Google Cloud Support plans
Protect your cloud investment and improve business operations for GCP and Google Workspace with support plans from the Cloud Customer Care Portfolio.
Cloud Customer Care benefits
Prevent downtime and issues
Cloud Customer Care can help prevent issues from occurring in the first place. Our team helps identify improvements to achieve long-term success and avoid system downtime.
Get more from your technology
Cloud Customer Care offers intelligent systems to ease your support experience through different platforms and multiple cloud providers.
Drive digital transformation
Invest in modernizing your cloud infrastructure. Whether you’re facing a technical challenge or transforming your business, Cloud Customer Care is here to help with your journey in the cloud.
Cloud Customer Care options
Get Cloud Customer Care for GCP or Google Workspace separately or as a bundle covering both products.
Customer Care for GCP and Google Workspace
The Customer Care Portfolio combines GCP and Google Workspace customer support to minimize downtime and strengthen operational integration.
Get special bundle pricing
Bundle pricing offers a single base fee for Google Workspace and GCP while maintaining 4% variable usage pricing per product. The Premium Support bundle can significantly reduce costs versus purchasing GCP and Google Workspace Support separately.
Combine your support experience
Consolidate your Customer Care plans for GCP and Google Workspace into a single support experience. Get services, systems, execution and SLOs expectations for GCP and Google Workspace.
Customer Care for GCP only
Get fast response times, proactive solutions, and an engineering-driven approach to achieving your business goals.
Get guidance from GCP experts
Cloud Customer Care offers more than quick case responses. Support is here to answer development questions, break-fix, and optimize your overall experience.
Keep your business running smoothly
Support helps your business mitigate risk, fix problems fast, and focus on what matters.
Customer Care for Google Workspace only
Get fast response times and proactive solutions to achieve your business goals with Google Workspace Support.
Get more than fast fixes
Cloud Customer Care offers more than quick case responses. Support is here to understand your needs and offer a tailored proactive service.
Focus on your business
Support helps your business mitigate risk, fix problems fast, and focus on what matters.
Premium Support features
Users with a Premium Support plan get access to these features and services for GCP and Google Workspace.
P1 response SLO
Quickly resolve issues with 15-min SLOs (service-level objectives) for P1 cases.
Technical account management
Work with a Technical Account Manager (TAM), a trusted technical advisor, focused on operational rigor and platform health.
Cloud Support API
Integrate your system with GCP for more efficient issue resolution.
Third-party technology support
Get help setting up, configuring, and troubleshooting third-party systems. Learn more about third-party technology support here.
Operational health reviews
Work with us to identify ways to improve your operations and support experience.
Context-aware expertise
Efficiently monitor and resolve issues with Support that’s already familiar with your business systems.
Event management services
Team up with the Cloud Customer Care team to prepare your systems for heavy workloads.
Training
Access hundreds of Google Cloud training labs in the Qwiklabs learning platform.
New product previews
Access Google Cloud’s solutions up to 20+ months in advance and test upcoming features.
Ongoing improvements
Customers can look forward to updates, including new Premium Support features.
Support plans
Cloud Customer Care gives you two support plans to choose from.
Role-Based SupportFor GCP customers only. Get free Google Workspace Support here. |
Premium SupportPremium Support is available for GCP, Google Workspace, or both products bundled. |
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DevelopmentIn-depth investigation and response for developers $100per month/user
Pricing example
Sign up
For 2 development roles:
2 x $100 = $200 Total per month: $200 |
ProductionFast, thorough response for those managing live solutions $250per month/user
Pricing example
Sign up
For 2 development roles and 3 production roles:
2 x $100 = $200 3 x $250 = $750 Total per month: $950 |
Premium SupportPremium Support and 15-min response time for P1 cases
Pricing example
Bundle price:
Base fee of $150K/ yr. + 4% of GCP net spend + 4% of Google Workspace Editions spend or For GCP only Base fee of $150K/ yr. + 4% of net spend or For Google Workspace only, $150K/ yr. + 4% of Edition spend |
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*These SLOs are representative of P1 cases only, review the terms of service for more details.
Language Support and Working Hours
Learn more about GCP Support languages availability and working hours for English, Japanese, Mandarin Chinese and Korean.
Learn more about Google Workspace standard Support hours and languages here.
Support resources
Console Support center
Get answers for technical and account questions.
Support documentation
Find out how to sign up for Support or request help directly from the Support team.
Community support overview
Review online forums for support from Google Cloud enthusiasts, experts, and Google employees.
Free billing support
Read billing and payments help topics or create a billing Support request.
Technical support for free trials
Get the most out of your free trial with free technical Support for the duration of your trial.
Support for other Google Cloud products
Review common questions and get quick links for Google Workspace, Maps, and more.
Managed Services Partners
Managed Services Partners handle your day-to-day GCP operations, so you can focus on innovation.
Google Cloud Professional Services
Get consulting, training, and certifications from Google Cloud Professional Services.
