Class ContactCenterInsightsClient

An API that lets users analyze and explore their business conversation data.

Inheritance

builtins.object > ContactCenterInsightsClient

Properties

transport

Returns the transport used by the client instance.

Returns
TypeDescription
ContactCenterInsightsTransportThe transport used by the client instance.

Methods

__exit__

__exit__(type, value, traceback)

Releases underlying transport's resources.

.. warning:: ONLY use as a context manager if the transport is NOT shared with other clients! Exiting the with block will CLOSE the transport and may cause errors in other clients!

analysis_path

analysis_path(project: str, location: str, conversation: str, analysis: str)

Returns a fully-qualified analysis string.

Parameters
NameDescription
project str
location str
conversation str
analysis str

calculate_issue_model_stats

calculate_issue_model_stats(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.CalculateIssueModelStatsRequest, dict]] = None, *, issue_model: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Gets an issue model's statistics.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.CalculateIssueModelStatsRequest, dict]

The request object. Request to get statistics of an issue model.

issue_model str

Required. The resource name of the issue model to query against. This corresponds to the issue_model field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.CalculateIssueModelStatsResponseResponse of querying an issue model's statistics.

calculate_stats

calculate_stats(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.CalculateStatsRequest, dict]] = None, *, location: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Gets conversation statistics.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.CalculateStatsRequest, dict]

The request object. The request for calculating conversation statistics.

location str

Required. The location of the conversations. This corresponds to the location field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.CalculateStatsResponseThe response for calculating conversation statistics.

common_billing_account_path

common_billing_account_path(billing_account: str)

Returns a fully-qualified billing_account string.

Parameter
NameDescription
billing_account str

common_folder_path

common_folder_path(folder: str)

Returns a fully-qualified folder string.

Parameter
NameDescription
folder str

common_location_path

common_location_path(project: str, location: str)

Returns a fully-qualified location string.

Parameters
NameDescription
project str
location str

common_organization_path

common_organization_path(organization: str)

Returns a fully-qualified organization string.

Parameter
NameDescription
organization str

common_project_path

common_project_path(project: str)

Returns a fully-qualified project string.

Parameter
NameDescription
project str

conversation_path

conversation_path(project: str, location: str, conversation: str)

Returns a fully-qualified conversation string.

Parameters
NameDescription
project str
location str
conversation str

create_analysis

create_analysis(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.CreateAnalysisRequest, dict]] = None, *, parent: Optional[str] = None, analysis: Optional[google.cloud.contact_center_insights_v1.types.resources.Analysis] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Creates an analysis. The long running operation is done when the analysis has completed.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.CreateAnalysisRequest, dict]

The request object. The request to create an analysis.

parent str

Required. The parent resource of the analysis. This corresponds to the parent field on the request instance; if request is provided, this should not be set.

analysis google.cloud.contact_center_insights_v1.types.Analysis

Required. The analysis to create. This corresponds to the analysis field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.api_core.operation.OperationAn object representing a long-running operation. The result type for the operation will be Analysis The analysis resource.

create_conversation

create_conversation(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.CreateConversationRequest, dict]] = None, *, parent: Optional[str] = None, conversation: Optional[google.cloud.contact_center_insights_v1.types.resources.Conversation] = None, conversation_id: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Creates a conversation.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.CreateConversationRequest, dict]

The request object. Request to create a conversation.

parent str

Required. The parent resource of the conversation. This corresponds to the parent field on the request instance; if request is provided, this should not be set.

conversation google.cloud.contact_center_insights_v1.types.Conversation

Required. The conversation resource to create. This corresponds to the conversation field on the request instance; if request is provided, this should not be set.

conversation_id str

A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are `a-z][0-9]`- This corresponds to the conversation_id field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.ConversationThe conversation resource.

create_issue_model

create_issue_model(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.CreateIssueModelRequest, dict]] = None, *, parent: Optional[str] = None, issue_model: Optional[google.cloud.contact_center_insights_v1.types.resources.IssueModel] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Creates an issue model.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.CreateIssueModelRequest, dict]

The request object. The request to create an issue model.

parent str

Required. The parent resource of the issue model. This corresponds to the parent field on the request instance; if request is provided, this should not be set.

issue_model google.cloud.contact_center_insights_v1.types.IssueModel

Required. The issue model to create. This corresponds to the issue_model field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.api_core.operation.OperationAn object representing a long-running operation. The result type for the operation will be IssueModel The issue model resource.

