trip is <= 30 days, but greater than 6 days, calculate monthly // plan cost and daily plan cost. Suggest monthly b/c it is the cheaper // one. else if (trip_duration <= 30 && trip_duration > 6) { monthly_cost = 70; daily_cost = trip_duration * 10; suggested_plan = 'monthly'; } // When trip is <= 6 days, calculate daily plan cost. Suggest daily // plan. else if (trip_duration <= 6 && trip_duration > 0) { monthly_cost = (Math.floor(trip_duration / 30)) * 70; daily_cost = trip_duration * 10; suggested_plan = 'daily'; } else { // This should never happen b/c trip_duration would have to be // negative suggested_plan = 'null'; } res.status(200).send({ sessionInfo: { parameters: { monthly_cost: monthly_cost, daily_cost: daily_cost, suggested_plan: suggested_plan } } }); break; default: console.log('default case called'); res.status(200).end(); break; } } };
Perjalanan: agen pengambilan bagasi
Template ini membantu pengguna akhir membuat atau memeriksa status klaim yang terkait dengan bagasi yang hilang, tertunda, atau rusak.
Contoh ucapan
- Bisakah Anda membantu saya mengajukan klaim untuk tas yang Anda hilangkan?
- Saya ingin mengetahui status klaim tas saya yang rusak.
- Kapan bagasi saya akan tiba?
Webhook
Webhook Cloud Functions ini melakukan tindakan berikut:
- Memverifikasi detail pengguna dan penerbangan.
- Menghasilkan ID klaim dan menampilkan informasi klaim.
package.json
{
"name": "sample-http",
"version": "0.0.1",
"dependencies": {
"moment": "2.27.0"
}
}
index.js
const moment = require('moment') /** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ exports.cxPrebuiltAgentsClaimStatus = (req, res) => { let tag = req.body.fulfillmentInfo.tag; let passenger_last_name; if (!!tag) { switch (tag) { // Check Claim Status tag // Validates that the claim ID is 'REF123456' // And that the last name is 'Garcia' // Sends back a static status message case 'claimStatus': console.log(tag + ' was triggered.') let claim_id = req.body.sessionInfo.parameters.claim_id; passenger_last_name = req.body.sessionInfo.parameters.passenger_last_name; let claim_status; if (claim_id == 'REF123456' && passenger_last_name == "Garcia") { claim_status = 'valid'; } else { claim_status = 'invalid'; } let claim_status_message = 'Your lost bag claim is being processed and you should receive payment to your account ending in 6873 within 5-7 business days. ' res.status(200).send({ sessionInfo: { parameters: { claim_status: claim_status, claim_status_message: claim_status_message } } }); break; // Case to submit a new claim and generate a confirmation ID // Validates that the flight number = AJ143, last name = Garcia // and reference id = 1234567890123 // Ideally you would include better logic, this is just an example of a working webhook case 'submitClaim': console.log(tag + ' was triggered.') // Currently not using these two parameters but just an example let claim_type = req.body.sessionInfo.parameters.claim_type; let passenger_flight_date = req.body.sessionInfo.parameters.passenger_flight_date; // Calculate qualifying rebate amount for delayed bags let rebate_amount = 0 if (claim_type == 'delayed') { let date_difference = Math.abs(moment(passenger_flight_date).diff(moment(), 'days')); // Cap the qualifying days at 5 let rebate_qual_days = Math.min(date_difference, 5) // An example of giving $50 per day of delay rebate_amount = rebate_qual_days * 50 } // These parameters are being checked let passenger_flight_number= req.body.sessionInfo.parameters.passenger_flight_number; passenger_last_name= req.body.sessionInfo.parameters.passenger_last_name; let passenger_reference_id= req.body.sessionInfo.parameters.passenger_reference_id; let claim_confirmation_id; if (passenger_flight_number == 'AJ143' && passenger_last_name == 'Garcia' && passenger_reference_id == '1234567890123') { claim_filed = true; // Generate random 6 digit number to return const rand_id = Math.floor(100000 + Math.random() * 900000) claim_confirmation_id = 'REF' + rand_id.toString() } else { claim_filed = false; } res.status(200).send({ sessionInfo: { parameters: { claim_filed: claim_filed, claim_confirmation_id: claim_confirmation_id, rebate_amount: rebate_amount } } }); break; // This is the case to verify form parameters that get updated throughout the conversation case 'verifyParameters': // Capture newly updated form parameters console.log(tag + ' was triggered.') let params = req.body.pageInfo.formInfo.parameterInfo let paramToValidate = {name: '', value: ''} // Only validate the form parameter if it was just collected for (let param of params) { if (param.justCollected == true) { console.log('Received parameter: ', param) paramToValidate = param; } } // Validate Passenger Reference ID // Must == '1234567890123' in order to continue if (paramToValidate.displayName == 'passenger_reference_id') { if (paramToValidate.value != '1234567890123') { paramToValidate.state = 'INVALID' } else { paramToValidate.state = 'VALID' } } // Validate Flight Date // Must be on or before current date if (paramToValidate.displayName == 'passenger_flight_date') { let flight_date = paramToValidate.value let now = moment() if ((moment(flight_date) <= now)) { paramToValidate.state = 'VALID' } else { paramToValidate.state = 'INVALID' } } res.status(200).send({ pageInfo: { formInfo: { parameterInfo: [paramToValidate] } } }); break; default: break; } } };
Perjalanan: agen rental mobil
Template ini membantu pengguna akhir memulai pemesanan rental mobil baru.
Contoh ucapan
- Saya perlu memesan van.
- Halo, saya akan bepergian ke LA untuk akhir pekan dan saya perlu menyewa mobil saat berada di sana.
- Saya memerlukan bantuan untuk memesan SUV.
Perjalanan: agen informasi penerbangan
Template ini membantu pengguna akhir memesan dan mengubah tiket, menemukan informasi penerbangan, dan meminta pengembalian dana.
Contoh ucapan
- Penerbangan saya XX4597 perlu diubah. Bisa bantu saya?
- Bisakah Anda membantu saya mengetahui waktu keberangkatan baru untuk penerbangan saya?
- Bagaimana dengan kredit di akun saya dari penerbangan yang dibatalkan?
- Dapatkah Anda memesan penerbangan saya ke San Francisco bulan depan?
- Pesan tiket sekali jalan dari SFO pukul 10.00 ke MIA pada 10 Agustus 2020.