Standard Support
Kickstart your cloud journey with unlimited access to technical support to help you troubleshoot, test, and explore.
Technical assistance and advice for everything Google Cloud
Unlimited access to technical support, with flexibility and control
Ideal for workloads under development, with 4-hour response times, during business hours
Key features
A simple way for your whole organization to access technical support as you embark upon your cloud journey
Experts on hand
Standard Support is on hand to provide technical assistance and advice for everything Google Cloud. Get up and running as you embark on your journey to the cloud. Leverage Standard Support to keep your workloads under development running smoothly.
Unlimited assistance
Never run into access restrictions when needing help with technical issues. Getting Standard Support means unlimited access and support case creation. Any member from your organization can be authorized to contact technical support, so you can run and grow your business while thriving in the cloud.
Testing and development help
Standard Support is a great option for issues in your testing and development environments. Covering the fundamentals that you’ll need to find fast and effective help as you begin to experiment—exploring the possibilities of Google Cloud, backed-up by expert assistance should you get stuck.
See Purchasing and setting up Standard Support or follow the video's step-by-step guidance.
The Customer Care portfolio
Basic Support is included for all Google Cloud customers, and provides access to documentation, community support, Cloud Billing Support, and Active Assist Recommendations.
Standard Support
Ideal for workloads under development, with unlimited access to tech support. Kickstart with Google Cloud: Troubleshoot, test, and explore.
Enhanced Support
Designed for workloads in production, with fast response times. Robust support with additional services to optimize your experience.
Premium Support
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
Pricing
$29/month + 3% of monthly charges
$500/month +3% of monthly charges
$12.5K/month +4% of monthly charges
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
8/5 response for high-impact issues
24/7 response for high- and critical-impact issues
24/7 response for high- and critical-impact issues
English
English, Japanese, Mandarin Chinese, Korean and French
English, Japanese, Mandarin Chinese, Korean and French
Multi-channel billing and technical support
Multi-channel billing and technical support
Available with TAAS
Value-Add Services available for additional purchase
Value-Add Services available for additional purchase
Standard Support
Ideal for workloads under development, with unlimited access to tech support. Kickstart with Google Cloud: Troubleshoot, test, and explore.
Pricing
$29/month + 3% of monthly charges
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
8/5 response for high-impact issues
English
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Enhanced Support
Designed for workloads in production, with fast response times. Robust support with additional services to optimize your experience.
Pricing
$500/month +3% of monthly charges
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
24/7 response for high- and critical-impact issues
English, Japanese, Mandarin Chinese, Korean and French
Multi-channel billing and technical support
Available with TAAS
Value-Add Services available for additional purchase
Premium Support
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
$12.5K/month +4% of monthly charges
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
24/7 response for high- and critical-impact issues
English, Japanese, Mandarin Chinese, Korean and French
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Pricing
Google Cloud Customer Care services pricing
Pricing for Standard Support, Enhanced Support, and Premium Support consists of a monthly fixed base fee, plus a percentage for monthly charges. To generate an estimate, use the Google Cloud Pricing Calculator.
Purchase Standard Support or purchase Enhanced Support. Contact sales to purchase Premium Support.
Basic Support | Standard Support | Enhanced Support | Premium Support |
|---|---|---|---|
Multi-channel billing support, included | $29 per month + 3% of monthly charges fee | $500 per month + 3% of monthly charges fee | $12.5K per month + 4% of monthly charges fee; estimate cost with Google Cloud Pricing Calculator or contact sales to learn more |
*Pricing subject to change
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