create_phrase_matcher

create_phrase_matcher(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.CreatePhraseMatcherRequest, dict]] = None, *, parent: Optional[str] = None, phrase_matcher: Optional[google.cloud.contact_center_insights_v1.types.resources.PhraseMatcher] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Creates a phrase matcher.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.CreatePhraseMatcherRequest, dict]

The request object. Request to create a phrase matcher.

parent str

Required. The parent resource of the phrase matcher. Required. The location to create a phrase matcher for. Format: projects/<Project ID>/locations/<Location ID> or projects/<Project Number>/locations/<Location ID> This corresponds to the parent field on the request instance; if request is provided, this should not be set.

phrase_matcher google.cloud.contact_center_insights_v1.types.PhraseMatcher

Required. The phrase matcher resource to create. This corresponds to the phrase_matcher field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.PhraseMatcherThe phrase matcher resource.

create_view

create_view(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.CreateViewRequest, dict]] = None, *, parent: Optional[str] = None, view: Optional[google.cloud.contact_center_insights_v1.types.resources.View] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Creates a view.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.CreateViewRequest, dict]

The request object. The request to create a view.

parent str

Required. The parent resource of the view. Required. The location to create a view for. Format: projects/<Project ID>/locations/<Location ID> or projects/<Project Number>/locations/<Location ID> This corresponds to the parent field on the request instance; if request is provided, this should not be set.

view google.cloud.contact_center_insights_v1.types.View

Required. The view resource to create. This corresponds to the view field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.ViewThe View resource.

delete_analysis

delete_analysis(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.DeleteAnalysisRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Deletes an analysis.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.DeleteAnalysisRequest, dict]

The request object. The request to delete an analysis.

name str

Required. The name of the analysis to delete. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

delete_conversation

delete_conversation(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.DeleteConversationRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Deletes a conversation.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.DeleteConversationRequest, dict]

The request object. The request to delete a conversation.

name str

Required. The name of the conversation to delete. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

delete_issue_model

delete_issue_model(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.DeleteIssueModelRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Deletes an issue model.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.DeleteIssueModelRequest, dict]

The request object. The request to delete an issue model.

name str

Required. The name of the issue model to delete. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.api_core.operation.OperationAn object representing a long-running operation. The result type for the operation will be `google.protobuf.empty_pb2.Empty` A generic empty message that you can re-use to avoid defining duplicated empty messages in your APIs. A typical example is to use it as the request or the response type of an API method. For instance: service Foo { rpc Bar(google.protobuf.Empty) returns (google.protobuf.Empty); } The JSON representation for Empty is empty JSON object {}.

delete_phrase_matcher

delete_phrase_matcher(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.DeletePhraseMatcherRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Deletes a phrase matcher.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.DeletePhraseMatcherRequest, dict]

The request object. The request to delete a phrase matcher.

name str

Required. The name of the phrase matcher to delete. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

delete_view

delete_view(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.DeleteViewRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Deletes a view.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.DeleteViewRequest, dict]

The request object. The request to delete a view.

name str

Required. The name of the view to delete. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

deploy_issue_model

deploy_issue_model(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.DeployIssueModelRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Deploys an issue model. Returns an error if a model is already deployed. An issue model can only be used in analysis after it has been deployed.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.DeployIssueModelRequest, dict]

The request object. The request to deploy an issue model.

name str

Required. The issue model to deploy. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.api_core.operation.OperationAn object representing a long-running operation. The result type for the operation will be DeployIssueModelResponse The response to deploy an issue model.

export_insights_data

export_insights_data(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.ExportInsightsDataRequest, dict]] = None, *, parent: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Export insights data to a destination defined in the request body.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.ExportInsightsDataRequest, dict]

The request object. The request to export insights.

parent str

Required. The parent resource to export data from. This corresponds to the parent field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.api_core.operation.OperationAn object representing a long-running operation. The result type for the operation will be ExportInsightsDataResponse Response for an export insights operation.

from_service_account_file

from_service_account_file(filename: str, *args, **kwargs)

Creates an instance of this client using the provided credentials file.

Parameters
NameDescription
filename str

The path to the service account private key json file.

args

Additional arguments to pass to the constructor.

kwargs

Additional arguments to pass to the constructor.

