Jump to
Standard Support for Google Cloud

Standard Support

Kickstart your cloud journey with unlimited access to technical support to help you troubleshoot, test, and explore.

  • Technical assistance and advice for everything Google Cloud

  • Unlimited access to technical support, with flexibility and control

  • Ideal for workloads under development, with 4-hour response times, during business hours

Key features

A simple way for your whole organization to access technical support as you embark upon your cloud journey

Experts on hand

Standard Support is on hand to provide technical assistance and advice for everything Google Cloud. Get up and running as you embark on your journey to the cloud. Leverage Standard Support to keep your workloads under development running smoothly.

Unlimited assistance

Never run into access restrictions when needing help with technical issues. Getting Standard Support means unlimited access and support case creation. Any member from your organization can be authorized to contact technical support, so you can run and grow your business while thriving in the cloud. 

Testing and development help

Standard Support is a great option for issues in your testing and development environments. Covering the fundamentals that you’ll need to find fast and effective help as you begin to experiment—exploring the possibilities of Google Cloud, backed-up by expert assistance should you get stuck.

See Purchasing and setting up Standard Support or follow the video's step-by-step guidance.

Compare features

The Customer Care portfolio

Basic Support is included for all Google Cloud customers, and provides access to documentationcommunity supportCloud Billing Support, and Active Assist Recommendations.

FEATURES AND SERVICES

Standard Support

Ideal for workloads under development, with unlimited access to tech support. Kickstart with Google Cloud: Troubleshoot, test, and explore.

Enhanced Support

Designed for workloads in production, with fast response times. Robust support with additional services to optimize your experience.

Premium Support

Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.

Pricing

  • P2 cases: 4 hours

    P3 cases: 8 hours

    P4 cases: 8 hours

  • P1 cases: 1 hour

    P2 cases: 4 hours

    P3 cases: 8 hours

    P4 cases: 8 hours

  • P1 cases: 15 minutes

    P2 cases: 2 hours

    P3 cases: 4 hours

    P4 cases: 8 hours

  • 8/5 response for high-impact issues

  • 24/7 response for high- and critical-impact issues

  • 24/7 response for high- and critical-impact issues

  • English

  • English, Japanese, Mandarin Chinese, Korean and French

  • English, Japanese, Mandarin Chinese, Korean and French

Multi-channel billing and technical support

  • Available with TAAS

Value-Add Services available for additional purchase

Ideal for workloads under development, with unlimited access to tech support. Kickstart with Google Cloud: Troubleshoot, test, and explore.

Designed for workloads in production, with fast response times. Robust support with additional services to optimize your experience.

Pricing

  • P1 cases: 1 hour

    P2 cases: 4 hours

    P3 cases: 8 hours

    P4 cases: 8 hours

  • 24/7 response for high- and critical-impact issues

  • English, Japanese, Mandarin Chinese, Korean and French

Multi-channel billing and technical support

  • Available with TAAS

Value-Add Services available for additional purchase

Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.

Pricing

  • P1 cases: 15 minutes

    P2 cases: 2 hours

    P3 cases: 4 hours

    P4 cases: 8 hours

  • 24/7 response for high- and critical-impact issues

  • English, Japanese, Mandarin Chinese, Korean and French

Multi-channel billing and technical support

Pricing

Google Cloud Customer Care services pricing

Pricing for Standard Support, Enhanced Support, and Premium Support consists of a monthly fixed base fee, plus a percentage for monthly charges. To generate an estimate, use the Google Cloud Pricing Calculator

Purchase Standard Support or purchase Enhanced Support. Contact sales to purchase Premium Support.

Basic Support

Standard Support

Enhanced Support

Premium Support

Multi-channel billing support, included  

$29 per month + 3% of monthly charges fee

$500 per month + 3% of monthly charges fee

$12.5K per month + 4% of monthly charges fee; estimate cost with Google Cloud Pricing Calculator or contact sales to learn more

*Pricing subject to change

Take the next step

Start building on Google Cloud with $300 in free credits and 20+ always free products.

Google Cloud
  • ‪English‬
  • ‪Deutsch‬
  • ‪Español‬
  • ‪Español (Latinoamérica)‬
  • ‪Français‬
  • ‪Indonesia‬
  • ‪Italiano‬
  • ‪Português (Brasil)‬
  • ‪简体中文‬
  • ‪繁體中文‬
  • ‪日本語‬
  • ‪한국어‬
Console
Google Cloud