Optimize and streamline your support delivery with Google Cloud Partner Care. We provide scalable and flexible support services built with our partners' needs at the center.
With support enablement, training, and guidance backed by Google, partners can accelerate response times and deliver better-quality support to our joint customers through seamless integrated solutions.
Choose the service that’s right for your organization.
Enables Build Partners to deliver premium-level response times to joint customers, with a team that is technically and programmatically enabled on the product.
Comprehensive cloud support offering, which is tailored to our Tech Partners that includes in-depth partner ecosystem knowledge and an understanding of our joint customer base.
Google resource that enables support delivery optimization through knowledge gap analysis, performance tracking, escalation management, and standardization of operational improvements.
24/7 response for high- and critical-impact issues with a fast initial response (15 min for P1), on par to enterprise customers, allowing quick access to technical experts who understand your solution.
Enables managed services providers to deliver premium-level response times to joint customers.
Access to Partner Operation Management Services, including a Partner Operation Manager, aligned to the enrolled partner’s support organization resources.
Partner Technical Support office hours and Operational Health Reviews enable the partner’s support organization to resolve customer cases quickly and effectively.
Partner Technical Onboarding, including access to troubleshooting-based training and enablement, equips partners with the necessary skills and processes required to resolve customer issues.
Access to Premium-level benefits backed by Google and delivered by enrolled partners, such as access to P1 15-minute SLOs, Operational Health Reviews, and Event Awareness Service for end-customer events, launches, and migrations.
Partner-led Enhanced Support is designed specifically for partners delivering support services by enabling qualified partners with the ability to open technical cases on behalf of their resold customers to Google Support when additional assistance is needed. Partners are able to deliver their own support offerings to customers, backed by Google Support Enhanced level response times.
Partners are expected to triage and troubleshoot customer technical issues, assist with architectural recommendations, and use Google Support as a backline support path to enable their technical support delivery if the customer issue is identified as a Google Cloud related issue.
Enables partners to deliver enhanced-level response times to joint customers.
Access to enhanced level benefits backed by Google and delivered by enrolled partners, such as access to P1 1-hour SLOs and Third-Party Technology Support.
Partners can opt for a named Partner Operations Manager Services, supported by a named Partner Operations Manager focused on enabling the partners’ support delivery organization (available value-added service).
Start building on Google Cloud with $300 in free credits and 20+ always free products.