Returns
TypeDescription
ContactCenterInsightsClientThe constructed client.

from_service_account_info

from_service_account_info(info: dict, *args, **kwargs)

Creates an instance of this client using the provided credentials info.

Parameters
NameDescription
info dict

The service account private key info.

args

Additional arguments to pass to the constructor.

kwargs

Additional arguments to pass to the constructor.

Returns
TypeDescription
ContactCenterInsightsClientThe constructed client.

from_service_account_json

from_service_account_json(filename: str, *args, **kwargs)

Creates an instance of this client using the provided credentials file.

Parameters
NameDescription
filename str

The path to the service account private key json file.

args

Additional arguments to pass to the constructor.

kwargs

Additional arguments to pass to the constructor.

Returns
TypeDescription
ContactCenterInsightsClientThe constructed client.

get_analysis

get_analysis(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.GetAnalysisRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Gets an analysis.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.GetAnalysisRequest, dict]

The request object. The request to get an analysis.

name str

Required. The name of the analysis to get. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.AnalysisThe analysis resource.

get_conversation

get_conversation(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.GetConversationRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Gets a conversation.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.GetConversationRequest, dict]

The request object. The request to get a conversation.

name str

Required. The name of the conversation to get. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.ConversationThe conversation resource.

get_issue

get_issue(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.GetIssueRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Gets an issue.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.GetIssueRequest, dict]

The request object. The request to get an issue.

name str

Required. The name of the issue to get. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.IssueThe issue resource.

get_issue_model

get_issue_model(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.GetIssueModelRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Gets an issue model.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.GetIssueModelRequest, dict]

The request object. The request to get an issue model.

name str

Required. The name of the issue model to get. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.IssueModelThe issue model resource.

get_phrase_matcher

get_phrase_matcher(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.GetPhraseMatcherRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Gets a phrase matcher.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.GetPhraseMatcherRequest, dict]

The request object. The request to get a a phrase matcher.

name str

Required. The name of the phrase matcher to get. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.PhraseMatcherThe phrase matcher resource.

get_settings

get_settings(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.GetSettingsRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Gets project-level settings.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.GetSettingsRequest, dict]

The request object. The request to get project-level settings.

name str

Required. The name of the settings resource to get. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.SettingsThe settings resource.

get_view

get_view(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.GetViewRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Gets a view.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.GetViewRequest, dict]

The request object. The request to get a view.

name str

Required. The name of the view to get. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.ViewThe View resource.

issue_model_path

issue_model_path(project: str, location: str, issue_model: str)

Returns a fully-qualified issue_model string.

Parameters
NameDescription
project str
location str
issue_model str

issue_path

issue_path(project: str, location: str, issue_model: str, issue: str)

Returns a fully-qualified issue string.

Parameters
NameDescription
project str
location str
issue_model str
issue str

list_analyses

list_analyses(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.ListAnalysesRequest, dict]] = None, *, parent: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Lists analyses.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.ListAnalysesRequest, dict]

The request object. The request to list analyses.

parent str

Required. The parent resource of the analyses. This corresponds to the parent field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.services.contact_center_insights.pagers.ListAnalysesPagerThe response to list analyses. Iterating over this object will yield results and resolve additional pages automatically.

list_conversations

list_conversations(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.ListConversationsRequest, dict]] = None, *, parent: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Lists conversations.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.ListConversationsRequest, dict]

The request object. Request to list conversations.

parent str

Required. The parent resource of the conversation. This corresponds to the parent field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.services.contact_center_insights.pagers.ListConversationsPagerThe response of listing conversations. Iterating over this object will yield results and resolve additional pages automatically.

list_issue_models

list_issue_models(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.ListIssueModelsRequest, dict]] = None, *, parent: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Lists issue models.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.ListIssueModelsRequest, dict]

The request object. Request to list issue models.

parent str

Required. The parent resource of the issue model. This corresponds to the parent field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.ListIssueModelsResponseThe response of listing issue models.

list_issues

list_issues(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.ListIssuesRequest, dict]] = None, *, parent: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Lists issues.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.ListIssuesRequest, dict]

The request object. Request to list issues.

parent str

Required. The parent resource of the issue. This corresponds to the parent field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.ListIssuesResponseThe response of listing issues.

