Diagnosing issues with Cloud SQL instances

This page contains a list of the most frequent issues you might run into when working with Cloud SQL instances and steps you can take to address them. Also review the Known issues, Troubleshooting, and Support page pages.

Viewing logs

To see information about recent operations, you can view the Cloud SQL instance operation logs or the SQL Server error logs.

Connection issues

See the Debugging connection issues page or the Connectivity section in the troubleshooting page for help with connection problems.

Instance issues

Backups

For the best performance for backups, keep the number of tables to a reasonable number.

For other backups issues, see the Backups section in the troubleshooting page.

Import and export

Imports and exports into Cloud SQL using the import functionality (with a Cloud Storage bucket) can take a long time to complete, depending on the size of the database. This can have the following impacts:

  • You cannot stop a long-running Cloud SQL instance operation.
  • You can perform only one import or export operation at a time for each instance.

You can decrease the amount of time it takes to complete each operation by using the Cloud SQL import or export functionality with smaller batches of data.

For other import and export issues, see the Import and export section in the troubleshooting page.

Suspended state

There are various reasons why Cloud SQL may suspend an instance, including:

  • Billing issues

    For example, if the credit card for the project's billing account has expired, the instance may be suspended. You can check the billing information for a project by going to the Google Cloud Console billing page, selecting the project, and viewing the billing account information used for the project. After you resolve the billing issue, the instance returns to runnable status within a few hours.

  • KMS key issues

    For example, if the KMS key version used to encrypt the user data in the Cloud SQL instance is not present, or if it has been disabled or destroyed. See Using customer-managed encryption keys (CMEK).

  • Legal issues

    For example, a violation of the Google Cloud Acceptable Use Policy may cause the instance to be suspended. For more information, see "Suspensions and Removals" in the Google Cloud Terms of Service.

  • Operational issues

    For example, if an instance is stuck in a crash loop (it crashes while starting or just after starting), Cloud SQL may suspend it.

While an instance is suspended, you can continue to view information about it or you can delete it, if billing issues triggered the suspension.

Cloud SQL users with Platinum, Gold, or Silver support packages can contact our support team directly about suspended instances. All users can use the earlier guidance along with the google-cloud-sql forum.

Performance

Overview

Cloud SQL supports performance-intensive workloads with up to 60,000 IOPS and no extra cost for I/O. IOPS and throughput performance depends on disk size, instance vCPU count, and I/O block size, among other factors.

Your instance's performance also depends on your choice of storage type and workload.

Learn more about:

Keep a reasonable number of database tables

Database tables consume system resources. A large number can affect instance performance and availability, and cause the instance to lose its SLA coverage. Learn more.

Troubleshooting

For other Cloud SQL issues, see the troubleshooting page.

Error messages

For specific API error messages, see the Error messages reference page.

Troubleshooting customer-managed encryption keys (CMEK)

Cloud SQL administrator operations, such as create, clone, or update, might fail due to Cloud KMS errors, and missing roles or permissions. Common reasons for failure include a missing Cloud KMS key version, a disabled or destroyed Cloud KMS key version, insufficient IAM permissions to access the Cloud KMS key version, or the Cloud KMS key version is in a different region than the Cloud SQL instance. Use the following troubleshooting table to diagnose and resolve common problems.

Customer-managed encryption keys troubleshooting table

For this error... The issue might be... Try this...
Per-product, per-project service account not found The service account name is incorrect. Make sure you created a service account for the correct user project.

GO TO THE SERVICE ACCOUNTS PAGE.

Cannot grant access to the service account The user account does not have permission to grant access to this key version. Add the Organization Administrator role on your user or service account.

GO TO THE IAM ACCOUNTS PAGE

Cloud KMS key version is destroyed The key version is destroyed. If the key version is destroyed, you cannot use it to encrypt or decrypt data.
Cloud KMS key version is disabled The key version is disabled. Re-enable the Cloud KMS key version.

GO TO THE CRYPTO KEYS PAGE

Insufficient permission to use the Cloud KMS key The cloudkms.cryptoKeyEncrypterDecrypter role is missing on the user or service account you are using to run operations on Cloud SQL instances, or the Cloud KMS key version doesn't exist. Add the cloudkms.cryptoKeyEncrypterDecrypter role on your user or service account.

GO TO THE IAM ACCOUNTS PAGE


If the role is already on your account, see Creating a key to learn how to create a new key version. See note.
Cloud KMS key is not found The key version does not exist. Create a new key version. See Creating a key. See note.
Cloud SQL instance and Cloud KMS key version are in different regions The Cloud KMS key version and Cloud SQL instance must be in the same region. It does not work if the Cloud KMS key version is in a global region or multi-region. Create a key version in the same region where you want to create instances. See Creating a key. See note.