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Google Cloud Customer Care
Simplify and streamline your support experience with Google Cloud Customer Care, scalable and flexible services built with your business needs at the center. Choose the service that’s right for your organization, and tailor it further with Value-Add Services.
Intro to the Google Cloud Customer Care portfolio
The Customer Care portfolio
Basic Support is included for all Google Cloud customers, and provides access to documentation, community support, Cloud Billing Support, and Active Assist Recommendations.
Features and services
Standard Support
Recommended for workloads under development, kickstart your cloud journey with unlimited access to tech support. Troubleshoot, test, and explore.
Enhanced Support
Designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support.