list_phrase_matchers

list_phrase_matchers(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.ListPhraseMatchersRequest, dict]] = None, *, parent: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Lists phrase matchers.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.ListPhraseMatchersRequest, dict]

The request object. Request to list phrase matchers.

parent str

Required. The parent resource of the phrase matcher. This corresponds to the parent field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.services.contact_center_insights.pagers.ListPhraseMatchersPagerThe response of listing phrase matchers. Iterating over this object will yield results and resolve additional pages automatically.

list_views

list_views(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.ListViewsRequest, dict]] = None, *, parent: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Lists views.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.ListViewsRequest, dict]

The request object. The request to list views.

parent str

Required. The parent resource of the views. This corresponds to the parent field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.services.contact_center_insights.pagers.ListViewsPagerThe response of listing views. Iterating over this object will yield results and resolve additional pages automatically.

parse_analysis_path

parse_analysis_path(path: str)

Parses a analysis path into its component segments.

Parameter
NameDescription
path str

parse_common_billing_account_path

parse_common_billing_account_path(path: str)

Parse a billing_account path into its component segments.

Parameter
NameDescription
path str

parse_common_folder_path

parse_common_folder_path(path: str)

Parse a folder path into its component segments.

Parameter
NameDescription
path str

parse_common_location_path

parse_common_location_path(path: str)

Parse a location path into its component segments.

Parameter
NameDescription
path str

parse_common_organization_path

parse_common_organization_path(path: str)

Parse a organization path into its component segments.

Parameter
NameDescription
path str

parse_common_project_path

parse_common_project_path(path: str)

Parse a project path into its component segments.

Parameter
NameDescription
path str

parse_conversation_path

parse_conversation_path(path: str)

Parses a conversation path into its component segments.

Parameter
NameDescription
path str

parse_issue_model_path

parse_issue_model_path(path: str)

Parses a issue_model path into its component segments.

Parameter
NameDescription
path str

parse_issue_path

parse_issue_path(path: str)

Parses a issue path into its component segments.

Parameter
NameDescription
path str

parse_participant_path

parse_participant_path(path: str)

Parses a participant path into its component segments.

Parameter
NameDescription
path str

parse_phrase_matcher_path

parse_phrase_matcher_path(path: str)

Parses a phrase_matcher path into its component segments.

Parameter
NameDescription
path str

parse_settings_path

parse_settings_path(path: str)

Parses a settings path into its component segments.

Parameter
NameDescription
path str

parse_view_path

parse_view_path(path: str)

Parses a view path into its component segments.

Parameter
NameDescription
path str

participant_path

participant_path(project: str, conversation: str, participant: str)

Returns a fully-qualified participant string.

Parameters
NameDescription
project str
conversation str
participant str

phrase_matcher_path

phrase_matcher_path(project: str, location: str, phrase_matcher: str)

Returns a fully-qualified phrase_matcher string.

Parameters
NameDescription
project str
location str
phrase_matcher str

settings_path

settings_path(project: str, location: str)

Returns a fully-qualified settings string.

Parameters
NameDescription
project str
location str

undeploy_issue_model

undeploy_issue_model(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.UndeployIssueModelRequest, dict]] = None, *, name: Optional[str] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Undeploys an issue model. An issue model can not be used in analysis after it has been undeployed.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.UndeployIssueModelRequest, dict]

The request object. The request to undeploy an issue model.

name str

Required. The issue model to undeploy. This corresponds to the name field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.api_core.operation.OperationAn object representing a long-running operation. The result type for the operation will be UndeployIssueModelResponse The response to undeploy an issue model.

update_conversation

update_conversation(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.UpdateConversationRequest, dict]] = None, *, conversation: Optional[google.cloud.contact_center_insights_v1.types.resources.Conversation] = None, update_mask: Optional[google.protobuf.field_mask_pb2.FieldMask] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Updates a conversation.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.UpdateConversationRequest, dict]

The request object. The request to update a conversation.

conversation google.cloud.contact_center_insights_v1.types.Conversation

Required. The new values for the conversation. This corresponds to the conversation field on the request instance; if request is provided, this should not be set.

update_mask google.protobuf.field_mask_pb2.FieldMask

The list of fields to be updated. This corresponds to the update_mask field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.ConversationThe conversation resource.

