What is Retrieval-Augmented Generation (RAG)?

RAGs operate with a few main steps to help enhance generative AI outputs: 

• Retrieval and pre-processing: RAGs leverage powerful search algorithms to query external data, such as web pages, knowledge bases, and databases. Once retrieved, the relevant information undergoes pre-processing, including tokenization, stemming, and removal of stop words.
• Grounded generation: The pre-processed retrieved information is then seamlessly incorporated into the pre-trained LLM. This integration enhances the LLM's context, providing it with a more comprehensive understanding of the topic. This augmented context enables the LLM to generate more precise, informative, and engaging responses. 

RAG offers several advantages augmenting traditional methods of text generation, especially when dealing with factual information or data-driven responses. Here are some key reasons why using RAG can be beneficial:

LLMs are limited to their pre-trained data. This leads to outdated and potentially inaccurate responses. RAG overcomes this by providing up-to-date information to LLMs.

LLMs are powerful tools for generating creative and engaging text, but they can sometimes struggle with factual accuracy. This is because LLMs are trained on massive amounts of text data, which may contain inaccuracies or biases.

Providing “facts” to the LLM as part of the input prompt can mitigate “gen AI hallucinations.” The crux of this approach is ensuring that the most relevant facts are provided to the LLM, and that the LLM output is entirely grounded on those facts while also answering the user’s question and adhering to system instructions and safety constraints.

Using Gemini’s long context window (LCW) is a great way to provide source materials to the LLM. If you need to provide more information than fits into the LCW, or if you need to scale up performance, you can use a RAG approach that will reduce the number of tokens, saving you time and cost.

RAGs usually retrieve facts via search, and modern search engines now leverage vector databases to efficiently retrieve relevant documents. Vector databases store documents as embeddings in a high-dimensional space, allowing for fast and accurate retrieval based on semantic similarity. Multi-modal embeddings can be used for images, audio and video, and more and these media embeddings can be retrieved alongside text embeddings or multi-language embeddings.

Advanced search engines like Vertex AI Search use semantic search and keyword search together (called hybrid search), and a re-ranker which scores search results to ensure the top returned results are the most relevant. Additionally searches perform better with a clear, focused query without misspellings; so prior to lookup, sophisticated search engines will transform a query and fix spelling mistakes.

The retrieval mechanism in RAG is critically important. You need the best semantic search on top of a curated knowledge base to ensure that the retrieved information is relevant to the input query or context. If your retrieved information is irrelevant, your generation could be grounded but off-topic or incorrect.

By fine-tuning or prompt-engineering the LLM to generate text entirely based on the retrieved knowledge, RAG helps to minimize contradictions and inconsistencies in the generated text. This significantly improves the quality of the generated text, and improves the user experience.

The Vertex Eval Service now scores LLM generated text and retrieved chunks on metrics like “coherence,” “fluency,” “groundedness,” "safety," “instruction_following,” “question_answering_quality,” and more. These metrics help you measure the grounded text you get from the LLM (for some metrics that is a comparison to a ground truth answer you have provided). Implementing these evaluations gives you a baseline measurement and you can optimize for RAG quality by configuring your search engine, curating your source data, improving source layout parsing or chunking strategies, or refining the user’s question prior to search. A RAG Ops, metrics driven approach like this will help you hill climb to high quality RAG and grounded generation.

RAG and grounding can be integrated into any LLM application or agent which needs access to fresh, private, or specialized data. By accessing external information, RAG-powered chatbots and conversational agents leverage external knowledge to provide more comprehensive, informative, and context-aware responses, improving the overall user experience.

Your data and your use case are what differentiate what you are building with gen AI. RAG and grounding bring your data to LLMs efficiently and scalably.