Version 2.3

Troubleshoot Kf

Use these steps to troubleshoot various issues that can occur when running Kf.

Failures when installing Kf

Istio's IP is not ready

This can happen if Istio is taking too long to get an external IP. Wait a few minutes, and re-run the Cloud Build submit step. However, it's possible that there is something else going on.

Error from server (Bad Request): Invalid character

If you see this error when setting config defaults, it is likely the value of the ${DOMAIN} env var used in the command includes an escaped '$'. Use single quotes to define a domain with a space name or other substitution:

Error from server (BadRequest): invalid character '$' in string escape code

Errors with Kf Kubernetes objects

Follow these instructions to troubleshoot Kf Kubernetes objects.

  1. Find the name of the Kubernetes resource type you want to troubleshoot by listing all Kf resources:

    kubectl api-resources

    Example output:

    apps                              true         App
    builds                            true         Build
    clusterservicebrokers             false        ClusterServiceBroker
    routes                            true         Route
    servicebrokers                    true         ServiceBroker
    serviceinstancebindings           true         ServiceInstanceBinding
    serviceinstances                  true         ServiceInstance
    spaces                            false        Space
  2. Get the instance of the resource you want to troubleshoot using kubectl. If the object isn't in a namespace, omit the -n flag:

    kubectl get object-name -n space-name -o yaml

    For example:

    kubectl get my-app -n my-space -o yaml
  3. Select your problem from the tabs below:

    Object isn't reconciling

    1. Check the value of metadata.generation. This number is incremented each time the object is updated. If the number is extremely high it's likely two Kubernetes controllers are fighting over the object. Check your cluster to see if any policies are being applied to the object which might be changing it from the desired state.
    2. Check to see if the namespace the object belongs to is deleting. If it is, the object may not be reconciled.
    3. Check that the status.observedGeneration field exists. If it doesn't, the controller might not have executed against the object yet. Validate that the cluster and controllers are healthy using kf doctor.
    4. Check that the metadata.generation field matches the status.observedGeneration field. If it doesn't, validate that the cluster and controllers are healthy using kf doctor.
    5. Check for failures in the status.conditions list against this list of common error reasons:
    • NotOwned: There is another resource that exists in the cluster or namespace as the one this object is trying to create. Read the message to find the duplicate name and either rename the conflicting resource or the Kf object.
    • TemplateError: There is a misconfiguration in the Kf resource spec or Kf configuration causing the child resource to be incorrectly reconciled. Validate the settings of the Kf object and the Kf space.
    • CacheOutdated: The Kf controller isn't receiving updates from Kubernetes fast enough. Check the health of the Kubernetes cluster.
    • ReconciliationError: The Kf controller can't create the necessary child resource. Check to make sure your cluster is healthy, Kf is running, and that there are no policies being enforced that are preventing Kf from creating the object referenced in the message.

    Object isn't deleting

    1. Check that the metadata.deletionTimestamp of the object was set. If it wasn't set, then the requested deletion didn't work.
    2. Check that the metadata.deletionTimestamp of the object is in the past. If it's in the future, the object may not delete.
    3. Check if a metadata.finalizers list exists on the object. If finalizers are present, the object must wait for them to be removed before it is deleted. If you want to force a deletion without waiting for the finalizers, edit the object to remove them.
    4. Child objects may exist that are preventing the object from being deleted. Have an administrator check all objects in the namespace and cluster to see if one of them needs to be manually deleted first.