Troubleshoot Workforce Identity Federation

This page shows you how to resolve common issues with Workforce Identity Federation.

Inspect the IdP response

This section shows you how to inspect the response from your identity provider (IdP) to troubleshoot issues listed in this document.

Browser-based sign-in

To inspect the response returned by your IdP, generate a HAR file using a tool of your choice. For example, you can use Google Admin Toolbox HAR Analyzer, which provides instructions for generating a HAR file and the tools to upload and analyze it.

Important: If you are requesting the HAR file from your users, request that they clean up any personally identifiable information (PII) and cookies from the HAR file before sending it.

SAML

To inspect the SAML IdP response, perform following steps:

1. Locate the value of SAMLResponse request parameter in the HAR file that is logged against the URL with path /signin-callback.
2. Decode it using a tool of your choice—for example, you can use Google Admin Toolbox Encode/Decode.

OIDC

To inspect the OIDC IdP response, perform following steps. This approach doesn't work with code flow.

1. Look for the id_token request parameter in the HAR file that is logged against a URL with path /signin-callback.
2. Decode it using a JWT debugging tool of your choice.

gcloud CLI

To inspect the response from your IdP when using the gcloud CLI, copy the contents of the file that you passed in the --credential-source-file flag when running the gcloud iam workforce-pools create-cred-config command, then perform the following steps:

SAML

Decode the SAML IdP response using a tool of your choice—for example, you can use Google Admin Toolbox Encode/Decode.

OIDC

Decode the OIDC IdP response using a JWT debugging tool of your choice.

Review logs

To determine whether Google Cloud is communicating with your IdP and review transaction information, you can inspect the Cloud Audit Logs logs. To see log examples, see Example audit logs.

Workforce pool and provider management errors

This section provides suggestions to fix common errors that you might encounter when managing pools and providers.

Permission denied

This error occurs when the user attempting to configure Workforce Identity Federation doesn't have the role IAM Workforce Pool Admin (roles/iam.workforcePoolAdmin).

INVALID_ARGUMENT: Missing OIDC web single sign-on config

The following error occurs when the web-sso-response-type and web-sso-assertion-claims-behavior fields are not set when creating an OIDC workforce identity pool provider:

ERROR: (gcloud.iam.workforce-pools.providers.create-oidc) INVALID_ARGUMENT: Missing OIDC web single sign-on config.

To resolve this error, follow the steps in the Create a provider section to set the fields appropriately when you create the OIDC workforce identity pool provider.

Rate limit exceeded, please try again later

This error occurs when you have reached your quota limit for workforce pool resources. Contact your Google Cloud account representative to request a quota increase.

Sign-in errors

This section provides suggestions to fix common errors that a Workforce Identity Federation user might encounter when they sign in.

Common sign-in errors

The given credential is rejected by the attribute condition

This error occurs when the attribute condition that is set on the workforce identity pool provider was not met.

For example, consider the following attribute condition:

SAML

'gcp-users' in assertion.attributes.groups

OIDC

'gcp-users' in assertion.groups

In this case, you see the error if the list of groups sent in the groups attribute by your identity provider (IdP) doesn't contain gcp-users.

To resolve this error, perform the following steps:

1. Describe the provider that was used to sign in, and check that the attributeCondition is correct. For information on operations that are supported in conditions, see the Language Definition.

2. Follow the steps in inspect the IdP response to see the attributes that are returned by the IdP, and confirm if the attribute condition is well-formed and accurate.

3. Sign in to your IdP's admin console, and check if the IdP attributes referenced in the attribute condition are set up correctly. If necessary, consult your IdP's documentation.

The mapped attribute must be of type STRING

This error occurs for a SAML workforce identity pool provider when the attribute specified in the error message is expected to be a single-valued STRING, but it is mapped to a list in the attribute mapping.

