AnswerRecord(mapping=None, *, ignore_unknown_fields=False, **kwargs)
Answer records are records to manage answer history and feedbacks for Dialogflow.
Currently, answer record includes:
- human agent assistant article suggestion
- human agent assistant faq article
It doesn't include:
Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.
A typical workflow for customers provide feedback to an answer is:
- For human agent assistant, customers get suggestion via ListSuggestions API. Together with the answers, AnswerRecord.name are returned to the customers.
- The customer uses the AnswerRecord.name to call the [UpdateAnswerRecord] method to send feedback about a specific answer that they believe is wrong.
The unique identifier of this answer record. Required for AnswerRecords.UpdateAnswerRecord method. Format: ``projects/
Optional. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.
Output only. The record for human agent assistant. This field is a member of `oneof`_ ``record``.