SADA Systems: Using Orbitera self-service portal for customer visibility

About SADA Systems

SADA Systems, a Google Cloud Premier Partner, offers IT and business consulting, cloud migration, custom application development, managed services, change management, and training services to clients worldwide.

Industries: Technology
Location: United States
Products: Orbitera

Using Orbitera, part of Google Cloud Platform, SADA provides near real-time visibility into cloud usage and spend via a self-service portal, giving customers data needed to make business decisions.

Google Cloud Results

  • Provides customers accurate visibility into near real-time cloud usage and spend to help mitigate risk and manage budgets more effectively
  • Onboards customers and provisions dashboards within 30 minutes
  • Saves over 40 staff hours per month
  • Achieves 30% increase in customer engagement leveraging self-service portals and data surfaced through Orbitera

Self-service dashboards increase customer engagement 30%

Some of the greatest challenges in adopting cloud solutions are structuring the adoption and use of multi-cloud environments and managing the risk of runaway costs, all while maintaining transparency into departmental spend. Customers need to be able to monitor spend relative to budgets, charge back to departments, and analyze usage for areas of optimization.

Providing that information is one of the key services that Google Cloud Premier Partner, SADA Systems, offers. SADA gives customers reports about data usage and costs, peaks and valleys of bandwidth use, monthly invoices, and more. Many of its customers use multiple cloud providers and want complete information about how each is used.

To deliver all that, SADA was using home-built tools. It took days to create each report. Customers had no way of getting the information themselves.

“Orbitera was our clear choice because it was far more accurate than any other solution we tried. No other solution worked so well with the most popular cloud platforms.”

Simon Margolis, Director, Cloud Platform, SADA Systems

SADA wanted to automate the process and build a customer portal so that its more than 80 clients could get detailed cloud usage information whenever they wanted. This would not only save SADA time and money, it would also provide its customers with a powerful new tool for managing how they use the cloud. To solve the problem, SADA chose Orbitera, part of the Google Cloud Platform, citing accuracy and compatibility with other major cloud platforms.

“Orbitera was our clear choice because it was far more accurate than any other solution we tried. No other solution worked so well with the most popular cloud platforms,” says Simon Margolis, Director of Cloud Platform for SADA.

Self-service portal at customer fingertips

Using Orbitera, SADA built a self-service portal so its customers could get reports and information whenever they want, not just at the end of the month. Customers can dig down deep using advanced analytics to see how much they use and spend for each service, on each cloud platform. They can also subscribe to usage data for information to be delivered directly to their inboxes on a chosen schedule. This is especially useful for customers who need to monitor for usage spikes to better gauge and control overall spending.

With Orbitera, onboarding new cloud customers takes SADA very little time. “We’re able to build a dashboard right out of the box, with minimal customization,” says Lauren Grimshaw, Director of Project Management for SADA. “Once customers sign a contract, we can create their logins and have a dashboard ready for them in 30 minutes or less.”

“The combination of the Orbitera self-service portal providing detailed multi-cloud usage information, and our staff being able to concentrate on hands-on advice, has improved customer loyalty, reduced churn, and helped us attract new clients.”

Simon Margolis, Director, Cloud Platform, SADA Systems

Reducing costs while pleasing customers

Orbitera has helped SADA improve customer satisfaction and loyalty, while reducing costs. Because SADA no longer needs to manually create reports, it says, saving over 40 staff hours per month. This frees up employee time for higher-value tasks, such as helping customers make better use of cloud services. This is particularly valuable given SADA’s reported growth rate of 300% for cloud consumption, because it helps SADA handle more customers without having to add substantially to its staff.

SADA also uses Orbitera Cloud Billing & Cost Management to help customers control costs. Customers can create alerts that tell them when they may be headed for cost overruns, so they can take actions to forestall them.

One of the biggest benefits SADA has gained from Orbitera is better customer relationships. “The combination of the Orbitera self-service portal providing detailed multi-cloud usage information, and our staff being able to concentrate on hands-on advice, has improved customer loyalty, reduced churn, and helped us attract new clients,” Simon says.

About SADA Systems

SADA Systems, a Google Cloud Premier Partner, offers IT and business consulting, cloud migration, custom application development, managed services, change management, and training services to clients worldwide.

Industries: Technology
Location: United States
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