For example, consider a SAML workforce identity pool provider that has the attribute mapping, attribute.role=assertion.attributes.userRole. In a SAML assertion, an Attribute can have multiple AttributeValue tags as shown in the example that follows. Thus, all SAML attributes are considered lists, so assertion.attributes.userRole is a list.

<saml:Attribute Name="userRole">
    <saml:AttributeValue>
      security-admin
    </saml:AttributeValue>
    <saml:AttributeValue>
      user
    </saml:AttributeValue>
</saml:Attribute>

In this example, you might see the following error:

The mapped attribute 'attribute.role' must be of type STRING

To resolve this issue, perform the following steps:

1. Describe the provider that was used to sign in, and identify the IdP attribute that is set in the attributeMapping. Check the attribute against the attribute presented in the error message. In the previous example, an IdP attribute called userRole is mapped to the role attribute and the role attribute appears in the error sample above.

2. Follow guidance below to update the attribute mapping:

   Note: Only google.groups accepts a list.

   • If the attribute that causes the error is list valued, identify an alternative, stable, string-valued attribute. Then, update the attribute mapping to use it by referencing its first item. For the previous example, if myRole was identified as the alternative single-valued IdP attribute, then, the attribute mapping would be:

     attribute.role=assertion.attributes.myRole[0]
     

   • Alternatively, if the attribute is known to be single-valued, update the attribute mapping to use the first item from the list. For the previous example, if userRole contains only one role, you can use the following mapping:

     attribute.role=assertion.attributes.userRole[0]
     

   • To derive a single-valued, stable identifier from the list, see Language Definition and update your attribute mapping accordingly.

See the inspect the IdP response section to see the response that is returned by the IdP.

Could not obtain a value for google.subject from the given credential

This error occurs when the required claim google.subject couldn't be mapped using the attribute mapping that you set in your workforce identity pool provider configuration.

To resolve this error, perform the following steps:

1. Describe the provider, and inspect the attributeMapping. Identify the mapping that is configured for google.subject. If the mapping is not correct, update the workforce identity pool provider.

2. See the inspect the IdP response section to see the response returned by the IdP. Inspect the value of the attribute from IdP response that is mapped to google.subject in your attribute mappings.

   If the value is empty or incorrect, login to your IdP's admin console, and inspect the configured attributes. For the attributes, check if your affected user has corresponding data in your IdP. Update your IdP configuration to correct the attributes or user information accordingly.

3. Retry sign-in.

400. That's an error

This error occurs when either the request wasn't received as expected or it was malformed.

To resolve this error, perform the following steps:

1. Follow the steps in Inform your users how to sign in section to verify if you are following the correct steps to sign in.

2. Compare your workforce identity pool provider configuration with your IdP configuration.

OIDC sign-in errors

This section provides suggestions to fix OIDC specific errors that a Workforce Identity Federation user might encounter when they sign in.

Error connecting to the given credential's issuer

This error occurs when an OIDC workforce identity pool provider is unable to reach the OIDC discovery document or JWKS URI.

To resolve this error, perform the following steps:

1. Describe the provider, and inspect the configured issuerUri. Construct the discovery document URL by appending /.well-known/openid-configuration to your issuer URI. For example, if your issuerUri is https://example.com, the discovery document URL would be https://example.com/.well-known/openid-configuration.

2. Open the discovery document URL in an incognito browsing window.

   1. If the URL doesn't open or the browser displays a 404 error, consult your IdP's documentation to identify the correct issuer URI. If necessary, update the issuerUri in your workforce identity pool provider.

      If your IdP is running on premises, consult your IdP's documentation to provision it for access over the internet.

   2. If the URL opens, check for the following conditions:

      1. Check that the URL doesn't redirect too many times before serving the discovery document. If it does, consult with your IdP's administrator to remedy the issue.
      2. Check the IdP response time. Consult with your IdP administrator to reduce the response latency.
      3. The opened discovery document should be in the JSON format.

