AnswerRecord(mapping=None, *, ignore_unknown_fields=False, **kwargs)
Answer records are records to manage answer history and feedbacks for Dialogflow.
Currently, answer record includes:
- human agent assistant article suggestion
- human agent assistant faq article
It doesn't include:
DetectIntent
intent matchingDetectIntent
knowledge
Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.
A typical workflow for customers provide feedback to an answer is:
- For human agent assistant, customers get suggestion via ListSuggestions API. Together with the answers, AnswerRecord.name are returned to the customers.
- The customer uses the AnswerRecord.name to call the [UpdateAnswerRecord][] method to send feedback about a specific answer that they believe is wrong.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
Attributes | |
---|---|
Name | Description |
name |
str
The unique identifier of this answer record. Required for AnswerRecords.UpdateAnswerRecord method. Format: projects/ .
|
answer_feedback |
google.cloud.dialogflow_v2beta1.types.AnswerFeedback
Optional. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer. |
agent_assistant_record |
google.cloud.dialogflow_v2beta1.types.AgentAssistantRecord
Output only. The record for human agent assistant. This field is a member of oneof _ record .
|