Playbook instructions

Preview

This product or feature is subject to the "Pre-GA Offerings Terms" in the General Service Terms section of the Service Specific Terms. Pre-GA products and features are available "as is" and might have limited support. For more information, see the launch stage descriptions.

Note: The Agent Builder console still refers to playbooks as agents. This will be updated to playbook soon in the console.

Playbook instructions define the process that should be taken to accomplish the playbook goal.

Each step contains a natural language instruction that may contain any of the following:

• A basic instruction that the LLM can understand.
• An instruction to route the user to another playbook. Playbooks are referenced using the form ${AGENT: playbook_name}.
• An instruction to use a specific playbook tool. Tools are referenced using the form ${TOOL: tool_name}.

• An instruction to route the user to a Conversational Agents (Dialogflow CX) flow. Flows are referenced using the form ${FLOW: flow_name}.

  Note: Routing to a flow is a restricted access feature.

Each step description starts with -, and you can define subinstructions using indentation.

For example:

- greet the customer and ask them how you can help.
    - If the customer wants to book flights, route them to ${AGENT: flight_booking}.
    - If the customer wants to book hotels, route them to  ${AGENT: hotel_booking}.
    - If the customer wants to know trending attractions, use the ${TOOL: attraction_tool} to show them the list.
- help the customer to pay for their booking by routing them to ${FLOW: make_payment}.

Note: When editing instructions, you may see a warning indicating that a resource reference has no corresponding playbook examples. You can still save and use the playbook with this warning present, but it's unlikely to work reliably until examples that use the resource are added.