Customer Engagement Suite with Google AI

Delight customers with an end-to-end application that combines our most advanced conversational AI, with multimodal and omnichannel functionality to deliver exceptional customer experiences at every touchpoint.

Customer Engagement Suite with Google AI

优势

Deliver exceptional self-service, agent assistance, and operational insights

Improve customer experience and reduce operating costs with hybrid virtual agents

Improve employee experience with AI that has been grounded for accuracy

Empower your teams and improve productivity with actionable insights

Deliver consistent omnichannel engagements across web, mobile, voice, email, and apps

Support multimodal information including text, voice, and images

Support an ecosystem of connectors, telephony systems, CRM, and WFM applications

主要特性

Seamless end-to-end experiences with generative AI you can trust

Our most advanced conversational AI products and Gemini models grounded in your organization's resources to ensure high accuracy.

Conversational Agents

The Conversational Agents product helps you create virtual agents with both deterministic (rules-based control) and generative AI functionality that provide dynamic, personalized self-service and take on a greater volume of inquiries, enabling customer care representatives to focus on more specialized calls.

Agent Assist

The Agent Assist product provides customer care representatives with in-the-moment assistance, generated responses, and real-time coaching to help them resolve customer issues faster and with greater accuracy. New features include generative knowledge assist, coaching model, summarization, smart reply, and live translation.

Conversational Insights

The Conversational Insights product analyzes real-time data from across your customer operations to provide operations managers and quality assurance teams with KPIs, inquiry topic categories to prioritize, and areas of improvement. Identify call drivers and sentiment from conversations that help customer operations managers learn about customer engagements and improve call outcomes.

Contact Center as a Service

The Contact Center as a Service offering delivers seamless and consistent customer interactions across all your channels with a turnkey, enterprise-grade, omnichannel contact center solution that is native to the cloud, and built on Google Cloud’s foundational security, privacy, and AI innovation.

Customer Engagement Services

Let our experts help you get the most out of your customer care operations. Our Customer Engagement Services will provide an evaluation of your current solution and a report on areas of improvement and suggested next steps. Learn how conversational AI can help you improve self-service, agent productivity, and gain richer operational insights.

Ready to get started? Contact us

合作伙伴

Seamless integration with our partner ecosystem

Customer Engagement Suite with Google AI easily integrates with existing technologies and supports an ecosystem of third-party offerings including telephony, CRM, workforce management, and connectors.

文档

See tutorials, guides, and resources for this solution

Quickstart

Create virtual agents with Conversational Agents

Learn how to rapidly build and deploy virtual agents to handle the types of conversations required for your system.

Google Cloud Basics

Agent Assist basics

Learn the fundamentals of Agent Assist with simple explanations and links for more information.

Google Cloud Basics

CCAI Insights documentation

See CCAI tutorials, how-to guides, and concepts.

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Cloud AI products comply with the Google Cloud SLA policies. They may offer different latency or availability guarantees from other Google Cloud services.

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