Class RuntimeAnnotation (1.4.5)

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RuntimeAnnotation(mapping=None, *, ignore_unknown_fields=False, **kwargs)

An annotation that was generated during the customer and agent interaction.

This message has oneof_ fields (mutually exclusive fields). For each oneof, at most one member field can be set at the same time. Setting any member of the oneof automatically clears all other members.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

Attributes

NameDescription
article_suggestion google.cloud.contact_center_insights_v1.types.ArticleSuggestionData
Agent Assist Article Suggestion data. This field is a member of oneof_ data.
faq_answer google.cloud.contact_center_insights_v1.types.FaqAnswerData
Agent Assist FAQ answer data. This field is a member of oneof_ data.
smart_reply google.cloud.contact_center_insights_v1.types.SmartReplyData
Agent Assist Smart Reply data. This field is a member of oneof_ data.
smart_compose_suggestion google.cloud.contact_center_insights_v1.types.SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data. This field is a member of oneof_ data.
dialogflow_interaction google.cloud.contact_center_insights_v1.types.DialogflowInteractionData
Dialogflow interaction data. This field is a member of oneof_ data.
annotation_id str
The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
create_time google.protobuf.timestamp_pb2.Timestamp
The time at which this annotation was created.
start_boundary google.cloud.contact_center_insights_v1.types.AnnotationBoundary
The boundary in the conversation where the annotation starts, inclusive.
end_boundary google.cloud.contact_center_insights_v1.types.AnnotationBoundary
The boundary in the conversation where the annotation ends, inclusive.
answer_feedback google.cloud.contact_center_insights_v1.types.AnswerFeedback
The feedback that the customer has about the answer in data.

Inheritance

builtins.object > proto.message.Message > RuntimeAnnotation