Package types

API documentation for contact_center_insights_v1.types package.

Classes

Analysis

The analysis resource.

AnalysisResult

The result of an analysis.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

AnnotationBoundary

A point in a conversation that marks the start or the end of an annotation.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

AnswerFeedback

The feedback that the customer has about a certain answer in the conversation.

ArticleSuggestionData

Agent Assist Article Suggestion data.

CalculateIssueModelStatsRequest

Request to get statistics of an issue model.

CalculateIssueModelStatsResponse

Response of querying an issue model's statistics.

CalculateStatsRequest

The request for calculating conversation statistics.

CalculateStatsResponse

The response for calculating conversation statistics.

CallAnnotation

A piece of metadata that applies to a window of a call.

This message has oneof_ fields (mutually exclusive fields). For each oneof, at most one member field can be set at the same time. Setting any member of the oneof automatically clears all other members.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

Conversation

The conversation resource.

This message has oneof_ fields (mutually exclusive fields). For each oneof, at most one member field can be set at the same time. Setting any member of the oneof automatically clears all other members.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

ConversationDataSource

The conversation source, which is a combination of transcript and audio.

This message has oneof_ fields (mutually exclusive fields). For each oneof, at most one member field can be set at the same time. Setting any member of the oneof automatically clears all other members.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

ConversationLevelSentiment

One channel of conversation-level sentiment data.

ConversationParticipant

The call participant speaking for a given utterance.

This message has oneof_ fields (mutually exclusive fields). For each oneof, at most one member field can be set at the same time. Setting any member of the oneof automatically clears all other members.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

ConversationView

Represents the options for views of a conversation.

CreateAnalysisOperationMetadata

Metadata for a create analysis operation.

CreateAnalysisRequest

The request to create an analysis.

CreateConversationRequest

Request to create a conversation.

CreateIssueModelMetadata

Metadata for creating an issue model.

CreateIssueModelRequest

The request to create an issue model.

CreatePhraseMatcherRequest

Request to create a phrase matcher.

DeleteAnalysisRequest

The request to delete an analysis.

DeleteConversationRequest

The request to delete a conversation.

DeleteIssueModelMetadata

Metadata for deleting an issue model.

DeleteIssueModelRequest

The request to delete an issue model.

DeletePhraseMatcherRequest

The request to delete a phrase matcher.

DeployIssueModelMetadata

Metadata for deploying an issue model.

DeployIssueModelRequest

The request to deploy an issue model.

DeployIssueModelResponse

The response to deploy an issue model.

DialogflowIntent

The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.

DialogflowInteractionData

Dialogflow interaction data.

DialogflowSource

A Dialogflow source of conversation data.

Entity

The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

EntityMentionData

The data for an entity mention annotation. This represents a mention of an Entity in the conversation.

ExactMatchConfig

Exact match configuration.

ExportInsightsDataMetadata

Metadata for an export insights operation.

ExportInsightsDataRequest

The request to export insights.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

ExportInsightsDataResponse

Response for an export insights operation.

FaqAnswerData

Agent Assist frequently-asked-question answer data.

GcsSource

A Cloud Storage source of conversation data.

GetAnalysisRequest

The request to get an analysis.

GetConversationRequest

The request to get a conversation.

GetIssueModelRequest

The request to get an issue model.

GetIssueRequest

The request to get an issue.

GetPhraseMatcherRequest

The request to get a a phrase matcher.

GetSettingsRequest

The request to get project-level settings.

HoldData

The data for a hold annotation.

Intent

The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

IntentMatchData

The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.

InterruptionData

The data for an interruption annotation.

Issue

The issue resource.

IssueAssignment

Information about the issue.

IssueModel

The issue model resource.

IssueModelLabelStats

Aggregated statistics about an issue model.

IssueModelResult

Issue Modeling result on a conversation.

ListAnalysesRequest

The request to list analyses.

ListAnalysesResponse

The response to list analyses.

ListConversationsRequest

Request to list conversations.

ListConversationsResponse

The response of listing conversations.

ListIssueModelsRequest

Request to list issue models.

ListIssueModelsResponse

The response of listing issue models.

ListIssuesRequest

Request to list issues.

ListIssuesResponse

The response of listing issues.

ListPhraseMatchersRequest

Request to list phrase matchers.

ListPhraseMatchersResponse

The response of listing phrase matchers.

PhraseMatchData

The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

PhraseMatchRule

The data for a phrase match rule.

PhraseMatchRuleConfig

Configuration information of a phrase match rule.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

PhraseMatchRuleGroup

A message representing a rule in the phrase matcher.

PhraseMatcher

The phrase matcher resource.

RuntimeAnnotation

An annotation that was generated during the customer and agent interaction.

This message has oneof_ fields (mutually exclusive fields). For each oneof, at most one member field can be set at the same time. Setting any member of the oneof automatically clears all other members.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

SentimentData

The data for a sentiment annotation.

Settings

The settings resource.

SilenceData

The data for a silence annotation.

SmartComposeSuggestionData

Agent Assist Smart Compose suggestion data.

SmartReplyData

Agent Assist Smart Reply data.

UndeployIssueModelMetadata

Metadata for undeploying an issue model.

UndeployIssueModelRequest

The request to undeploy an issue model.

UndeployIssueModelResponse

The response to undeploy an issue model.

UpdateConversationRequest

The request to update a conversation.

UpdateIssueModelRequest

The request to update an issue model.

UpdateIssueRequest

The request to update an issue.

UpdatePhraseMatcherRequest

The request to update a phrase matcher.

UpdateSettingsRequest

The request to update project-level settings.