str
An opaque, user-specified string representing
the human agent who handled the conversations.
agent_channel
int
Optional. Indicates which of the channels, 1
or 2, contains the agent. Note that this must be
set for conversations to be properly displayed
and analyzed.
customer_channel
int
Optional. Indicates which of the channels, 1
or 2, contains the agent. Note that this must be
set for conversations to be properly displayed
and analyzed.