Google Cloud Platform Subprocessors

Last modified: November 20, 2019 | Previous Versions

Google and its affiliates engage the following third-party entities to assist them in connection with Google Cloud Platform Services as specified below:

Entity Name Service Location (country where processing is performed) Country of registration Service Task performed
Appen Butler Hill, Inc. Australia USA Cloud Speech-to-Text Transcription of voice recordings
Accenture International Limited USA and Philippines Ireland Firebase Services, Firestore Technical support services1
Cognizant Worldwide Limited (formerly listed as Cognizant Technology Solutions U.S. Corporation) India United Kingdom Google Cloud Platform Technical support services1
Deep Discount Servers, LLC USA USA Transfer Appliance Hard drive erasure2 ; Technical support services1
Edatafarm LLC Kenya USA Cloud Speech-to-Text Transcription of voice recordings
EPAM Systems, Inc. USA and location of affiliates listed below. USA Google Cloud Platform, Orbitera Technical support services1
EPAM Systems Japan G.K. Japan Japan Google Cloud Platform Technical support services1
GlobalLogic Technologies Limited India India AI Platform Data Labeling, Cloud AutoML Video, Cloud AutoML Vision, and Cloud Video Intelligence Data labelling
Iron Mountain Information Management, LLC USA USA Transfer Appliance Technical support for Transfer Appliance
iuppiter B.V. Netherlands Netherlands Transfer Appliance Hard drive erasure2 ; Technical support services1
Linguistix Tank Inc. Canada Canada Cloud Speech-to-Text Transcription of voice recordings
Lionbridge Technologies, Inc. Finland USA Cloud Speech-to-Text Transcription of voice recordings
Productive Playhouse Inc. USA USA Cloud Speech-to-Text Transcription of voice recordings
SellByTel Group GmbH Spain Germany Google Cloud Platform Technical support services1
Sigma Technologies, SLU (formerly listed as Sigma Technologies, S.L.) Spain Spain Cloud Speech-to-Text Transcription of voice recordings
Sureline
Systems Inc.
USA USA Transfer Appliance Technical support services1
Sutherland Global Services Bulgaria EOOD Bulgaria Bulgaria Google Cloud Platform Technical support services1
Sutherland Global Services, Inc. Mexico USA Google Cloud Platform Technical support services1
Taos Mountain, LLC USA USA Google Cloud Platform Technical support services1
Teleperformance Global Services Private Limited (formerly listed as Intelenet Global Services) India India AI Platform Data Labeling, Cloud AutoML Video, Cloud AutoML Vision, and Cloud Video Intelligence Data labelling
Telus International (CDA) Inc. Canada Canada Google Cloud Platform Technical support services1
TELUS International (U.S.) Corp. Philippines and Guatemala USA Google Cloud Platform Technical support services1
VoxPro Limited Ireland Ireland Google Cloud Platform Technical support services1

Affiliates of Third-Party Subprocessors

Accenture International Limited Affiliates
Entity Name Service Location (country where processing is performed) Country of registration Service Task performed
Accenture Inc. Philippines Philippines Firebase Services, Firestore Technical support services1
Accenture LLP USA USA Firebase Services, Firestore Technical support services1
Appen Butler Hill, Inc. Affiliate
Entity Name Service Location (country where processing is performed) Country of registration Service Task performed
Appen Butler Hill Pty Ltd Australia Australia Speech-to-Text Transcription of voice recordings
Cognizant Technology Solutions U.S. Corporation Affiliate
Entity Name Service Location (country where processing is performed) Country of registration Service Task performed
Cognizant Technology Solutions India Private Limited India India Google Cloud Platform Technical support services1
Edatafarm LLC Affiliate
Entity Name Service Location (country where processing is performed) Country of registration Service Task performed
E Data Solutions Limited Kenya Kenya Cloud Speech-to-Text Transcription of voice recordings
EPAM Systems Inc. Affiliates
Entity Name Service Location (country where processing is performed) Country of registration Service Task performed
EPAM Systems (Poland) sp. z o.o. Poland Poland Google Cloud Platform Technical support services1
EPAM Systems (Mexico) SrL Mexico Mexico Google Cloud Platform Technical support services1
EPAM Systems (Australia) Pty. Ltd. Australia Australia Google Cloud Platform Technical support services1
EPAM Systems Canada, Ltd. Canada Canada Google Cloud Platform Technical support services1
EPAM Systems (Switzerland) GmbH Switzerland Switzerland Google Cloud Platform Technical support services1
Lionbridge Technologies, Inc. Affiliate
Entity Name Service Location (country where processing is performed) Country of registration Service Task performed
Lionbridge Oy Finland Finland Cloud Speech-to-Text Transcription of voice recordings
Sureline Systems, Inc. Affiliate
Entity Name Service Location (country where processing is performed) Country of registration Service Task performed
Sureline India Pvt. Ltd. India India Transfer Appliance Technical support services1
Sutherland Global Services Inc. Affiliate
Entity Name Service Location (country where processing is performed) Country of registration Service Task performed
SGS Holding de Mexico, S. de R.L. de C.V. Mexico Mexico Google Cloud Platform Technical support services1
TELUS International (U.S.) Corp. Affiliates
Entity Name Service Location (country where processing is performed) Country of registration Service Task performed
TELUS International Philippines Inc. Philippines Philippines Google Cloud Platform Technical support services1
Transactel, S.A. Guatemala Guatemala Google Cloud Platform Technical support services1

