A tailored, proactive service that fulfills your needs rapidly. Keep informed, engaged, and have seamless interactions with Google Cloud experts.
24/7, 15-minute initial response time for business-critical issues
Proactive guidance from a named Technical Account Manager
Customer Aware Support: awareness of your architecture and projects, to quickly solve issues
Ability to further tailor your experience with Value-Add Services
Key features
Boost your workloads with proactive expert guidance from a named Technical Account Manager.
Measure progress and proactively address possible roadblocks to your business objectives with Operational Health Reviews.
Plan, test, and execute major activities on your workloads with Event Management Service.
Advance business goals with Value-Add Services, as additional purchases for Premium Support customers:
Assured Support: delivers regulatory compliance controls
TAM Services: enables expanded Technical Account Manager coverage
Mission Critical Services: maximizes readiness and attention for your highest-stakes environments
Customers
Basic Support is included for all Google Cloud customers, and provides access to documentation, community support, Cloud Billing Support, and Active Assist Recommendations.
Ideal for workloads under development with unlimited access to tech support. Kickstart with Google Cloud: Troubleshoot, test, and explore.
Designed for workloads in production with fast response times. Robust support with additional services to optimize your experience.
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
$29/month + 3% of monthly charges
$500/month + 3% of monthly charges
$12.5K/month + 4% of monthly charges
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
8/5 response for high-impact issues
24/7 response for high- and critical-impact issues
24/7 response for high- and critical-impact issues
English
English, Japanese, Mandarin Chinese, Korean, and French
English, Japanese, Mandarin Chinese, Korean, and French
Multi-channel billing and technical support
Available with TAAS
Value-Add Services available for additional purchase
Ideal for workloads under development with unlimited access to tech support. Kickstart with Google Cloud: Troubleshoot, test, and explore.
Pricing
$29/month + 3% of monthly charges
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
8/5 response for high-impact issues
English
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Designed for workloads in production with fast response times. Robust support with additional services to optimize your experience.
Pricing
$500/month + 3% of monthly charges
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
24/7 response for high- and critical-impact issues
English, Japanese, Mandarin Chinese, Korean, and French
Multi-channel billing and technical support
Available with TAAS
Value-Add Services available for additional purchase
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
$12.5K/month + 4% of monthly charges
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
24/7 response for high- and critical-impact issues
English, Japanese, Mandarin Chinese, Korean, and French
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Pricing
Pricing for Standard Support, Enhanced Support, and Premium Support consists of a monthly fixed base fee, plus a percentage for monthly charges. To generate an estimate, use the Google Cloud Pricing Calculator.
Purchase Standard Support or purchase Enhanced Support. Contact sales to purchase Premium Support.
Basic Support | Standard Support | Enhanced Support | Premium Support |
---|---|---|---|
Multi-channel billing support, included | $29 per month + 3% of monthly charges fee | $500 per month + 3% of monthly charges fee | $12.5K per month + 4% of monthly charges fee; estimate cost with Google Cloud Pricing Calculator or contact sales to learn more |
*Pricing subject to change.
Start building on Google Cloud with $300 in free credits and 20+ always free products.