Contact Center as a Service

Web and mobile SDKs (iOS and Android) embed the support experience across all channels (VoIP) through WebRTC and PSTN, chat, SMS, email, and social for consistent, personalized customer experience across all devices.

Voice and web co-browsing capabilities enable employees to see what customers see on their screen during the interaction. This enables, so they can provide more effective service, lower abandonment rates, and help improve customer satisfaction and loyalty.

Provides the capabilities to not only embed voice and the digital channel suite into your app, but the entire customer journey - from visually navigating where they want to go, interacting with agents, sharing digital media, and making secure payments.

AI powered operations for contact deflection, predictive routing, agent productivity, and operational efficiency. Reduce handle time by providing deep interaction context and turn-by-turn guidance on the conversation flow based on customer intent.

Provides customers with self-service through web or mobile interfaces. Functions just like an IVR or virtual agent would function, just using a visual interface.

Native and third-party workforce management and quality management capabilities to support call and screen recording and agent coaching, agent scheduling, forecasting, adherence, and performance optimization.

Ability to handle multiple channels simultaneously and pivot between channels during an interaction. This can be enabled from our embeddable Agent Adapter interface that allows service representatives to work out of your system of record (Example: CRM). Or enabled by a standalone agent desktop that provides a customizable layout, and integration with third-party data sources, and a system of record.