Support

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Support Options

Free Support Resources

Get Premium Support

Get Premium Support from Google

Tools and expertise to help your business, products and services thrive on Google Cloud Platform.

Silver
Lowest-cost access to support services
$150/mo
Upgrade To Silver
Gold
for production services on Cloud Platform
Starts at $400/mo, see pricing details
Upgrade To Gold
Platinum
for high volume production services on Cloud Platform
Contact us for pricing
Contact Sales
Features
Silver
Gold
Platinum
Issue Resolution
Break/Fix Cases
Yes
Yes
Yes
Target Initial Response Time for Critical Issues
4 business hours
1 hour
15 minutes
24x7 Support for Critical Impact issues
Yes
Yes
24x7 Support for High Impact issues
Yes
Support Access
Individuals with log-in access to Support Center
2
5
Unlimited
Phone Support
Yes
Yes
Advisory Services
Architecture Support
Best Practice
Use-Case Specific
Use-Case Specific
Consultative Cases
Yes
Yes
Access to Technical Account Management
Yes
Pricing Details
Minimum Price
$150/month flat fee
$400/month
$15,000/month
Usage-Based Price
Your total support price when usage-based pricing exceeds the minimum price
 

9% of product usage fees between $0 - $10k

+ 7% of product usage fees between $10k - $50k

+ 5% of product usage fees between $50k - $200k

+ 3% of product usage fees of $200k+

9% of product usage fees between $0 - $150k

+ 7% of product usage fees between $150k - $400k

+ 5% of product usage fees between $400k - $1,000k

+ 3% of product usage fees of $1,000k and over

Silver
Lowest-cost access to support services
$150/mo
Upgrade To Silver
Features
Break/Fix Cases
Yes
Target Initial Response Time for Critical Issues
4 business hours
Individuals with log-in access to Support Center
2
Architecture Support
Best Practice
$150/month flat fee
Gold
for production services on Cloud Platform
Starts at $400/mo
Upgrade To Gold
Features
Break/Fix Cases
Yes
Target Initial Response Time for Critical Issues
1 business hours
Individuals with log-in access to Support Center
5
Phone Support
Yes
Architecture Support
Use-Case Specific
Consultative Tickets
Yes

The greater of $400/month, or:

9% of product usage fees between $0 - $10k

+ 7% of product usage fees between $10k - $50k

+ 5% of product usage fees between $50k - $200k

+ 3% of product usage fees of $200k+

Platinum
for high volume production services on Cloud Platform
Contact us for pricing
Contact Sales
Features
Break/Fix Cases
Yes
Target Initial Response Time for Critical Issues
15 minutes
24x7 Support for Critical Impact issues
Yes
24x7 Support for High Impact issues
Yes
Individuals with log-in access to Support Center
Unlimited
Phone Support
Yes
Architecture Support
Use-Case Specific
Consultative Tickets
Yes
Access to the technical Account Management Team
Yes

The greater of $15,000/month, or:

9% of product usage fees between $0 - $150k

+ 7% of product usage fees between $150k - $400k

+ 5% of product usage fees between $400k - $1,000k

+ 3% of product usage fees of $1,000k and over

Product Usage includes usage for all products under a specific billing account.

Managed Services

Get Managed Services from a Partner

Managed Service Providers offer hands-on infrastructure, design, implementation, monitoring and support for GCP. These expert partners proactively manage your full day-to-day operations, beyond break/fix resolutions.

Rackspace Managed Services for Google Cloud Platform

Rackspace takes over the intensive day-to-day operations on GCP covering monitoring, logging, patching, backups, system updates and more – all backed by 24x7 hands-on incident response from Google Cloud Platform certified experts. Additionally, Rackspace Managed Services includes access to innovative solutions architects, seasoned deployment engineers and dedicated technical account managers to help you plan, design and secure your Google Cloud architecture and deployment for optimal performance.

Visit partner site

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