Support

Discover support options, find developer communities, and contact technical support.

TRY IT FREE CONTACT SALES

Support Options

• Free Support Resources
• Google Premium Support
• Managed Services

Free Support Resources

Free Support Resources

The Bronze package offers free billing support and access to a broad community of Google Cloud Platform experts. There are a number of free resources available to developers in building on GCP.

Free Trial Technical Support

Free Trial customers can request free technical support for the duration of the trial

Visit Help Center

Get answers for technical and account questions

Support Documentation

Read documentation about tutorials for Google Cloud Platform

Documentation and Guides

Explore reference documentation and tutorials for Google Cloud Platform

Ask the Community

Find help from external developer communities and Google Groups

Billing Support

Review billing and payments help topics or create a Billing Support request

Get Premium Support

Get Premium Support from Google

Tools and expertise to help your business, products and services thrive on Google Cloud Platform.

Silver

Lowest-cost access to support services

$150/mo

Upgrade To Silver

Gold

for production services on Cloud Platform

Starts at $400/mo, see pricing details

Upgrade To Gold

Platinum

for high volume production services on Cloud Platform

Contact us for pricing

Contact Sales

Features

Silver

Gold

Platinum

Issue Resolution

Break/Fix Cases

Yes

Yes

Yes

Target Initial Response Time for Critical Issues

4 business hours

1 hour

15 minutes

24x7 Support for Critical Impact issues

Yes

Yes

24x7 Support for High Impact issues

Yes

Support Access

Individuals with log-in access to Support Center

2

5

Unlimited

Phone Support

Yes

Yes

Advisory Services

Architecture Support

Best Practice

Use-Case Specific

Use-Case Specific

Consultative Cases

Yes

Yes

Access to Technical Account Management

Yes

Pricing Details

Minimum Price

$150/month flat fee

$400/month

$15,000/month

Usage-Based Price

Your total support price when usage-based pricing exceeds the minimum price

 

9% of product usage fees between $0 - $10k

+ 7% of product usage fees between $10k - $50k

+ 5% of product usage fees between $50k - $200k

+ 3% of product usage fees of $200k+

9% of product usage fees between $0 - $150k

+ 7% of product usage fees between $150k - $400k

+ 5% of product usage fees between $400k - $1,000k

+ 3% of product usage fees of $1,000k and over

Silver

Lowest-cost access to support services

$150/mo

Upgrade To Silver

Features

Break/Fix Cases

Yes

Target Initial Response Time for Critical Issues

4 business hours

Individuals with log-in access to Support Center

2

Architecture Support

Best Practice

$150/month flat fee

Gold

for production services on Cloud Platform

Starts at $400/mo

Upgrade To Gold

Features

Break/Fix Cases

Yes

Target Initial Response Time for Critical Issues

1 business hours

Individuals with log-in access to Support Center

5

Phone Support

Yes

Architecture Support

Use-Case Specific

Consultative Tickets

Yes

The greater of $400/month, or:

9% of product usage fees between $0 - $10k

+ 7% of product usage fees between $10k - $50k

+ 5% of product usage fees between $50k - $200k

+ 3% of product usage fees of $200k+

Platinum

for high volume production services on Cloud Platform

Contact us for pricing

Contact Sales

Features

Break/Fix Cases

Yes

Target Initial Response Time for Critical Issues

15 minutes

24x7 Support for Critical Impact issues

Yes

24x7 Support for High Impact issues

Yes

Individuals with log-in access to Support Center

Unlimited

Phone Support

Yes

Architecture Support

Use-Case Specific

Consultative Tickets

Yes

Access to the technical Account Management Team

Yes

The greater of $15,000/month, or:

9% of product usage fees between $0 - $150k

+ 7% of product usage fees between $150k - $400k

+ 5% of product usage fees between $400k - $1,000k

+ 3% of product usage fees of $1,000k and over

Product Usage includes usage for all products under a specific billing account.

Managed Services

Get Managed Services from a Partner

Managed Service Providers offer hands-on infrastructure, design, implementation, monitoring and support for GCP. These expert partners proactively manage your full day-to-day operations, beyond break/fix resolutions.

Rackspace Managed Services for Google Cloud Platform

Rackspace takes over the intensive day-to-day operations on GCP covering monitoring, logging, patching, backups, system updates and more – all backed by 24x7 hands-on incident response from Google Cloud Platform certified experts. Additionally, Rackspace Managed Services includes access to innovative solutions architects, seasoned deployment engineers and dedicated technical account managers to help you plan, design and secure your Google Cloud architecture and deployment for optimal performance.

Visit partner site

Need help finding the perfect plan for you or your organization?

Get help choosing a plan