Value Add Services
TAAS helps your business to get the most out of your Google Cloud investment by providing enhanced oversight of your cloud experience, combining proactive guidance with regular service reviews and escalation support for issues critical to your business.
Exclusive to Enhanced Support customers.
When governance-ready capabilities are paramount, Assured Support helps you reach compliance objectives while meeting operational demands. Restrict support services to specific geographical locations and personnel conditions. Helping meet compliance requirements such as FedRAMP High, IL4, and CJIS without compromising on the level of support. Available for Enhanced and Premium Support customers.
Maximize reliability of your mission critical environments, where the consequences of service disruption can be catastrophic. Your environment goes through a journey to operate in Google's own production services standard. Get the fastest possible impact mitigation response, and drive outage prevention through continuous improvement.
Exclusive to Premium Support customers.
“The event management service has been invaluable, with white glove planning and Google engineers assistance during the event. This New Year's Eve was the smoothest yet, in large part thanks to Cloud Support.”
Between Sep. 1, 2021 - Dec. 31, 2021 you will receive a 50% discount making your Enhanced Support effective rate US$250 + 1.5% of Google Cloud consumption per month. After December 31, 2021, the 50% discount will end and your Enhanced Support costs will return to list price: US$500 + 3% of Google Cloud consumption per month.
Learn more about Cloud Customer Care
Visit the Google Cloud Technical Support Services Guidelines (TSSG)
Learn more about GCP Support languages availability and working hours for English, Japanese, Mandarin Chinese, and Korean.