Simplify and streamline your support experience with Google Cloud Customer Care, scalable and flexible services built with your business needs at the center. Choose the service that’s right for your organization, and tailor it further with Value-Add Services.
Basic Support is included for all Google Cloud customers, and provides access to documentation, community support, Cloud Billing Support, and Active Assist Recommendations.
Recommended for workloads under development, kickstart your cloud journey with unlimited access to tech support. Troubleshoot, test, and explore.
Designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support.
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
$29/month + 3% of monthly charges
$500/month +3% of monthly charges
$12.5K/month +4% of monthly charges
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
8/5 response for high-impact issues
24/7 response for high- and critical-impact issues
24/7 response for high- and critical-impact issues
English
English, Japanese, Mandarin Chinese, Korean and French
English, Japanese, Mandarin Chinese, Korean and French
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Recommended for workloads under development, kickstart your cloud journey with unlimited access to tech support. Troubleshoot, test, and explore.
Pricing
$29/month + 3% of monthly charges
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
8/5 response for high-impact issues
English
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support.
Pricing
$500/month +3% of monthly charges
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
24/7 response for high- and critical-impact issues
English, Japanese, Mandarin Chinese, Korean and French
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
$12.5K/month +4% of monthly charges
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
24/7 response for high- and critical-impact issues
English, Japanese, Mandarin Chinese, Korean and French
Multi-channel billing and technical support
Value-Add Services available for additional purchase
For SaaS specific product support, such as for Looker (Google Cloud core), Looker (Original), Chronicle SIEM, Chronicle SOAR, Apigee Hybrid, Apigee Edge Cloud, Apigee X, Application Integration, and Integration Connectors, please refer to this page.
Visit our Managed Service Providers and learn about partner-led Premium Support.
Boost your capabilities in the cloud with Value-Add Services. Available as an additional purchase for Enhanced and Premium Support customers.
Technical Account Advisor Service
The Technical Account Advisor Service helps your business get the most out of your Google Cloud investment by providing enhanced oversight of your cloud experience, combining proactive guidance with regular service reviews and escalation support for issues critical to your business.
Exclusive to Enhanced Support customers.
Planned Event Support
Your critical planned events are at the heart of your organization's strategy. Get system readiness for successful peaks. Start with an Architecture Essentials Review, then gain accelerated response time of just 15 mins for P1 issues during the event. And after, receive a performance summary report to review performance and improvement opportunities. Exclusive to Enhanced Support customers.
Assured Support
When regulatory governance is paramount, Assured Support helps you to reach your compliance objectives while meeting operational demands for geographical locations and personnel conditions, including FedRAMP High, IL4, and CJIS.
Assured Support is available as an additional purchase for Premium Support and Enhanced Support customers (US, EU, Australia, Canada, and Israel).
Mission Critical Services
Maximize reliability of your mission critical environments, where the consequences of service disruption can be catastrophic. Your environment goes through a journey to operate in Google's own production services standard. Get the fastest possible impact mitigation response, and drive outage prevention through continuous improvement.
Exclusive to Premium Support customers.
See how Customer Care was key for our customers' businesses.
Learn more about Google Cloud Customer Care.
Visit the Google Cloud Technical Support Services Guidelines.
Learn more about Google Cloud available languages and hours for cloud support for English, Japanese, Mandarin, and Korean.
Visit Apigee and Looker for more details on those support services.
Tell us about your cloud support needs. A Google Cloud expert will help you find the best solution.