update_issue

update_issue(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.UpdateIssueRequest, dict]] = None, *, issue: Optional[google.cloud.contact_center_insights_v1.types.resources.Issue] = None, update_mask: Optional[google.protobuf.field_mask_pb2.FieldMask] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Updates an issue.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.UpdateIssueRequest, dict]

The request object. The request to update an issue.

issue google.cloud.contact_center_insights_v1.types.Issue

Required. The new values for the issue. This corresponds to the issue field on the request instance; if request is provided, this should not be set.

update_mask google.protobuf.field_mask_pb2.FieldMask

The list of fields to be updated. This corresponds to the update_mask field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.IssueThe issue resource.

update_issue_model

update_issue_model(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.UpdateIssueModelRequest, dict]] = None, *, issue_model: Optional[google.cloud.contact_center_insights_v1.types.resources.IssueModel] = None, update_mask: Optional[google.protobuf.field_mask_pb2.FieldMask] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Updates an issue model.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.UpdateIssueModelRequest, dict]

The request object. The request to update an issue model.

issue_model google.cloud.contact_center_insights_v1.types.IssueModel

Required. The new values for the issue model. This corresponds to the issue_model field on the request instance; if request is provided, this should not be set.

update_mask google.protobuf.field_mask_pb2.FieldMask

The list of fields to be updated. This corresponds to the update_mask field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.IssueModelThe issue model resource.

update_phrase_matcher

update_phrase_matcher(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.UpdatePhraseMatcherRequest, dict]] = None, *, phrase_matcher: Optional[google.cloud.contact_center_insights_v1.types.resources.PhraseMatcher] = None, update_mask: Optional[google.protobuf.field_mask_pb2.FieldMask] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Updates a phrase matcher.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.UpdatePhraseMatcherRequest, dict]

The request object. The request to update a phrase matcher.

phrase_matcher google.cloud.contact_center_insights_v1.types.PhraseMatcher

Required. The new values for the phrase matcher. This corresponds to the phrase_matcher field on the request instance; if request is provided, this should not be set.

update_mask google.protobuf.field_mask_pb2.FieldMask

The list of fields to be updated. This corresponds to the update_mask field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.PhraseMatcherThe phrase matcher resource.

update_settings

update_settings(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.UpdateSettingsRequest, dict]] = None, *, settings: Optional[google.cloud.contact_center_insights_v1.types.resources.Settings] = None, update_mask: Optional[google.protobuf.field_mask_pb2.FieldMask] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Updates project-level settings.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.UpdateSettingsRequest, dict]

The request object. The request to update project-level settings.

settings google.cloud.contact_center_insights_v1.types.Settings

Required. The new settings values. This corresponds to the settings field on the request instance; if request is provided, this should not be set.

update_mask google.protobuf.field_mask_pb2.FieldMask

Required. The list of fields to be updated. This corresponds to the update_mask field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.SettingsThe settings resource.

update_view

update_view(request: Optional[Union[google.cloud.contact_center_insights_v1.types.contact_center_insights.UpdateViewRequest, dict]] = None, *, view: Optional[google.cloud.contact_center_insights_v1.types.resources.View] = None, update_mask: Optional[google.protobuf.field_mask_pb2.FieldMask] = None, retry: Union[google.api_core.retry.Retry, google.api_core.gapic_v1.method._MethodDefault] = <_MethodDefault._DEFAULT_VALUE: <object object>>, timeout: Optional[float] = None, metadata: Sequence[Tuple[str, str]] = ())

Updates a view.

Parameters
NameDescription
request Union[google.cloud.contact_center_insights_v1.types.UpdateViewRequest, dict]

The request object. The request to update a view.

view google.cloud.contact_center_insights_v1.types.View

Required. The new view. This corresponds to the view field on the request instance; if request is provided, this should not be set.

update_mask google.protobuf.field_mask_pb2.FieldMask

The list of fields to be updated. This corresponds to the update_mask field on the request instance; if request is provided, this should not be set.

retry google.api_core.retry.Retry

Designation of what errors, if any, should be retried.

timeout float

The timeout for this request.

metadata Sequence[Tuple[str, str]]

Strings which should be sent along with the request as metadata.

Returns
TypeDescription
google.cloud.contact_center_insights_v1.types.ViewThe View resource.

view_path

view_path(project: str, location: str, view: str)

Returns a fully-qualified view string.

Parameters
NameDescription
project str
location str
view str