Partner-led Premium Support provides partners with premium-level benefits that include:
Customers receive support from their trusted partner enrolled in Partner-led Support. Partners triage and troubleshoot customer requests and file support cases, on-behalf of their resold customers, to Google Cloud Support for platform related issues.
Customers receive support directly from Google Cloud Support when resold Standard, Enhanced, or Premium Support by their trusted Partner.
Work with a trusted partner enrolled in Partner-led Premium Support.