Class AnswerRecord (2.15.2)

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AnswerRecord(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Answer records are records to manage answer history and feedbacks for Dialogflow.

Currently, answer record includes:

  • human agent assistant article suggestion
  • human agent assistant faq article

It doesn't include:

  • DetectIntent intent matching
  • DetectIntent knowledge

Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.

A typical workflow for customers provide feedback to an answer is:

  1. For human agent assistant, customers get suggestion via ListSuggestions API. Together with the answers, AnswerRecord.name are returned to the customers.
  2. The customer uses the AnswerRecord.name to call the [UpdateAnswerRecord][] method to send feedback about a specific answer that they believe is wrong.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

Attributes

NameDescription
name str
The unique identifier of this answer record. Format: ``projects/
answer_feedback google.cloud.dialogflow_v2.types.AnswerFeedback
Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.
agent_assistant_record google.cloud.dialogflow_v2.types.AgentAssistantRecord
Output only. The record for human agent assistant. This field is a member of `oneof`_ ``record``.

Inheritance

builtins.object > proto.message.Message > AnswerRecord