Class HumanAgentHandoffConfig (2.27.0)

Version 2.27.0

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HumanAgentHandoffConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Defines the hand off to a live agent, typically on which external agent service provider to connect to a conversation.

Currently, this feature is not general available, please contact Google to get access.

This message has oneof_ fields (mutually exclusive fields). For each oneof, at most one member field can be set at the same time. Setting any member of the oneof automatically clears all other members.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

Attributes
Name	Description
live_person_config	google.cloud.dialogflow_v2beta1.types.HumanAgentHandoffConfig.LivePersonConfig Uses LivePerson (https://www.liveperson.com). This field is a member of oneof_ agent_service.
salesforce_live_agent_config	google.cloud.dialogflow_v2beta1.types.HumanAgentHandoffConfig.SalesforceLiveAgentConfig Uses Salesforce Live Agent. This field is a member of oneof_ agent_service.

Classes

LivePersonConfig

LivePersonConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Configuration specific to LivePerson (https://www.liveperson.com).

SalesforceLiveAgentConfig

SalesforceLiveAgentConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Configuration specific to Salesforce Live Agent.