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Box

Box: Bringing AI agents to all with customizable AI on Google Cloud

Google Cloud results
  • Over 100,000 global companies work with Box to transform how they work with data

  • AI built with Gemini for its intelligence, accuracy, speed, and cost-efficiency

  • Empowers teams to create custom AI agent solutions

  • Secures data with Google security throughout the infrastructure

Box builds its customizable AI and AI agents with Google Cloud to democratize the power of AI into workers' hands.

Putting AI agents to work where innovation thrives

With Google Cloud, Box is building the best possible platform to help customers get the most out of their unstructured data through AI.

Ben Kus

CTO, Box

AI agents have massive potential to benefit businesses, including the ability to rapidly extract essential insights from vast quantities of a company's own data. According to Ben Kus, CTO at Box, the key to unlocking the power of AI agents is getting them in the hands of business users across the enterprise, from HR to sales, operations, finance, and other teams.

"We're a big fan of democratizing agents," explains Kus. "Companies that have the most success with AI tend to be ones where innovation comes from those doing the work. Those employees know their own pain points and can often solve them better than leadership."

Today, over 100,000 companies trust Box to get more from their data. The biggest agentic AI challenge they face, according to Kus, is that AI agents can't keep secrets. If AI agents have access to data, they'll try to use it. That's where Box is uniquely positioned to help.

Agentic AI that companies trust

Our customers value the underlying foundation of enterprise-grade scalability, security, and performance from the partnership between Google Cloud and Box.

Ben Kus

CTO, Box

Box, a leader in intelligent enterprise content management (ECM), recently introduced the Box Agent and Box AI Studio. These no-code configuration tools empower non-technical positions to create custom, purpose-built AI agents tailored to their specific workflows, including the customers choice of leading AI models like Google's Gemini models. The agents authenticate to the company's Box instance so the employees can quickly and safely tap into insights from troves of unstructured data across the organization's files, folders, and Box Hubs—all within the bounds of existing user permissions and security settings.

Also to enable customers to easily implement multi-agent systems for more complex workflows, Box Agents will be available in the upcoming Agent Gallery as part of the Gemini Enterprise app. The agent uses the Agent2Agent (A2A) Protocol and the Box MCP server to interact seamlessly with other Gemini Enterprise agents. This empowers users to securely search, analyze, and trigger workflows using their Box content.

Contract Management Extract Agent

Tailoring AI agents for every industry use case

As people start to understand all of the things they can do with AI agents, we'll start to see them used in more ways to drive productivity across organizations.

Ben Kus

CTO, Box

At Box, customers across industries and teams appreciate the simplicity in customizing AI agents for diverse needs by using natural language to quickly search and synthesize information. Salespeople at a manufacturer can take it a step further by asking complex questions about their company's products, using AI agents to surface details from documentation in Box to better understand capabilities and limitations on the fly - all while on the phone with a customer. 

The AI agents can automatically pull structured data from unstructured files, populate other corporate systems, and trigger new workflows. They can also create new documents based on results and save them back into Box.

A wealth manager at a financial services firm can automatically create timely investment summaries that combine the firm's proprietary research in Box with real-time market data from another Gemini Enterprise agent. Life sciences researchers can mine their company's R&D archives in Box and cross-reference them against external databases to identify promising research opportunities. Public sector workers can efficiently handle citizen services by using AI agents to locate and extract key information from records in Box, and then interact with a case management agent to initiate and report resolutions.

Helping customers address
bigger challenges with more AI

Box supports all of the latest frontier AI models, but Gemini, accessed through Gemini Enterprise Agent Platform, has been part of the stack powering Box AI since the beginning. "We've always been impressed by Gemini, as it's not only one of the best models in terms of the intelligence needed to solve the hardest problems, but it's also one of the fastest," says Kus. Beyond its speed and accuracy, Kus also praises Gemini for its cost efficiency, which allows Box to provide more AI to customers without dramatically raising prices.

Additionally, Box uses BigQuery extensively for reporting and processing the structured aspects of unstructured data, leveraging native integrations to Gemini Enterprise Agent Platform. 

Kus is looking forward to continuing to influence the future of agentic workspaces. "Companies have learned to rely on a number of systems to do their work and they need to get them to work together," says Kus. "I believe the answer is using multiple AI agents and orchestrating them across larger workflows. Google Cloud will play a big part of our future as we continue to help our customers build AI agents that do more with their data and scale to solve their most complex business challenges."

Box is an Intelligent Content Management platform that helps organizations securely manage information, collaborate seamlessly, and automate workflows with AI-powered tools and intelligent agents.

Industry: Technology

Location: United States

Products: Gemini, Gemini Enterprise Agent Platform, BigQuery

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