Class RuntimeAnnotation

An annotation that was generated during the customer and agent interaction.

This message has oneof_ fields (mutually exclusive fields). For each oneof, at most one member field can be set at the same time. Setting any member of the oneof automatically clears all other members.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

Attributes
NameDescription
google.cloud.contact_center_insights_v1.types.ArticleSuggestionDataarticle_suggestion
Agent Assist Article Suggestion data. This field is a member of `oneof`_ ``data``.
google.cloud.contact_center_insights_v1.types.FaqAnswerDatafaq_answer
Agent Assist FAQ answer data. This field is a member of `oneof`_ ``data``.
google.cloud.contact_center_insights_v1.types.SmartReplyDatasmart_reply
Agent Assist Smart Reply data. This field is a member of `oneof`_ ``data``.
google.cloud.contact_center_insights_v1.types.SmartComposeSuggestionDatasmart_compose_suggestion
Agent Assist Smart Compose suggestion data. This field is a member of `oneof`_ ``data``.
google.cloud.contact_center_insights_v1.types.DialogflowInteractionDatadialogflow_interaction
Dialogflow interaction data. This field is a member of `oneof`_ ``data``.
strannotation_id
The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
google.protobuf.timestamp_pb2.Timestampcreate_time
The time at which this annotation was created.
google.cloud.contact_center_insights_v1.types.AnnotationBoundarystart_boundary
The boundary in the conversation where the annotation starts, inclusive.
google.cloud.contact_center_insights_v1.types.AnnotationBoundaryend_boundary
The boundary in the conversation where the annotation ends, inclusive.
google.cloud.contact_center_insights_v1.types.AnswerFeedbackanswer_feedback
The feedback that the customer has about the answer in ``data``.

Inheritance

builtins.object > proto.message.Message > RuntimeAnnotation