Class AnswerRecord (2.29.0)

Version 2.29.0

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AnswerRecord(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Answer records are records to manage answer history and feedbacks for Dialogflow.

Currently, answer record includes:

• human agent assistant article suggestion
• human agent assistant faq article

It doesn't include:

• DetectIntent intent matching
• DetectIntent knowledge

Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.

A typical workflow for customers provide feedback to an answer is:

1. For human agent assistant, customers get suggestion via ListSuggestions API. Together with the answers, AnswerRecord.name are returned to the customers.
2. The customer uses the AnswerRecord.name to call the [UpdateAnswerRecord][] method to send feedback about a specific answer that they believe is wrong.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

Attributes
Name	Description
name	str The unique identifier of this answer record. Format: projects/.
answer_feedback	google.cloud.dialogflow_v2.types.AnswerFeedback Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.
agent_assistant_record	google.cloud.dialogflow_v2.types.AgentAssistantRecord Output only. The record for human agent assistant. This field is a member of oneof_ record.