      4. Look for a jwks_uri field in the JSON.

         1. Verify that the associated URL value also opens.
         2. Verify that the URL satisfies the conditions as described earlier in this guide.

   3. Retry sign-in.

SAML sign-in errors

This section provides suggestions to fix SAML specific errors that a Workforce Identity Federation user might encounter when they sign in.

Failed to verify the signature in SAMLResponse

This error occurs for a SAML workforce identity pool provider when the signature on the IdP response cannot be verified using any of the X.509 certificates provided in the IdP metadata XML that you configured in your workforce identity pool provider. A common cause of this error is that the verification certificate on your IdP was rotated, but you did not update the workforce identity pool provider configuration with the latest IdP metadata XML file.

To resolve this error, perform the following steps:

1. Optional: follow the steps in inspect the IdP response to see the response returned by the IdP and locate the X509Certificate field in it. Describe the provider that you used to sign in, and inspect the X509Certificate field present in the idpMetadataXml value that is set on workforce identity pool provider. Compare the certificate with the one seen in the response returned by your IdP. The certificates must match.

2. Login to your IdP's admin console, and download the latest metadata XML.

3. Update the workforce identity pool provider with the downloaded IdP metadata XML.

4. Retry sign-in.

Recipient in SAML assertion is not set to the correct ACS URL

This error occurs for a SAML workforce identity pool provider when the IdP response contains an incorrect value for the Recipient field on the SubjectConfirmationData tag.

To resolve this error, update the Recipient URL / Redirect URL or the equivalent field in your IdP's configuration to use the redirect URL described in the Set up redirect URLs in your IdP, and retry sign-in.

Follow the steps in inspect the IdP response to see the response returned by the IdP, and confirm that the Recipient field is correct.

For example, for the workforce identity pool provider locations/global/workforcePools/example-pool/providers/example-provider, the Recipient containing the redirect URL appears in the IdP's SAML response as shown below:

<SubjectConfirmationData Recipient="https://auth.cloud.google/signin-callback/locations/global/workforcePools/example-pool/providers/example-provider"

SAMLResponse destination does not match RP callback URL

This error occurs for a SAML workforce identity pool provider when the IdP response contains an incorrect value for the Destination field on the Response tag.

To resolve this error, update the Destination URL / Redirect URL or the equivalent field in your IdP's configuration to use the redirect URL described in Set up redirect URLs in your IdP.

Follow the steps in inspect the IdP response to see the response returned by the IdP and confirm that the Destination field is correct.

For example, for a workforce identity pool provider locations/global/workforcePools/example-pool/providers/example-provider, the Destination containing redirect URL would appear in the IdP's SAML response as follows:

<Response Destination="https://auth.cloud.google/signin-callback/locations/global/workforcePools/example-pool/providers/example-provider"

Invalid assertion: missing or empty NameID

This error occurs when the SAML response received from your IdP doesn't contain the NameId field or it has an empty value.

To resolve this error, consult your IdP documentation to configure it to send the NameID which is the subject of a SAML assertion, typically the user who is being authenticated.

Note: NameID is required even if you decide to map a different attribute to google.subject in the attribute mapping.

Follow the steps in inspect the IdP response to see the response returned by the IdP and the NameID that is set on it.

All <AudienceRestriction>s should contain the SAML RP entity ID

This error occurs when the AudienceRestriction tags in the SAML response from your IdP doesn't set an Audience tag with value that represented the entity ID of the workforce identity pool provider.

To resolve this error, perform the following steps:

1. Consult your IdP documentation on how to configure the audience in the AudienceRestriction tags that it sends in the SAML response. Typically, the audience is configured by setting up Entity ID or Audience field in your IdP configuration. See Create a workforce identity pool provider's SAML section to see the value SP Entity ID that should be set.

2. After updating your IdP configuration, retry sign-in.

Follow the steps in inspect the IdP response to see the response returned by the IdP and the AudienceRestrictions that are set on it.