Report a problem with Looker Studio

Are you having trouble with Looker Studio? First, apologies for any inconvenience! You can use this page as a template for reporting issues to the Looker Studio team.

Before reporting a problem

Your feedback is very important to improving Looker Studio. However, before you report a problem, consider taking the following steps:

  1. Try to troubleshoot the issue by using this guide.
  2. See if other people have resolved similar issues by searching in the Looker Studio Community.

If the troubleshooting steps don't resolve your issue, and you can't find a solution in the Looker Studio Community, create a new post, and provide as much of the requested information as possible. Instructions for submitting your problem report are at the end of this page.

Description of the problem

Tell us what went wrong.

Category

What part of the product are you having trouble with? Pick all that apply:

  • Connecting to data

  • Calculated fields

  • Data visualization / Charts

  • Filters

  • Sharing reports and data sources

  • Data blending

  • Accessing Looker Studio

  • Working with dates and time

  • Data issues / discrepancies

  • Exporting data

  • Scheduled email / PDF download

  • Parameters

  • Controls

  • Credentials and data access

  • Other: (please describe)

Symptoms

How does the problem appear? What are you expecting to happen vs. what is actually happening?

Error ID

Do you see an error ID? Include it here:

Error IDs are typically 8-character strings with a combination of letters and numbers. For example, 66894d57. To find the error ID, if the initial error message has a "See details" link, click that. The error ID will (may) appear in the lower left of the details dialog. The dialog also displays two buttons: SEND FEEDBACK and MAYBE LATER, which dismisses the dialog.

Error dialog with the following message:

Error message

Do you see an error message? Copy and paste any error text here:

Scope

How widespread is the problem?

  • The problem happens only on one report

  • The problem happens on some reports but not others

  • The problem happens on all my reports

Frequency

How often does the problem occur?

  • Sometimes: The problem occurs intermittently

  • Always: The problem happens every time

Severity

How serious is the problem for you?

  • Minor: It's annoying but I can live with it or work around it

  • Medium: It's a significant problem, and the workaround, if present, is difficult and/or impractical

  • Major: It's a critical problem for me, with no workaround

Impact

How does the problem affect your ability to meet your goals using Looker Studio?

  • Low: I can mostly achieve my goals despite the problem

  • Medium: The problem makes if difficult to achieve my goals

  • High: The problem makes it impossible to achieve my goals

Timing

If things were working, then stopped working, when did the problem begin?

How to reproduce the problem

Help us reproduce the problem by providing as much information as you can, including, if possible:

  • Step by step instructions on how cause the problem

  • An example report that demonstrates the problem

  • Video screencast or screenshots that show what's happening on your screen

Steps to reproduce the problem

1.

2.

3.

…

Screenshot/Video

Paste screenshot or link to video here.

Connectors used

Which connector(s) are you using for the data source(s)? For example, BigQuery, Google Sheets, Google Analytics…?

OS

What operating system and version are you using?

Browser

What browser and version are you using?

Are you a Google Workspace or Cloud Identity user?

  • Yes
  • No
  • I don't know

Additional information

Is there anything else about your environment that you think is significant?

Example report

Create a test report that demonstrates the issue you are reporting. This report should be as simple as possible. For example, make a copy of the original report, then remove extra pages, charts, filters, etc. that aren't required to demonstrate the problem. Review Troubleshoot Looker Studio for tips.

Example: https://lookerstudio.google.com/reporting/your-report-id

HOW TO SHARE YOUR REPORT WITH GOOGLE

Share your report with data-studio-help@google.com and grant Can Edit access.

Please DO NOT SHARE reports that contain personal information (PII) about you or your users. If necessary, create a new report without any PII that demonstrates the problem and share that one instead.

Send your feedback

To report a problem with Looker Studio, use the Send feedback option:

  1. Sign in to Looker Studio.
  2. Click help options .
  3. Click Help.
  4. Select Send feedback .

Thanks for taking the time to report this issue!