Google Cloud Platform support

Helping you navigate the complexity of today’s cloud environment to get the most out of your investment

Find the right level of support for your business and explore free support resources.

Our support philosophy

We are together illustration

Shared outcomes

Problems happen and issues arise. We’re in it together.

engineers illustration

Engineer-to-engineer

When you’ve got a question, our support engineers are here to listen and help.

always listening illustration

Proactive solutions

Our aim is to prevent issues from arising in the first place. Any interaction is an opportunity to learn.

Support options

Basic
Billing support and read-only access to break/fix cases
Support channels

Web

Billing only

Phone

Billing only

Chat

Billing only
Pricing
Free
Role-based
SIGN UP

You can combine seats from development and production.


Development In-depth investigation and response for developers
Support channels

Web

Billing + tech

Phone

Billing only

Chat

Billing only
Response times
4 business hour target inital response time for critical issues

24x5 support for high-impact issues
Pricing
Month-to-month commitment

$100/user
Pricing example
For 2 development roles:
2 x $100 = $200
Total per month: $200

Org admins can begin the enablement process by going to “Support > Cases” in Cloud Console.

SIGN UP
Role-based
SIGN UP

You can combine seats from development and production.


Production Fast, thorough response for live solution managers
Supports channels

Web

Billing + tech

Phone

Billing + tech

Chat

Billing only
Response times
1 hour target inital response time for critical issues

24x5 support for high-impact issues

24x7 for critical impact issues
Pricing
Month-to-month commitment

$250/user
Pricing example
For 2 development roles and 3 production roles:
2 x $100 = $200
3 x $250 = $750
Total per month: $950

Org admins can begin the enablement process by going to “Support > Cases” in Cloud Console.

SIGN UP
Enterprise

Strategic guidance and 24/7 hands-on help for all cases and users

Support channels

Web

Billing + Tech

Phone

Billing + Tech

Chat

Billing only
Response times
15 minutes target inital response time for critical issues

24x5 support for high-impact issues

24x7 for critical impact issues
Technical Account Management
Quarterly reviews

Cloud strategy and roadmap

Implementation guidance

Technical support escalations
Pricing
Minimum 1 year commitment

Greater of: $15,000
or
Total based on GCP usage:
9% of first $0–150k
+
7% of additional
$150k–400k
+
3% of additional $1M+
Pricing example
For $1.1M in monthly usage:
$150,000 x 9% = $13,500
$250,000 x 7% = $17,500
$600,000 x 5% = $30,000
$100,000 x 3% = $3,000
Total per month: $64,000
BASIC
ROLE-BASED
ENTERPRISE
SIGN UP

You can combine seats from development and production.

Billing support and read-only access to break/fix cases

Development

In-depth investigation and response for developers

Production

Fast, thorough response for live solution managers
Strategic guidance and 24/7 hands-on help for all cases and users
Support
Web
Billing only
Billing + tech
Billing + tech
Billing + tech
Phone
Billing only
Billing only
Billing + tech
Billing + tech
Chat
Billing only
Billing only
Billing only
Billing only
Response times
Target initial response time for critical issues
4 business hours
1 hour
15 minutes
24x5 for high impact issues
One-click deployment
One-click deployment
One-click deployment
24x7 for critical impact issues
One-click deployment
One-click deployment
Technical Account Management
Quarterly reviews
One-click deployment
Cloud strategy and roadmap
One-click deployment
Implementation guidance
One-click deployment
Technical support escalations
One-click deployment
Pricing
Commitment
Month to month
Month to month
Minimum 1 year
Cost per month
Free
$100/user
$250/user
Greater of $15,000
Pricing example
For 2 development roles:
2 x $100 = $200
Total per month: $200"
Pricing example
For 2 development roles and 3 production roles:
2 x $100 = $200
3 x $250 = $750
Total per month: $950
or
Total based on GCP usage:
9% of first $0–150k
+
7% of additional
$150k–400k
+
5% of additional $400k–1M
+
3% of additional $1M+
Pricing example
For $1.1M in monthly usage:
$150,000 x 9% = $13,500
$250,000 x 7% = $17,500
$600,000 x 5% = $30,000
$100,000 x 3% = $3,000
Total per month: $64,000

Org admins can begin the enablement process by going to “Support > Cases” in Cloud Console.

SIGN UP

Free support resources

Free trial technical support

Get the most out of your free trial with free technical support for the duration of your trial.

Console help center

Get answers for technical and account questions.

Support documentation

Access the Getting Started Guide to help you understand basic user management information for support case management.

Reference documentation and guides

Explore in-depth tutorials, quickstart guides, tips, reference architectures, and more.

Community

Review online forums for support from GCP enthusiasts, experts, and Google employees.

Billing

Read billing and payments help topics or create a billing support request.

Phone billing support

Get 24/7 phone support for questions about your account, settings, invoices, and payments.

Rackspace

Get managed services from Rackspace Managed Services

Rackspace can handle your intensive day-to-day operations on GCP, covering monitoring, logging, patching, backups, system updates, and more — all backed by 24x7 hands-on incident response from GCP experts. Rackspace Managed Services also includes access to innovative solutions architects, seasoned deployment engineers, and dedicated Technical Account Managers to help you plan, design, and secure your cloud architecture and deployment for optimal performance.

VISIT PARTNER SITE

Get additional Google Cloud support resources

Review common questions and get quick links for GCP, G Suite, and more.