Table Notes

1 Subprocessors referencing this footnote have access to (a) customer information that you share explicitly in the course of a support case, including any troubleshooting material (e.g., log files, screenshots), and (b) contact, billing, and account information on file or shared with the support team. In the course of resolving a support case, only the support agents assigned to your support case will have access to project metadata and project telemetry and only while it's relevant to the troubleshooting. Apart from resource names such as project names and Cloud Storage bucket names, Subprocessors do not have access to any customer information stored within your buckets, virtual machines, or other storage services being used.

2 Subprocessors erasing encrypted customer data from storage media do not have access to the cryptographic keys encrypting such data.

Firebase Services means: the services listed as “Firebase and associated services” on the GCP Services Summary at https://cloud.google.com/terms/services.

Technical Support Services refers to technical support services, as detailed in the Technical Support Service Guidelines, including 24x7 phone and email support, response, diagnosis and resolution services, incident tracking and responding to customer queries.

Subprocessors for Cloud Identity Services, including support for Cloud Identity Services, are listed at https://gsuite.google.com/intl/en/terms/subprocessors.html.

Google has engaged and authorized the Google Group entities below for one or more of the following activities, which may involve the processing of Customer Personal Data:

  • providing service support and IT-facility management (monitoring and supporting data centers and maintaining equipment);

  • providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Google services; and

  • providing customer outreach and support.

The scope of the authorized activities of a particular entity may be further limited and conditioned in each instance as determined by Google and consistent with the Data Processing and Security Terms.

In the table below, entities operating principal software engineering centers are indicated in bold and entities that engage personnel that provide service support and IT-facility management are marked with an (*).

  • BOLD = principal software engineering centers
  • (*) = IT Facility management
Entity Name Corporate Location
Google Argentina S.R.L. Argentina
Google Australia Pty Ltd.*
Google Cloud Australia Pty Ltd
Australia
Google Austria GmbH Austria
Crystal Computing SPRL
Google Belgium NV
Belgium
Google Brasil Internet LTDA
Google Cloud Brasil Computação e Serviços de Dados Ltda.*
Brazil
Google Canada Corporation
Google Cloud Canada Corporation
Canada
Google Chile Limitada
Inversiones y Servicios Dataluna Limitada*
Chile
Google Denmark ApS Denmark
Google Finland Oy*
Tuike Finland Oy*
Finland
Google France SARL France
Google Germany GmbH*
Redtec Computing GmbH
Germany
Allied Trade Holdings Limited Hong Kong
Google Cloud India Private Limited
Google India Pvt. Ltd.
India
PT Google Cloud Indonesia Indonesia
Google Ireland Ltd.* Ireland
Google Israel Ltd. Israel
Google Italy S.r.l. Italy
Google Cloud Japan G.K.*
Google Japan G.K.
Japan
Google Cloud Korea LLC
Google Korea, LLC.
Korea
Google Malaysia Sdn. Bhd. Malaysia
Google Netherlands B.V.*
Green Box Computing B.V.
Netherlands
Google New Zealand Limited New Zealand
GOC Philippines, Inc. Philippines
Google Poland SP.z.o.o. Poland
GGLE Portugal Lda Portugal
Google Asia Pacific Pte Ltd.* Singapore
Google Slovakia, s.r.o. Slovakia
Google Spain, S.L.U. Spain
Google Sweden AB Sweden
Citrine Computing GmbH
Google Switzerland GmbH.*
Switzerland
Google Taiwan Limited* Taiwan
Global Infrastructure UK Limited*
Google UK Ltd.
United Kingdom
Apigee Corporation
Firebase, Inc.
Google LLC*
Orbitera Inc.
United States

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