Class HumanAgentHandoffConfig (2.14.1)

HumanAgentHandoffConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Defines the hand off to a live agent, typically on which external agent service provider to connect to a conversation. Currently, this feature is not general available, please contact Google to get access.

This message has oneof_ fields (mutually exclusive fields). For each oneof, at most one member field can be set at the same time. Setting any member of the oneof automatically clears all other members.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

Attributes

NameDescription
live_person_config google.cloud.dialogflow_v2beta1.types.HumanAgentHandoffConfig.LivePersonConfig
Uses LivePerson (https://www.liveperson.com). This field is a member of `oneof`_ ``agent_service``.
salesforce_live_agent_config google.cloud.dialogflow_v2beta1.types.HumanAgentHandoffConfig.SalesforceLiveAgentConfig
Uses Salesforce Live Agent. This field is a member of `oneof`_ ``agent_service``.

Inheritance

builtins.object > proto.message.Message > HumanAgentHandoffConfig

Classes

LivePersonConfig

LivePersonConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Configuration specific to LivePerson (https://www.liveperson.com).

SalesforceLiveAgentConfig

SalesforceLiveAgentConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Configuration specific to Salesforce Live Agent.