Class Entity (1.17.1)

Entity(mapping=None, *, ignore_unknown_fields=False, **kwargs)

The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

Attributes

NameDescription
display_name str
The representative name for the entity.
type_ google.cloud.contact_center_insights_v1.types.Entity.Type
The entity type.
metadata MutableMapping[str, str]
Metadata associated with the entity. For most entity types, the metadata is a Wikipedia URL (wikipedia_url) and Knowledge Graph MID (mid), if they are available. For the metadata associated with other entity types, see the Type table below.
salience float
The salience score associated with the entity in the [0, 1.0] range. The salience score for an entity provides information about the importance or centrality of that entity to the entire document text. Scores closer to 0 are less salient, while scores closer to 1.0 are highly salient.
sentiment google.cloud.contact_center_insights_v1.types.SentimentData
The aggregate sentiment expressed for this entity in the conversation.

Classes

MetadataEntry

MetadataEntry(mapping=None, *, ignore_unknown_fields=False, **kwargs)

The abstract base class for a message.

Parameters
NameDescription
kwargs dict

Keys and values corresponding to the fields of the message.

mapping Union[dict, .Message]

A dictionary or message to be used to determine the values for this message.

ignore_unknown_fields Optional(bool)

If True, do not raise errors for unknown fields. Only applied if mapping is a mapping type or there are keyword parameters.

Type

Type(value)

The type of the entity. For most entity types, the associated metadata is a Wikipedia URL (wikipedia_url) and Knowledge Graph MID (mid). The table below lists the associated fields for entities that have different metadata.

Values: TYPE_UNSPECIFIED (0): Unspecified. PERSON (1): Person. LOCATION (2): Location. ORGANIZATION (3): Organization. EVENT (4): Event. WORK_OF_ART (5): Artwork. CONSUMER_GOOD (6): Consumer product. OTHER (7): Other types of entities. PHONE_NUMBER (9): Phone number.

    The metadata lists the phone number (formatted according to
    local convention), plus whichever additional elements appear
    in the text:

    -  `number` - The actual number, broken down into sections
       according to local convention.
    -  `national_prefix` - Country code, if detected.
    -  `area_code` - Region or area code, if detected.
    -  `extension` - Phone extension (to be dialed after
       connection), if detected.
ADDRESS (10):
    Address.

    The metadata identifies the street number and locality plus
    whichever additional elements appear in the text:

    -  `street_number` - Street number.
    -  `locality` - City or town.
    -  `street_name` - Street/route name, if detected.
    -  `postal_code` - Postal code, if detected.
    -  `country` - Country, if detected.
    -  `broad_region` - Administrative area, such as the
       state, if detected.
    -  `narrow_region` - Smaller administrative area, such as
       county, if detected.
    -  `sublocality` - Used in Asian addresses to demark a
       district within a city, if detected.
DATE (11):
    Date.

    The metadata identifies the components of the date:

    -  `year` - Four digit year, if detected.
    -  `month` - Two digit month number, if detected.
    -  `day` - Two digit day number, if detected.
NUMBER (12):
    Number.

    The metadata is the number itself.
PRICE (13):
    Price.

    The metadata identifies the `value` and `currency`.